Feedbase
4.00
0
Feedbase collects and analyzes customer feedback through a widget and dashboard, offering insights with flexible pricing and support.
What is Feedbase?
Feedbase is an AI-powered tool designed to collect and analyze customer feedback on business websites. It includes a minimalistic customer feedback widget and a powerful dashboard providing valuable insights into customer preferences and satisfaction levels. Integration is simple by adding a provided script to the website. Feedbase offers different pricing plans including a free plan with basic features and a Startup plan with additional benefits like priority support and early access to new features. There are no hidden fees in Feedbase packages, and users can cancel their plans at any time without long-term commitments. Customer support is available for all users, with priority support for Startup plan users. The developer behind Feedbase is Evan Yang, aiming to assist businesses in making data-driven decisions based on customer feedback.
Who created Feedbase?
Feedbase was created by Evan Yang, a highly skilled developer who was the mind behind the development of the platform. It was launched on August 2, 2023, aiming to provide businesses with a tool to collect and analyze customer feedback efficiently. The company offers different pricing plans, including a free plan with basic features and a Startup plan with more advanced options like unlimited sites, multiple feedback widgets, an AI-powered dashboard, priority support, and early access to new features. Feedbase stands out for its user-friendly feedback widget and AI-powered dashboard that provides deep insights and analytics on customer feedback.
What is Feedbase used for?
- Facilitate the collection of feedback directly from customers while they browse the website
- Simplify the feedback process, making it more seamless and user-friendly
- Provide insights about customers' preferences, pain points, and overall satisfaction levels
- Enable data-driven decisions to enhance services, products, and overall customer experience
- Deliver deep insights and analytics on the customer feedback received through an AI-powered dashboard
- Offer a free plan with one site, one feedback widget, a simple dashboard, and email notifications
- Provide a Startup plan with unlimited sites, multiple feedback widgets, an AI-powered dashboard, priority support, email notifications, and early access to new features
- Offer upfront and transparent pricing without hidden fees
- Allow cancellation of plans at any time with no long-term commitment
- Offer simple, minimalistic, and user-friendly customer feedback widget design
- Facilitates the collection of feedback directly from customers while they browse the website
- Provides a variety of insights about customer feedback including preferences, pain points, and satisfaction levels
- Delivers deep insights and analytics on customer feedback through the AI-powered dashboard
- Enables making data-driven decisions to enhance services, products, and customer experience
- Simple, minimalistic, and user-friendly customer feedback widget design
- Allows access to unlimited sites, multiple feedback widgets, and an AI-powered dashboard in the Startup plan
- Offers priority support, email notifications, and early access to new features in the Startup plan
- No hidden fees, transparent cost structure
- Cancel the Feedbase plan at any time without long term commitment
- Developer behind Feedbase is Evan Yang
- Get insights and analytics on customer feedback
- Facilitate collection of feedback directly from customers
- Provide a variety of insights about customer feedback
- Deliver deep insights and analytics on customer feedback
- Make data-driven decisions based on customer feedback
- Enable cancellation of plan at any time
- Offer customer support for any questions or concerns
- Allow embedding on multiple sites
- Help with making data-driven decisions
- Value customer feedback to drive business decisions
- Facilitate the collection of feedback directly from customers on business websites
- Simplify the feedback process to make it more seamless and user-friendly
- Provide insights about customer feedback such as preferences, pain points, and satisfaction levels
- Offer a customer feedback widget that is simple, minimalistic, and user-friendly
- Deliver deep insights and analytics on customer feedback through an AI-powered dashboard
- Include a free plan with one site, one feedback widget, a simple dashboard, and email notifications
- Provide benefits in the Startup plan like unlimited sites, multiple feedback widgets, priority support, early access to new features
- Offer upfront and transparent pricing with no hidden fees
Who is Feedbase for?
- Customer service representatives
- Product Managers
- Marketing professionals
- Business analysts
- Web Developers
- Business owners
- Entrepreneurs
- Business professionals
- Website Owners
- Developers
- Customer Service Managers
- Marketing Managers
How to use Feedbase?
To use Feedbase, follow these steps:
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Integration: Add a simple script provided by Feedbase to your website to activate the customer feedback widget.
