FeedLens

What is FeedLens?

FeedLens is an AI-powered platform designed for App Review Management. It focuses on extracting key insights from various app reviews, providing automatic and contextually relevant responses, and summarizing competitor app reviews. The platform integrates with popular ticketing tools like Freshdesk and Slack, features a built-in AI chatbot for interacting with reviews and offers a variety of analytical features. FeedLens ensures user satisfaction by engaging with each review through its AI capabilities, providing swift and effective responses tailored to the content of the reviews.

The platform offers a range of pricing plans, starting from a free trial with limited access for 7 days. Pricing is structured per workspace, providing flexibility in allocating quotas across applications. Premium features are available for higher-tier plans, catering to the needs of fast-growing companies. FeedLens utilizes AI to engage with users, extract insights, and streamline the review management process, ultimately saving time and energy compared to manual methods.

Who created FeedLens?

Feedlens was created by an individual or entity that is not explicitly mentioned in the provided documents. However, Feedlens was launched on July 17, 2023, as an AI-powered platform dedicated to App Review Management. It focuses on extracting key insights from various app reviews, providing automatic responses, and allowing for crucial summaries of competitors' app reviews. Feedlens also features an AI chatbot that engages with each review, ensuring user satisfaction and swift responses. The platform is compatible with popular ticketing tools like Freshdesk and Slack, aimed at promoting an efficient workflow for developers and businesses.

What is FeedLens used for?

• Automatic responses to reviews
• Contextually relevant replies
• Integrated with Freshdesk, Slack
• Quick summarisation of feedback
• Competitor app review summaries
• Custom-training for chatbot
• Allows user-engagement
• Comprehensive review analytics
• Intuitive data export
• Supports integration with other tools

How to use FeedLens?

To use FeedLens effectively, follow these steps:

1. Sign Up and Start the Free Trial: Begin by signing up for a free trial, which lasts for seven days and includes basic features like managing one app, two competitor apps, and a weekly quota of up to 10 AI queries. No credit card is required for the trial period.

2. Manage Workspace: FeedLens allocates all quotas at the workspace level, providing flexibility in distributing resources for different apps and users. Quotas can be spread across various applications based on your preferences.

3. Understand Pricing Plans: FeedLens offers different pricing plans with varying features. The cheapest plan allows handling 2 mobile apps, 2 users, and 5 competitor apps. Higher-tier plans provide increased access and capabilities, with the Business Plan granting unlimited access.

4. Integrate with Ticketing Tools: FeedLens can integrate with ticketing tools like Freshdesk and Slack to streamline workflows, allowing for the efficient management of tickets and responses directly from these platforms.

5. Analyze Review Data: Utilize FeedLens' comprehensive review analytics to filter, export, and analyze data effectively. The platform provides pre-built charts for easy data interpretation, supporting in-depth analysis of your app's performance and reputation.

6. Engage with User Feedback: Leverage FeedLens' AI-powered chatbot to engage with each review. The chatbot can be custom-trained on app reviews to provide automatic, contextually relevant responses, ensuring user satisfaction and engagement.

7. Access Premium Features: Explore premium features offered by FeedLens, such as custom-training for the chatbot, integration capabilities with other tools, and in-depth analytics, available in higher-tier plans for advanced functionalities.

8. Ensure Data Security: FeedLens prioritizes data security, adhering to the highest standards of data storage and management. The platform is in the process of obtaining ISO 27001 certification for robust security measures.

By following these steps, you can effectively use FeedLens to manage app reviews, extract insights, and enhance user engagement efficiently.