Feedbase
4.00
0
Feedbase collects and analyzes customer feedback through a widget and dashboard, offering insights with flexible pricing and support.
Feedbase Reviews
4.00
Based on 10 reviews
How would you rate Feedbase?
What’s your thought?
Ngozi Eze
January 10, 2025
What do you like most about using Feedbase?
I love the priority support offered in the Startup plan; it makes a significant difference.
What do you dislike most about using Feedbase?
The analytics dashboard could use more customization options.
What problems does Feedbase help you solve, and how does this benefit you?
It helps me understand customer preferences better, allowing me to tailor my services to meet their needs.
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Nneka Obi
December 28, 2024
What do you like most about using Feedbase?
I love how user-friendly the dashboard is; it makes it easy to view feedback trends over time.
What do you dislike most about using Feedbase?
The analysis could be more detailed. I wish it provided more advanced metrics.
What problems does Feedbase help you solve, and how does this benefit you?
It effectively consolidates customer feedback, allowing me to make informed decisions about my offerings.
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Emeka Nnaji
December 27, 2024
What do you like most about using Feedbase?
The basic free plan is useful for small businesses like mine that are just starting out.
What do you dislike most about using Feedbase?
Customer support often takes time to respond, which can be frustrating when issues arise.
What problems does Feedbase help you solve, and how does this benefit you?
It helps gather customer opinions, but without timely support, it can delay decision-making based on that feedback.
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Obinna Opara
December 11, 2024
What do you like most about using Feedbase?
The no hidden fees policy is refreshing and builds trust with users.
What do you dislike most about using Feedbase?
The widget's appearance could be more customizable for better brand alignment.
What problems does Feedbase help you solve, and how does this benefit you?
It allows for effective feedback collection that has led to actionable insights for improvement.
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Chijioke Okafor
December 11, 2024
What do you like most about using Feedbase?
I appreciate the simplicity of the installation process; adding the widget to my website was straightforward.
What do you dislike most about using Feedbase?
The analytics provided are quite limited and often do not offer deep insights into customer behavior.
What problems does Feedbase help you solve, and how does this benefit you?
While it collects feedback, the lack of robust analytics means I can't fully leverage customer insights to drive business decisions.
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Adaobi Nwankwo
December 4, 2024
What do you like most about using Feedbase?
The user interface is clean and easy to navigate, which is a plus for non-technical users.
What do you dislike most about using Feedbase?
The lack of customization options for the feedback widget is disappointing; I would love to have more control over its appearance.
What problems does Feedbase help you solve, and how does this benefit you?
It does help in collecting customer feedback, but the analysis is basic. I need deeper insights to improve my services effectively.
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Kelechi Nwosu
December 2, 2024
What do you like most about using Feedbase?
The ability to analyze customer feedback in real-time is a game changer for my business.
What do you dislike most about using Feedbase?
I would like to see more integration options with other tools I use.
What problems does Feedbase help you solve, and how does this benefit you?
It allows me to make data-driven decisions quickly, ultimately improving my service delivery.
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Chinonso Ikemefuna
November 30, 2024
What do you like most about using Feedbase?
I appreciate the straightforward setup and the real-time feedback collection feature.
What do you dislike most about using Feedbase?
The dashboard could be enhanced with more visual representation of data.
What problems does Feedbase help you solve, and how does this benefit you?
It helps me gauge customer satisfaction effectively, which has led to improved customer retention.
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Oluwaseun Afolabi
November 28, 2024
What do you like most about using Feedbase?
The flexible pricing options make it accessible for businesses of all sizes.
What do you dislike most about using Feedbase?
Sometimes the widget can be intrusive on the website, which might affect the user experience.
What problems does Feedbase help you solve, and how does this benefit you?
It helps in understanding customer satisfaction levels, which is crucial for enhancing service quality.
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Ifeoma Ifeoma
November 27, 2024
What do you like most about using Feedbase?
The feedback widget is aesthetically pleasing and fits well with my website's design.
What do you dislike most about using Feedbase?
The initial setup took longer than expected; I had to troubleshoot a few issues.
What problems does Feedbase help you solve, and how does this benefit you?
It allows for the collection of valuable customer insights, helping my business adapt to customer needs.
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