
Fini AI is an innovative platform that transforms your knowledge base into an interactive AI chat, allowing you to create a tireless AI agent ready to answer customer questions instantly, 24/7. With Fini AI, you can integrate with tools like Intercom, Slack, and Discord to deliver a human-like experience to users. The platform offers features such as seamless human routing, a multi-channel approach, and learning with feedback to ensure a magical experience for customers. Additionally, Fini AI prioritizes data protection, being SOC 2 Type II, ISO 27001, and GDPR compliant. Loved by product teams globally, Fini AI is an ultimate solution for providing 24/7 instant answers and engaging users effectively.
Fini was founded in 2022 by a team that previously worked at Uber, where they revolutionized customer support with innovative ticket automation. The company graduated from Y Combinator in the same year and is backed by investors including Matrix Partners and angels from Uber, Intercom, Softbank, Mckinsey, and Twitter.
To use Fini effectively, follow these steps:
Transform Knowledge Base: Convert your knowledge base into an interactive AI chat without any coding.
Human Routing: Implement seamless human routing for situations where the AI cannot provide an answer.
Multi-Channel Approach: Deploy the AI agent across various channels with integrations for Intercom, Slack, and Discord.
Learn with Feedback: The AI learns from feedback provided by users to continuously improve responses.
Data Protection: Benefit from SOC 2 Type II, ISO 27001, and GDPR compliance for data security.
Personalized Configuration: Configure the AI agent's tone, character, and the specific questions it should answer.
Engage Users: Provide a human-like experience to users by delivering instant, 24/7 responses.
Scale Support: Improve customer satisfaction and retention by offering round-the-clock support.
Pricing: Explore the pricing plans available for Fini to choose the best fit for your needs.
Fini was founded in 2022 and graduated from Y Combinator. It is backed by prominent investors like Matrix Partners and has gained recognition for empowering customer support with innovative AI technology. By following these steps, you can leverage Fini to enhance your customer support experience and drive growth with AI seamlessly integrated into your operations.
I appreciate the easy integration with tools like Slack and Discord, which has made it simple for our team to implement.
The AI sometimes struggles with more complex queries, which can be frustrating for users looking for detailed answers.
Fini AI helps us provide 24/7 support without needing a large team, which is beneficial for managing customer inquiries outside of office hours.
I love the seamless human routing feature. When the AI can't handle a query, it efficiently directs the customer to a human agent.
The initial setup took longer than expected, and the documentation could be clearer.
It significantly reduces the response time for customer inquiries, leading to improved customer satisfaction.
The AI's ability to learn from feedback has improved our customer interactions over time.
Sometimes the AI's responses can be generic and lack the personal touch that customers appreciate.
It helps streamline our support process, allowing us to handle more inquiries with fewer staff.