Essense.io
4.60
0
Essense.io analyzes customer feedback using AI to help businesses improve products and understand competitors.
Essense.io Reviews
4.60
Based on 5 reviews
How would you rate Essense.io?
What’s your thought?
Sofia Klein
March 7, 2025
What do you like most about using Essense.io?
The customizable reporting features are fantastic. We can tailor reports to highlight specific aspects of customer feedback that are most relevant to our business.
What do you dislike most about using Essense.io?
Occasionally, the AI can misinterpret certain feedback, leading to insights that don't fully align with our expectations. A way to manually adjust these interpretations would be beneficial.
What problems does Essense.io help you solve, and how does this benefit you?
Essense.io helps us quickly identify trends in customer feedback, which allows us to pivot our marketing strategies effectively. This responsiveness has increased our overall customer engagement.
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Diego Martinez
March 6, 2025
What do you like most about using Essense.io?
The depth of analysis that Essense.io provides is impressive. It goes beyond surface-level insights and helps us understand the 'why' behind customer sentiments.
What do you dislike most about using Essense.io?
Sometimes the integration with certain platforms can be tricky. It took a bit of troubleshooting to get everything aligned perfectly.
What problems does Essense.io help you solve, and how does this benefit you?
It significantly reduces the time spent on manual data processing. This allows our team to focus more on strategic initiatives rather than getting lost in feedback data.
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Arjun Rao
March 4, 2025
What do you like most about using Essense.io?
The ability to generate customer intelligence reports quickly is a game changer. It allows us to make data-driven decisions without getting bogged down in lengthy manual analysis.
What do you dislike most about using Essense.io?
The pricing structure can be a bit confusing at first, especially when customizing plans based on data sources. A more transparent breakdown would be helpful.
What problems does Essense.io help you solve, and how does this benefit you?
It helps us streamline our qualitative research processes, making it easier to gather insights from customer feedback. This has led to improved product features that resonate better with our users.
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Niamh O'Sullivan
March 1, 2025
What do you like most about using Essense.io?
I love how Essense.io automates the analysis of customer feedback, saving us countless hours. The AI-driven insights are incredibly detailed and actionable, allowing us to quickly adapt our products to meet customer needs.
What do you dislike most about using Essense.io?
The initial setup took a bit longer than I expected, especially when integrating our various data sources. However, once it was up and running, the benefits far outweighed this inconvenience.
What problems does Essense.io help you solve, and how does this benefit you?
Essense.io helps us identify gaps in our product offerings by analyzing customer feedback patterns. This has led to targeted improvements that have significantly boosted customer satisfaction and retention.
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Lina Chen
January 19, 2025
What do you like most about using Essense.io?
I appreciate how intuitive the interface is. Even team members who are not data-savvy can navigate it easily and extract valuable insights.
What do you dislike most about using Essense.io?
I wish there were more comprehensive tutorials available. While it's user-friendly, some features could use better explanations for first-time users.
What problems does Essense.io help you solve, and how does this benefit you?
Essense.io allows us to keep track of our competitors more effectively. By analyzing competitor feedback, we can proactively adjust our strategy to stay ahead in the market.
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