Deflekt.ai
3.40
0
Deflekt.ai automates customer support, reducing ticket volumes and enhancing efficiency across various communication channels.
Deflekt.ai Reviews
3.40
Based on 5 reviews
How would you rate Deflekt.ai?
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Keiko Tanaka
January 4, 2025
What do you like most about using Deflekt.ai?
The responsiveness of Deflekt.ai is impressive. It handles basic queries quickly and efficiently.
What do you dislike most about using Deflekt.ai?
Sometimes the responses feel a bit generic and lack personalization, especially for returning customers.
What problems does Deflekt.ai help you solve, and how does this benefit you?
It effectively decreases response times and allows our team to manage more complex issues without getting overwhelmed by mundane inquiries.
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Fatima Al-Farsi
December 30, 2024
What do you like most about using Deflekt.ai?
I love how it integrates with our existing systems. It allows for easy management of customer inquiries.
What do you dislike most about using Deflekt.ai?
The initial setup took longer than anticipated, and the customer support during that phase could be improved.
What problems does Deflekt.ai help you solve, and how does this benefit you?
It helps streamline our support process significantly, allowing us to respond to customers faster and provide a better experience overall.
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Lukas Schmidt
December 29, 2024
What do you like most about using Deflekt.ai?
The concept of automating customer support is appealing, and it does a decent job at answering FAQs.
What do you dislike most about using Deflekt.ai?
The AI often misunderstands inquiries, leading to customer frustration. It's not as reliable as I hoped.
What problems does Deflekt.ai help you solve, and how does this benefit you?
It assists in reducing the ticket volume, but the inaccuracies mean we still have to handle many queries manually, which defeats the purpose.
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Maya Patel
December 5, 2024
What do you like most about using Deflekt.ai?
The automation has truly transformed our customer service operations, allowing us to focus on strategic tasks.
What do you dislike most about using Deflekt.ai?
Sometimes, the AI fails to recognize specific jargon used in our industry, which leads to miscommunication.
What problems does Deflekt.ai help you solve, and how does this benefit you?
It reduces the volume of repetitive inquiries, thus freeing up our human agents for more critical tasks and improving overall productivity.
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Arjun Malhotra
November 22, 2024
What do you like most about using Deflekt.ai?
I appreciate that Deflekt.ai automates a good portion of our customer inquiries, which has reduced our ticket volume significantly.
What do you dislike most about using Deflekt.ai?
The integration process was a bit challenging, and the setup took longer than expected. It could use better documentation.
What problems does Deflekt.ai help you solve, and how does this benefit you?
It helps reduce the workload on our support team, allowing them to focus on more complex issues. However, the AI sometimes struggles with nuanced questions.
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