Converso.io
4.93
0
Converso.io automates customer support via AI, managing inquiries on webchats, WhatsApp, and SMS for efficiency.
Converso.io Reviews
4.93
Based on 14 reviews
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Diego Martinez
February 28, 2025
What do you like most about using Converso.io?
Converso.io's integration with Voiceflow has streamlined our processes immensely. Automating tasks like payment collection has freed up valuable time for our staff.
What do you dislike most about using Converso.io?
The setup process took longer than expected, but the end result was worth it.
What problems does Converso.io help you solve, and how does this benefit you?
It reduces the workload on our support team, allowing us to respond to more customers in a shorter amount of time. This has positively impacted our customer retention rates.
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Luca Rossi
February 28, 2025
What do you like most about using Converso.io?
The AI's ability to provide accurate responses based on our company knowledge is impressive. It truly understands our products and services.
What do you dislike most about using Converso.io?
Sometimes, it could benefit from a more extensive training dataset for niche inquiries, but overall, it's very effective.
What problems does Converso.io help you solve, and how does this benefit you?
It handles a significant volume of inquiries, which has allowed us to decrease wait times for our customers and improve overall satisfaction.
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Chloe Nguyen
February 20, 2025
What do you like most about using Converso.io?
The ability to personalize communication based on the latest customer data is fantastic. It makes our customers feel valued and understood.
What do you dislike most about using Converso.io?
The initial setup can be a bit overwhelming, especially for teams that are not tech-savvy.
What problems does Converso.io help you solve, and how does this benefit you?
It allows us to respond to inquiries faster, improving our service delivery and ultimately leading to higher customer retention.
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Amina Khan
February 14, 2025
What do you like most about using Converso.io?
The ability to centralize all customer messages in one place is fantastic. It helps us keep track of conversations easily and ensures that nothing falls through the cracks.
What do you dislike most about using Converso.io?
Occasionally, the AI's understanding of context can falter, but the transfer to a human is handled smoothly.
What problems does Converso.io help you solve, and how does this benefit you?
It effectively handles routine inquiries, which has allowed our customer service team to focus on more challenging issues. This focus has improved our overall service quality.
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Arjun Nair
February 11, 2025
What do you like most about using Converso.io?
I love how Converso.io seamlessly integrates with different platforms like WhatsApp and SMS. It allows us to manage customer inquiries all in one place, which has significantly streamlined our operations.
What do you dislike most about using Converso.io?
While the AI is great at handling standard inquiries, it sometimes struggles with more nuanced questions, which can lead to frustration for both customers and agents.
What problems does Converso.io help you solve, and how does this benefit you?
Converso.io reduces our response time dramatically for basic inquiries, allowing our support team to focus on more complex issues. This has increased our overall efficiency and improved customer satisfaction.
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Luis Mendoza
February 8, 2025
What do you like most about using Converso.io?
The integration with Voiceflow is a game-changer. It allows us to automate back-office tasks that previously consumed a lot of time.
What do you dislike most about using Converso.io?
Sometimes, the AI takes longer than expected to process specific queries, which can lead to delays in customer responses.
What problems does Converso.io help you solve, and how does this benefit you?
It helps us reduce workload on our support team, enabling them to focus on high-value interactions with customers instead of repetitive tasks.
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Kaelan O'Sullivan
February 5, 2025
What do you like most about using Converso.io?
I love how Converso.io seamlessly integrates with our existing communication channels like WhatsApp and SMS. The automation of basic inquiries saves us so much time, allowing our human agents to focus on more complex issues.
What do you dislike most about using Converso.io?
Sometimes the AI struggles with very specific queries, but it does a decent job at handing them over to human agents without much delay.
What problems does Converso.io help you solve, and how does this benefit you?
Converso.io has significantly reduced our response times for customer inquiries. This efficiency has not only improved customer satisfaction but also allowed our team to handle more inquiries without increasing staffing costs.
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Thiago Silva
January 29, 2025
What do you like most about using Converso.io?
The AI's ability to learn from customer interactions is fantastic. It improves over time and helps us provide better service.
What do you dislike most about using Converso.io?
Sometimes, the AI's responses can feel a bit robotic, and adding a personal touch is essential in customer service.
What problems does Converso.io help you solve, and how does this benefit you?
It streamlines our support process, reducing the workload on our team and allowing us to focus on building customer relationships.
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Jamal Abdullah
January 27, 2025
What do you like most about using Converso.io?
The AI is quite adept at managing multiple inquiries simultaneously, which has tremendously improved our response rates.
What do you dislike most about using Converso.io?
There are occasional hiccups in understanding the context of complex queries, which can frustrate customers.
What problems does Converso.io help you solve, and how does this benefit you?
It alleviates the pressure on our support staff by handling routine inquiries, allowing them to dedicate their time to more pressing issues.
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Emilia Schmidt
January 24, 2025
What do you like most about using Converso.io?
The handover feature works flawlessly. When the AI cannot resolve an issue, it smoothly transitions the conversation to a human agent, ensuring the customer doesn’t have to repeat themselves.
What do you dislike most about using Converso.io?
I wish there were more customization options for the AI responses. Sometimes, the default replies feel a bit too generic.
What problems does Converso.io help you solve, and how does this benefit you?
It helps us manage customer interactions efficiently by automating responses to common questions, which saves our team time and allows us to handle more inquiries.
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Sofia Kumar
January 22, 2025
What do you like most about using Converso.io?
The centralized message management system is incredibly useful. We can keep track of all conversations across platforms without hassle.
What do you dislike most about using Converso.io?
The AI's training requires continuous updates, and sometimes it doesn't perform well with newly introduced FAQs.
What problems does Converso.io help you solve, and how does this benefit you?
It helps us maintain a consistent response strategy, ensuring that our customers receive quick and accurate information.
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Omar Hassan
January 20, 2025
What do you like most about using Converso.io?
The ability to automate payments and fetch user data makes our support process much more efficient.
What do you dislike most about using Converso.io?
It can be a bit tricky to train the AI for very specific queries, and it sometimes requires manual intervention.
What problems does Converso.io help you solve, and how does this benefit you?
It allows us to manage our customer interactions with ease and ensures that we don't miss any important follow-ups.
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Nia Kowalski
January 20, 2025
What do you like most about using Converso.io?
The ease of integration with existing systems is a huge plus. It was simple to set up and start using right away.
What do you dislike most about using Converso.io?
There could be more analytics features to help us track performance and optimize our customer interactions.
What problems does Converso.io help you solve, and how does this benefit you?
It reduces operational costs by handling many inquiries automatically, freeing up our staff to engage more meaningfully with customers.
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Yuki Tanaka
January 12, 2025
What do you like most about using Converso.io?
The speed of response is impressive. The AI can handle inquiries in real-time, which is crucial for our fast-paced environment.
What do you dislike most about using Converso.io?
Occasionally, the AI misunderstands slang or colloquial terms, which can lead to confusion.
What problems does Converso.io help you solve, and how does this benefit you?
It reduces customer wait times significantly, enhancing overall satisfaction and allowing us to maintain a competitive edge.
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