Converso.io
4.93
0
Converso.io automates customer support via AI, managing inquiries on webchats, WhatsApp, and SMS for efficiency.
What is Converso.io?
Converso.io is an AI-assisted customer support tool designed to operate across various platforms such as webchats, WhatsApp, and SMS. It aims to reduce the time and resource investment in customer support by managing basic inquiries, allowing human agents to focus on more complex issues. Converso.io facilitates a seamless handover to human agents when needed, centralizes all messages for efficient management, and is under development for a customer portal for faster access and user convenience.
The AI assistant in Converso.io handles customer inquiries by using company-specific knowledge to provide high-quality responses. Basic queries are answered accurately while more complex queries are directed to human agents for resolution. The AI assistant ensures all chat transcripts are stored in the team inbox, providing context and eliminating the need for customers to repeat themselves.
The Converso platform integrates with Voiceflow to automate communication and back-office processes, saving time and increasing efficiency for repeated actions. It allows for automation of tasks such as fetching user data, collecting payments, and creating calendar events. The platform also enables personalizing communication using the latest customer data for a more tailored approach.
Who created Converso.io?
Converso.io was created to help businesses engage effectively with customers through messaging channels like WhatsApp and SMS. The platform aims to simplify customer interactions for businesses by managing messages efficiently and integrating AI capabilities into basic product components. It was launched on April 1, 2024, by a team focused on enhancing communication efficiency and customer experience.
What is Converso.io used for?
- Integration with CRM
- GDPR compliance
- Automates communication
- Automates back-office tasks
- Centralizes messages in shared inbox
- Proactive customer engagement
- Schedule calls with customers
- Handover to human during sales intent
- Personalizes communication with latest data
- Improves team collaboration
- Integrates with Whatsapp, webchat, SMS
- Document review
- Automating basic tasks like fetching user data and creating calendar events
- Managing chats across different channels by consolidating messages into a single inbox
- Handling customer support across SMS, webchats, and WhatsApp
- Creating a single inbox management system for both AI and team chats
- Enhancing team collaboration within organizations
- Allowing seamless handover between AI assistant and human agents
- Retrieving data from company knowledge base or website to facilitate accurate responses
- Integrating AI assistant with other platforms like OpenAI or Voiceflow
- Centralizing messages from various channels into a shared inbox
- Creating calendar events and automating other tasks to enhance productivity
- Live human agent redirection without tickets
- Confidentiality of messages
- Reduces agent workload
- Automates actions
- Seamless transition to human agents
- Significant reduction in message volumes
- Automated basic query handling
- Retention of all chat history
- Redirection of comprehensive queries
- Chat history review
- Invoice payment
Who is Converso.io for?
- Customer Support Agents
- Customer service representatives
- Helpdesk Teams
- Sales teams
- Sales Agents
- Insurance agents
- Helpdesk Builders
- Businesses
- Lead Generation Agents
- Insurance professionals
How to use Converso.io?
To use Converso.io effectively, follow these steps:
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Build an AI Agent:
- Create an Assistant on OpenAI or build an agent on Voiceflow.
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Create Your Helpdesk:
- Connect to Converso, deploy your AI Agent across multiple communication channels, define groups, invite agents, and import contacts.
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Chat with Your Customers:
- Start answering customers' queries 24/7 and scale your support when needed.
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Power Your Helpdesk with AI:
- Build your own AI Agent, provide access to customers over multiple channels, and integrate it with your support team.
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Reach Customers Wherever They Are:
- Deploy your AI Agent on customers' preferred channels like WhatsApp, Webchat, SMS, and more.
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Integrate Omnichannel AI Agent with Livechat Agents:
- Use WhatsApp Business API, add a widget to webchat, or connect over SMS.
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Boost Lead Generation:
- Respond instantly to prospects' questions to increase the close rate.
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Collaborate as a Team:
- Manage customer conversations on multiple channels, work as a team in a shared inbox, and transfer chats efficiently.
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Automate Workflows:
- Utilize Voiceflow to automate communication and back-office processes, saving time and increasing efficiency.
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Personalize Communications:
- Use the latest customer data for personalized messaging to enhance customer experience.
