Collab
3.91
0
Collab provides innovative contact center software with AI integration, flexible deployments, and global partner support.
Collab Reviews
3.91
Based on 11 reviews
How would you rate Collab?
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Fatima Al-Mansoori
January 16, 2025
What do you like most about using Collab?
The AI integration has really elevated our customer engagement strategies.
What do you dislike most about using Collab?
I wish there were more customization options for the user interface.
What problems does Collab help you solve, and how does this benefit you?
It helps us manage customer data more effectively, which allows for personalized service.
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Thomas Schmidt
January 10, 2025
What do you like most about using Collab?
The off-the-shelf integrations with leading applications make it easy to set up and start using.
What do you dislike most about using Collab?
The learning curve for new users can be steep, and training resources are limited.
What problems does Collab help you solve, and how does this benefit you?
Collab helps centralize our customer communications, leading to better response times and improved customer satisfaction.
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Anjali Rao
January 9, 2025
What do you like most about using Collab?
The AI capabilities are quite advanced and help in automating repetitive tasks.
What do you dislike most about using Collab?
I find the technical support to be lacking; response times can be quite slow.
What problems does Collab help you solve, and how does this benefit you?
It assists in managing high volumes of customer inquiries, but the slow support can be frustrating when issues arise.
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Ravi Kumar
January 4, 2025
What do you like most about using Collab?
The AI integration is impressive and enhances our team's ability to handle customer inquiries efficiently.
What do you dislike most about using Collab?
Sometimes, the AI can misunderstand customer queries, leading to incorrect responses.
What problems does Collab help you solve, and how does this benefit you?
It reduces wait times for customers, which improves satisfaction, but we need to monitor AI responses closely.
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Hassan El-Sayed
December 30, 2024
What do you like most about using Collab?
The software is quite robust and integrates well with our existing systems.
What do you dislike most about using Collab?
Training materials could be improved; they're not very comprehensive.
What problems does Collab help you solve, and how does this benefit you?
It helps in managing customer support queries more efficiently, which ultimately boosts productivity.
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Santiago Gonzalez
December 30, 2024
What do you like most about using Collab?
I appreciate the flexibility of deployment options, especially the ability to choose between cloud-based and on-premises solutions.
What do you dislike most about using Collab?
The user interface feels outdated and not as intuitive as other tools I've used. It could definitely benefit from a redesign.
What problems does Collab help you solve, and how does this benefit you?
Collab helps streamline our customer service processes, but the lack of modern features limits its overall effectiveness.
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Mariana Fernandez
December 23, 2024
What do you like most about using Collab?
I love the annual CollabXperience event. It's a great opportunity to network and learn from other professionals.
What do you dislike most about using Collab?
The pricing could be more competitive compared to similar software on the market.
What problems does Collab help you solve, and how does this benefit you?
It significantly enhances our team's collaboration and efficiency in managing customer interactions.
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Liam O'Connor
December 5, 2024
What do you like most about using Collab?
The system's flexibility allows us to scale operations easily as our business grows.
What do you dislike most about using Collab?
Some features feel over-engineered and could be simplified for better usability.
What problems does Collab help you solve, and how does this benefit you?
It effectively streamlines our customer service workflow, significantly improving our KPIs.
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Jin Chen
December 3, 2024
What do you like most about using Collab?
The advanced analytics features provide valuable insights into customer behavior.
What do you dislike most about using Collab?
The initial setup process was quite complex and time-consuming.
What problems does Collab help you solve, and how does this benefit you?
It allows us to identify trends in customer interactions, which helps in refining our strategies.
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Akira Tanaka
November 30, 2024
What do you like most about using Collab?
I like their global partner support, which helps in customizing solutions according to our local needs.
What do you dislike most about using Collab?
The integration with some of our existing business applications was not as seamless as expected.
What problems does Collab help you solve, and how does this benefit you?
It aids in improving customer interactions, but the setup process can be cumbersome.
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Isabella Martinez
November 27, 2024
What do you like most about using Collab?
I love the partner-centric model; it has ensured that our unique needs are always met.
What do you dislike most about using Collab?
Occasionally, the system can be slow during peak times.
What problems does Collab help you solve, and how does this benefit you?
It helps to enhance our customer satisfaction scores through quicker resolutions.
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