Deflekt.ai

What is Deflekt.ai?

Deflekt.ai is an AI tool designed to reduce support ticket volumes and streamline support across various communication channels. It automates responses to customer inquiries, leading to a significant decrease in support tickets and improved efficiency for human support teams. By integrating with existing support systems, Deflekt.ai ensures consistent and personalized responses, enhancing the overall customer experience. Businesses can benefit from reduced response times, increased customer satisfaction, and optimized support operations through the use of Deflekt.ai.

Who created Deflekt.ai?

Deflekt.ai was created by Timo Stoffregen. The company offers an AI tool designed to reduce support ticket volumes and enhance support across various communication channels. Deflekt.ai enables businesses to automate replies, leading to a 50% decrease in support tickets, improved customer satisfaction, and faster response times. The platform seamlessly integrates with existing systems and continuously learns from interactions to provide personalized responses over time.

What is Deflekt.ai used for?

• Service HR and SOP use cases by exposing knowledge base through Teams bot
• Add chat bubble to website or intranet for customer or coworker questions with human support backup
• Reduce support ticket volumes and provide efficient support across all communication channels
• Seamlessly integrate with existing support systems
• Empower human support teams to focus on more complex tasks
• Automate routine inquiries to optimize support operations
• Analyze customer inquiries and generate relevant and accurate responses
• Decrease workload on human support teams
• Boost efficiency and enhance overall customer experience
• Offer personalized responses over time

Who is Deflekt.ai for?

• HR Professionals
• SOP professionals

How to use Deflekt.ai?

To use Deflekt.ai effectively, follow these steps:

1. Set up Deflekt.ai by adding web pages, documents, or URLs to the system using options like crawler, sitemap upload, or drag & drop for local files.
2. Choose the communication channels you want to deflect support tickets from, such as web chat, email, Slack, or Teams.
3. Customize the responses by configuring the text for each project and channel to match your brand's tone and localization preferences.
4. Enable support handover for specific queries that require human intervention to ensure a seamless transition to your human help desk.
5. Monitor and review conversations to track which responses need attention, filter out queries requiring human support, and enhance the AI's performance based on feedback.
6. Integrate Deflekt.ai across various channels like email, Slack, Teams, and website chat to provide automated support and escalate to human support when needed.
7. Explore the available features during the free trial period to test the capabilities and understand how Deflekt.ai can benefit your support operations.
8. Upgrade to a paid plan that suits your needs, enabling you to deflect more messages, store additional documents, and access personalized support options.

By following these steps, businesses can leverage Deflekt.ai to automate responses, reduce support ticket volumes, and enhance the overall customer support experience efficiently and effectively.