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Benefits of an Intelligent Helpdesk:
- Provide 24/7 support, enable human agents to focus on more strategic tasks, and analyze conversations for proactive issue resolution.
These steps outline how to effectively utilize Converso.io to streamline customer support operations and enhance customer satisfaction.
Pros
- Seamless transition to human agents
- Automates fetching user data
- Centralizes messages in shared inbox
- Automates back-office tasks
- Automates communication
- Invoice payment
- Document review
- Chat history review
- Under-development customer portal
- Redirection of comprehensive queries
Cons
- Customer portal under development
- No integration with Instagram or Slack
- Company-specific data required for training
- No multi-language support mentioned
- GDPR issues with archiving personal messages
- No native CRM integration mentioned
Converso.io Pricing and plans
Paid plans start at $19/month and include:
- Webchat + SMS channels (WhatsApp as an add-on)
- Seamless handover to human agents
- Unlimited conversations and message history
- Multiple groups and inboxes (coming soon)
- Connect with Voiceflow and OpenAI Assistants
- Shared team inbox
Converso.io FAQs
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Is an AI Agent the same as a chatbot?
- An AIÂ Agent differs in a number of ways from a chatbot. It's able to access only your company data for accurate answers, and autonomously take decisions and actions to get a specific job done. The result is that agents provide more accurate and personalised responses than chatbots, and also complete specific tasks, like following up with a customer.
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What does onboarding include with AI Helpdesk?
- We will load your product and business data to create a knowledge base, and create bespoke prompts in the relevant template (eg customer support) to get your AI Agent up and running in just a few days.
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Can I add my existing FAQs?
- Yes, as part of the AI Helpdesk, you can add your FAQs to your knowledge base, and prioritise these answers for questions that either have the exact, or similar meaning.
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Can I use my OpenAI account?
- Yes, you can use your OpenAI account when using the AI Helpdesk in order to ensure that you'll not be charged for conversations that exceed the monthly allowance.
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Can I add my own AI Agent?
- Yes, you can connect your own AI Agent that you've built in Voiceflow or OpenAI. You can do this by entering the relevant API key into Converso.
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What is a template?
- A template is a workflow or set of tasks to be executed by the AI Agent to achieve a defined result. Specific actions can be completed as part of the template in order to personalize the response for the customer.
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What is the difference between your service and other helpdesk products?
- We focus on enabling deployment of AI Agents that can complete a range of tasks (initially customer support). Most helpdesk providers just provide human agent capability to answer customers' questions, or offer integration with a 'standard' chatbot that can't provide a specific outcome.
Get started with Converso.io
Converso.io reviews
Kaelan O'Sullivan
February 5, 2025
What do you like most about using Converso.io?
I love how Converso.io seamlessly integrates with our existing communication channels like WhatsApp and SMS. The automation of basic inquiries saves us so much time, allowing our human agents to focus on more complex issues.
What do you dislike most about using Converso.io?
Sometimes the AI struggles with very specific queries, but it does a decent job at handing them over to human agents without much delay.
What problems does Converso.io help you solve, and how does this benefit you?
Converso.io has significantly reduced our response times for customer inquiries. This efficiency has not only improved customer satisfaction but also allowed our team to handle more inquiries without increasing staffing costs.
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Amina Khan
February 14, 2025
What do you like most about using Converso.io?
The ability to centralize all customer messages in one place is fantastic. It helps us keep track of conversations easily and ensures that nothing falls through the cracks.
What do you dislike most about using Converso.io?
Occasionally, the AI's understanding of context can falter, but the transfer to a human is handled smoothly.
What problems does Converso.io help you solve, and how does this benefit you?
It effectively handles routine inquiries, which has allowed our customer service team to focus on more challenging issues. This focus has improved our overall service quality.
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Diego Martinez
February 28, 2025
What do you like most about using Converso.io?
Converso.io's integration with Voiceflow has streamlined our processes immensely. Automating tasks like payment collection has freed up valuable time for our staff.
What do you dislike most about using Converso.io?
The setup process took longer than expected, but the end result was worth it.
What problems does Converso.io help you solve, and how does this benefit you?
It reduces the workload on our support team, allowing us to respond to more customers in a shorter amount of time. This has positively impacted our customer retention rates.
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