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Customer Feedback Widget: The widget makes it easy for customers to provide feedback while browsing your website, streamlining the feedback process.
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Insights: Feedbase provides various insights on customer feedback, including preferences, pain points, and satisfaction levels, enabling data-driven decisions.
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AI-Powered Dashboard: Utilize the AI-powered dashboard to gain deep insights and analytics on the collected feedback, aiding in understanding customer preferences.
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Pricing Plans: Feedbase offers a free plan with basic features and a Startup plan with additional benefits like multiple sites, feedback widgets, and priority support.
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Cancelation: You can cancel your Feedbase plan at any time without being bound by long-term commitments.
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Customer Support: Feedbase offers customer support to address any queries or concerns, prioritizing Startup plan users with priority support.
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Developer: Evan Yang is the skilled developer behind Feedbase's development.
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Benefits: Using Feedbase allows businesses to make data-driven decisions, improve services, and enhance the overall customer experience.
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New Features Access: Users of the Startup plan receive early access to new features as they are developed and released.
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Email Notifications: Email notifications are included in all Feedbase plans for user convenience.
By following these steps and utilizing the features offered by Feedbase, businesses can effectively collect and analyze customer feedback to enhance their services and products.
Pros
- Easy website integration
- User-friendly feedback widget
- Minimalistic widget design
- Dashboard and analysis together
- Provides valuable insights
- Flexible pricing options
- Affordable advanced features
- No Hidden Fees
- Cancelable at anytime
- Readily available customer support
Cons
- No backend analysis options
- Potential for script conflict
- Only one widget for free plan
- No live chat support
- Limited analytics on free plan
- No global data comparison
Feedbase Pricing and plans
Paid plans start at $9/month and include:
- Unlimited sites
- Feedback widgets
- AI powered dashboard
- Priority support
- Email notifications
- Early access to new features
Feedbase FAQs
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What is Feedbase?
- Feedbase is an AI-powered tool designed to collect and analyze customer feedback on business websites.
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How does Feedbase work?
- Feedbase works by using a script that you integrate into your website, activating a customer feedback widget to collect feedback for analysis.
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What insights can Feedbase provide about customer feedback?
- Feedbase offers insights into customer preferences, pain points, and overall satisfaction levels, aiding data-driven decisions for improving services and products.
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What benefits are included in Feedbase's free pricing plan?
- The free plan includes one site, one feedback widget, a simple dashboard, and email notifications.
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What benefits are available in the Startup plan of Feedbase?
- Startup plan users get access to unlimited sites, multiple feedback widgets, an AI-powered dashboard, priority support, email notifications, and early access to new features.
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Are there any hidden fees in Feedbase packages?
- Feedbase packages do not have hidden fees and the cost is transparent.
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Can I cancel my Feedbase plan at any time?
- Yes, you can cancel your Feedbase plan at any time without being bound by long-term commitments.
Get started with Feedbase
Feedbase reviews
Chijioke Okafor
December 11, 2024
What do you like most about using Feedbase?
I appreciate the simplicity of the installation process; adding the widget to my website was straightforward.
What do you dislike most about using Feedbase?
The analytics provided are quite limited and often do not offer deep insights into customer behavior.
What problems does Feedbase help you solve, and how does this benefit you?
While it collects feedback, the lack of robust analytics means I can't fully leverage customer insights to drive business decisions.
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Adaobi Nwankwo
December 4, 2024
What do you like most about using Feedbase?
The user interface is clean and easy to navigate, which is a plus for non-technical users.
What do you dislike most about using Feedbase?
The lack of customization options for the feedback widget is disappointing; I would love to have more control over its appearance.
What problems does Feedbase help you solve, and how does this benefit you?
It does help in collecting customer feedback, but the analysis is basic. I need deeper insights to improve my services effectively.
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Emeka Nnaji
December 27, 2024
What do you like most about using Feedbase?
The basic free plan is useful for small businesses like mine that are just starting out.
What do you dislike most about using Feedbase?
Customer support often takes time to respond, which can be frustrating when issues arise.
What problems does Feedbase help you solve, and how does this benefit you?
It helps gather customer opinions, but without timely support, it can delay decision-making based on that feedback.
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