Converso.io

What is Converso.io?

Converso.io is an AI-assisted customer support tool designed to operate across various platforms such as webchats, WhatsApp, and SMS. It aims to reduce the time and resource investment in customer support by managing basic inquiries, allowing human agents to focus on more complex issues. Converso.io facilitates a seamless handover to human agents when needed, centralizes all messages for efficient management, and is under development for a customer portal for faster access and user convenience.

The AI assistant in Converso.io handles customer inquiries by using company-specific knowledge to provide high-quality responses. Basic queries are answered accurately while more complex queries are directed to human agents for resolution. The AI assistant ensures all chat transcripts are stored in the team inbox, providing context and eliminating the need for customers to repeat themselves.

The Converso platform integrates with Voiceflow to automate communication and back-office processes, saving time and increasing efficiency for repeated actions. It allows for automation of tasks such as fetching user data, collecting payments, and creating calendar events. The platform also enables personalizing communication using the latest customer data for a more tailored approach.

Who created Converso.io?

Converso.io was created to help businesses engage effectively with customers through messaging channels like WhatsApp and SMS. The platform aims to simplify customer interactions for businesses by managing messages efficiently and integrating AI capabilities into basic product components. It was launched on April 1, 2024, by a team focused on enhancing communication efficiency and customer experience.

What is Converso.io used for?

• Integration with CRM
• GDPR compliance
• Automates communication
• Automates back-office tasks
• Centralizes messages in shared inbox
• Proactive customer engagement
• Schedule calls with customers
• Handover to human during sales intent
• Personalizes communication with latest data
• Improves team collaboration
• Integrates with Whatsapp, webchat, SMS
• Document review
• Automating basic tasks like fetching user data and creating calendar events
• Managing chats across different channels by consolidating messages into a single inbox
• Handling customer support across SMS, webchats, and WhatsApp
• Creating a single inbox management system for both AI and team chats
• Enhancing team collaboration within organizations
• Allowing seamless handover between AI assistant and human agents
• Retrieving data from company knowledge base or website to facilitate accurate responses
• Integrating AI assistant with other platforms like OpenAI or Voiceflow
• Centralizing messages from various channels into a shared inbox
• Creating calendar events and automating other tasks to enhance productivity
• Live human agent redirection without tickets
• Confidentiality of messages
• Reduces agent workload
• Automates actions
• Seamless transition to human agents
• Significant reduction in message volumes
• Automated basic query handling
• Retention of all chat history
• Redirection of comprehensive queries
• Chat history review
• Invoice payment

Who is Converso.io for?

• Customer Support Agents
• Customer service representatives
• Helpdesk Teams
• Sales teams
• Sales Agents
• Insurance agents
• Helpdesk Builders
• Businesses
• Lead Generation Agents
• Insurance professionals

How to use Converso.io?

To use Converso.io effectively, follow these steps:

1. Build an AI Agent:

   • Create an Assistant on OpenAI or build an agent on Voiceflow.

2. Create Your Helpdesk:

   • Connect to Converso, deploy your AI Agent across multiple communication channels, define groups, invite agents, and import contacts.

3. Chat with Your Customers:

   • Start answering customers' queries 24/7 and scale your support when needed.

4. Power Your Helpdesk with AI:

   • Build your own AI Agent, provide access to customers over multiple channels, and integrate it with your support team.

5. Reach Customers Wherever They Are:

   • Deploy your AI Agent on customers' preferred channels like WhatsApp, Webchat, SMS, and more.

6. Integrate Omnichannel AI Agent with Livechat Agents:

   • Use WhatsApp Business API, add a widget to webchat, or connect over SMS.

7. Boost Lead Generation:

   • Respond instantly to prospects' questions to increase the close rate.

8. Collaborate as a Team:

   • Manage customer conversations on multiple channels, work as a team in a shared inbox, and transfer chats efficiently.

9. Automate Workflows:

   • Utilize Voiceflow to automate communication and back-office processes, saving time and increasing efficiency.

10. Personalize Communications:

    • Use the latest customer data for personalized messaging to enhance customer experience.

11. Benefits of an Intelligent Helpdesk:

    • Provide 24/7 support, enable human agents to focus on more strategic tasks, and analyze conversations for proactive issue resolution.

These steps outline how to effectively utilize Converso.io to streamline customer support operations and enhance customer satisfaction.