Deflekt.ai
3.40
0
Deflekt.ai automates customer support, reducing ticket volumes and enhancing efficiency across various communication channels.
What is Deflekt.ai?
Deflekt.ai is an AI tool designed to reduce support ticket volumes and streamline support across various communication channels. It automates responses to customer inquiries, leading to a significant decrease in support tickets and improved efficiency for human support teams. By integrating with existing support systems, Deflekt.ai ensures consistent and personalized responses, enhancing the overall customer experience. Businesses can benefit from reduced response times, increased customer satisfaction, and optimized support operations through the use of Deflekt.ai.
Who created Deflekt.ai?
Deflekt.ai was created by Timo Stoffregen. The company offers an AI tool designed to reduce support ticket volumes and enhance support across various communication channels. Deflekt.ai enables businesses to automate replies, leading to a 50% decrease in support tickets, improved customer satisfaction, and faster response times. The platform seamlessly integrates with existing systems and continuously learns from interactions to provide personalized responses over time.
What is Deflekt.ai used for?
- Service HR and SOP use cases by exposing knowledge base through Teams bot
- Add chat bubble to website or intranet for customer or coworker questions with human support backup
- Reduce support ticket volumes and provide efficient support across all communication channels
- Seamlessly integrate with existing support systems
- Empower human support teams to focus on more complex tasks
- Automate routine inquiries to optimize support operations
- Analyze customer inquiries and generate relevant and accurate responses
- Decrease workload on human support teams
- Boost efficiency and enhance overall customer experience
- Offer personalized responses over time
Who is Deflekt.ai for?
- HR Professionals
- SOP professionals
How to use Deflekt.ai?
To use Deflekt.ai effectively, follow these steps:
- Set up Deflekt.ai by adding web pages, documents, or URLs to the system using options like crawler, sitemap upload, or drag & drop for local files.
- Choose the communication channels you want to deflect support tickets from, such as web chat, email, Slack, or Teams.
- Customize the responses by configuring the text for each project and channel to match your brand's tone and localization preferences.
- Enable support handover for specific queries that require human intervention to ensure a seamless transition to your human help desk.
- Monitor and review conversations to track which responses need attention, filter out queries requiring human support, and enhance the AI's performance based on feedback.
- Integrate Deflekt.ai across various channels like email, Slack, Teams, and website chat to provide automated support and escalate to human support when needed.
- Explore the available features during the free trial period to test the capabilities and understand how Deflekt.ai can benefit your support operations.
- Upgrade to a paid plan that suits your needs, enabling you to deflect more messages, store additional documents, and access personalized support options.
By following these steps, businesses can leverage Deflekt.ai to automate responses, reduce support ticket volumes, and enhance the overall customer support experience efficiently and effectively.
Pros
- Deflekt.ai is a powerful AI tool designed to reduce support ticket volumes and provide efficient support across all communication channels.
- By harnessing the capabilities of Deflekt.ai, businesses can expect a 50% decrease in support tickets, leading to improved customer satisfaction and reduced response times.
- Deflekt.ai is designed to seamlessly integrate with existing support systems, making implementation hassle-free.
- Its advanced machine learning algorithms continuously learn from customer interactions, enabling the system to provide increasingly accurate and personalized responses over time.
- With Deflekt.ai, businesses can enjoy pain relief for their human support teams, empowering them to focus on more complex tasks and deliver exceptional support.
- By automating routine inquiries, businesses can optimize their support operations and allocate resources more effectively.
Cons
- No specific cons or missing features were mentioned in the provided documents.
Deflekt.ai Pricing and plans
Paid plans start at $Get a Quote/month and include:
- Everything from Pro
- Custom content scrapers
- Custom content refreshing
- Custom integrations
- Personal support
- Remove branding
Get started with Deflekt.ai
Deflekt.ai reviews
Arjun Malhotra
November 22, 2024
What do you like most about using Deflekt.ai?
I appreciate that Deflekt.ai automates a good portion of our customer inquiries, which has reduced our ticket volume significantly.
What do you dislike most about using Deflekt.ai?
The integration process was a bit challenging, and the setup took longer than expected. It could use better documentation.
What problems does Deflekt.ai help you solve, and how does this benefit you?
It helps reduce the workload on our support team, allowing them to focus on more complex issues. However, the AI sometimes struggles with nuanced questions.
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Keiko Tanaka
January 4, 2025
What do you like most about using Deflekt.ai?
The responsiveness of Deflekt.ai is impressive. It handles basic queries quickly and efficiently.
What do you dislike most about using Deflekt.ai?
Sometimes the responses feel a bit generic and lack personalization, especially for returning customers.
What problems does Deflekt.ai help you solve, and how does this benefit you?
It effectively decreases response times and allows our team to manage more complex issues without getting overwhelmed by mundane inquiries.
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Lukas Schmidt
December 29, 2024
What do you like most about using Deflekt.ai?
The concept of automating customer support is appealing, and it does a decent job at answering FAQs.
What do you dislike most about using Deflekt.ai?
The AI often misunderstands inquiries, leading to customer frustration. It's not as reliable as I hoped.
What problems does Deflekt.ai help you solve, and how does this benefit you?
It assists in reducing the ticket volume, but the inaccuracies mean we still have to handle many queries manually, which defeats the purpose.
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