Fini AI
4.18
0
Fini AI transforms your knowledge base into an AI chat for instant 24/7 customer support.
Fini AI Reviews
4.18
Based on 11 reviews
How would you rate Fini AI?
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Aisha Khan
January 12, 2025
What do you like most about using Fini AI?
The AI's ability to learn from feedback has improved our customer interactions over time.
What do you dislike most about using Fini AI?
Sometimes the AI's responses can be generic and lack the personal touch that customers appreciate.
What problems does Fini AI help you solve, and how does this benefit you?
It helps streamline our support process, allowing us to handle more inquiries with fewer staff.
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Sophie Carter
January 9, 2025
What do you like most about using Fini AI?
The compliance with data protection regulations gives me peace of mind when handling customer data.
What do you dislike most about using Fini AI?
The interface could be more user-friendly; it takes some time to navigate all the features.
What problems does Fini AI help you solve, and how does this benefit you?
It helps us maintain customer engagement even outside of business hours, which is a huge advantage.
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David Morris
December 31, 2024
What do you like most about using Fini AI?
The multi-channel approach is fantastic! It allows customers to reach us through their preferred medium.
What do you dislike most about using Fini AI?
The pricing model could be more flexible to accommodate smaller businesses.
What problems does Fini AI help you solve, and how does this benefit you?
It has significantly reduced our response time during peak hours, enhancing overall user experience.
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Nia Mwangi
December 26, 2024
What do you like most about using Fini AI?
The customer engagement metrics provided are very useful for assessing our service quality.
What do you dislike most about using Fini AI?
It would be nice if there were more customization options for chat responses.
What problems does Fini AI help you solve, and how does this benefit you?
We can now offer support 24/7, which has significantly improved our customer satisfaction ratings.
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Thomas Kibera
December 23, 2024
What do you like most about using Fini AI?
The ability to integrate with existing tools has made our work so much smoother.
What do you dislike most about using Fini AI?
Sometimes, the AI's answers can be overly simplistic, which might not satisfy users looking for in-depth information.
What problems does Fini AI help you solve, and how does this benefit you?
It tremendously cuts down on the number of repetitive questions our team has to answer, allowing us to dedicate more time to critical issues.
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Emily Johnson
December 23, 2024
What do you like most about using Fini AI?
I love the seamless human routing feature. When the AI can't handle a query, it efficiently directs the customer to a human agent.
What do you dislike most about using Fini AI?
The initial setup took longer than expected, and the documentation could be clearer.
What problems does Fini AI help you solve, and how does this benefit you?
It significantly reduces the response time for customer inquiries, leading to improved customer satisfaction.
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Claire Dupont
December 16, 2024
What do you like most about using Fini AI?
The learning with feedback feature is impressive; it really adapts to our needs over time.
What do you dislike most about using Fini AI?
Some of the responses can feel robotic and lack a personal touch.
What problems does Fini AI help you solve, and how does this benefit you?
It helps us manage customer inquiries round the clock, boosting our service reputation.
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Juma Ochieng
December 13, 2024
What do you like most about using Fini AI?
I appreciate the easy integration with tools like Slack and Discord, which has made it simple for our team to implement.
What do you dislike most about using Fini AI?
The AI sometimes struggles with more complex queries, which can be frustrating for users looking for detailed answers.
What problems does Fini AI help you solve, and how does this benefit you?
Fini AI helps us provide 24/7 support without needing a large team, which is beneficial for managing customer inquiries outside of office hours.
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Ravi Nair
December 11, 2024
What do you like most about using Fini AI?
The platform's security compliance is a major plus for us, ensuring our customers' data is safe.
What do you dislike most about using Fini AI?
The response time can be slow when the AI is processing complex questions.
What problems does Fini AI help you solve, and how does this benefit you?
It allows us to automate responses for frequently asked questions, freeing up staff for more specialized support.
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Liam Ngugi
December 6, 2024
What do you like most about using Fini AI?
I like how Fini AI can handle common queries without human intervention, freeing up our team for more complex issues.
What do you dislike most about using Fini AI?
Occasionally, it doesn't understand slang or informal language, which can confuse some customers.
What problems does Fini AI help you solve, and how does this benefit you?
It allows us to provide instant answers to frequently asked questions, improving customer satisfaction and retention.
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Priya Mehta
November 24, 2024
What do you like most about using Fini AI?
The instant response capability is a great feature for quick inquiries.
What do you dislike most about using Fini AI?
It struggles with context in conversations, which can lead to misunderstandings.
What problems does Fini AI help you solve, and how does this benefit you?
It provides a basic level of support, making it easier for our team to focus on more complicated tasks.
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