Collab
3.91
0
Collab provides innovative contact center software with AI integration, flexible deployments, and global partner support.
What is Collab?
Collab is a contact center software company founded in 2003 with a focus on innovation in enterprise-grade contact centers. The company offers advanced contact center ecosystem solutions that aim to improve customer experiences by combining AI and human interactions effectively. Collab provides flexible deployment options, allowing for cloud-based or on-premises solutions. They follow a partner-centric model, working with partners worldwide to tailor solutions to local market needs. Collab has gained recognition from Gartner as a visionary in the industry and offers off-the-shelf integrations with leading business applications. They also host an annual event called CollabXperience, which is an exclusive gathering for partners and selected clients to share insights and experiences. If you are interested in working at Collab, they encourage talented individuals to join their team by checking their LinkedIn and Careers page for current vacancies.
Who created Collab?
Collab was founded by a team with extensive experience in the contact center business and a clear strategy of disruptive innovation in enterprise-grade contact centers. The company was established in 2003 and is led by Pedro Quintas, the founder of Collab. With a focus on innovation, Collab anticipated a technological revolution in the contact center industry and has since gained customers and partners worldwide in key sectors such as Telecommunications, Banking, Healthcare, and Government.
What is Collab used for?
- Enhanced customer experiences through omnichannel solutions, AI, CRM integration, and data-driven insights
- Improving customer satisfaction and employee engagement by providing consistent and personalized interactions across various channels
- Digital transformation of contact centers for organizations of all sizes
- Delivering next-generation experiences with the right balance of AI and Human Interactions
- Flexibility in deployment options with Contact Center and Unified solutions available on Cloud and On-Premises
- Partner-centric model allowing worldwide partners to tailor solutions to local market needs
- Empowering businesses to achieve digital transformation by optimizing interactions and automation
- Enhanced, consistent, and personalized customer experiences across multiple channels
- Utilizing advanced tools for optimizing customer interaction and elevating productivity
- Providing cutting-edge contact center and unified communications for versatile connectivity options
Who is Collab for?
- Contact Center Managers
- Customer Experience Specialists
- Telecommunications professionals
- Banking professionals
- Healthcare professionals
- Government professionals
- Telecommunications
- Banking
- Healthcare
- Government
- Contact Center Agents
- Customer service representatives
How to use Collab?
Collab provides a platform for digital transformation, focusing on contact centers. Here is a step-by-step guide on how to use Collab effectively:
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Enhanced Experiences: Start by utilizing Collab's omnichannel solution, AI capabilities, CRM integration, and data-driven insights to offer seamless and personalized interactions across various channels.
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Value Proposition: Understand Collab's value proposition, which includes advanced contact center ecosystems, flexible deployment options in the cloud or on-premises, and a partner-centric model for tailored solutions.
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FAQ Section: Explore the Frequently Asked Questions (FAQ) to learn more about Collab. Find information on becoming a partner, requesting a product demo, understanding the different products like OneContact and Nubitalk, and opportunities to work at Collab.
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Engagement Channels: Connect with Collab through various engagement channels. Follow them on social media platforms such as Facebook, Twitter, LinkedIn, and YouTube to stay updated on their latest developments.
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CollabXperience: Learn about the annual CollabXperience event, designed for partners and selected clients to share experiences, provide insights, and network within the Collab ecosystem.
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Contact and Locations: For further assistance, visit Collab's headquarters in Lisbon, Portugal, and explore their contact details for inquiries or support.
By following these steps, users can harness Collab's capabilities to enhance customer engagement, optimize productivity, and drive digital transformation effectively.
Pros
- Empowered teams
- Personalized interactions across any channel
- Omnichannel solution for seamless experiences
- Data-driven insights for business growth
- Process automation with intelligent technology
- Enhanced customer experiences
- Omnichannel solution
- AI Integration
- CRM integration
- Data-Driven Insights
Cons
- No specific cons or missing features were mentioned in the provided documents.
- No specific cons or missing features of using Collab were found in the provided documents.
- No specific cons or disadvantages of using Collab were mentioned in the provided documents.
- There is no specific list of cons provided in the uploaded documents.
Collab FAQs
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How can I become a Partner?
- Collab provides access to the tools and resources required to help you achieve business results, fuel innovation and train your team. To know more about our partners program and enroll, visit this page.
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How can I see a Demo of your Product?
- We’d love to walk you through how our solutions can help you reach your goals. Get in touch with us to schedule a demonstration right away.
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Where is your Office located?
- Our HQ are in Lisbon, Portugal. Check out the contacts and locations here.
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What is the difference between OneContact and Nubitalk?
- Our ecosystem of products has the brand name OneContact for each product: OneContact CC, OneContact PBX, and so on. Nubitalk is the name of our cloud and you can get to know it better here.
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How can I work at Collab?
- Unleash your talent and join a software house that is redefining Customer Experience around the world! Consult our LinkedIn and Careers page to know about current vacancies and send us your CV.
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Do You have a Youtube Channel or Facebook?
- We certainly do! Follow us to stay tuned about our updates. You can find us on Facebook, Twitter, LinkedIn, and YouTube.
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What is CollabXperience?
- CollabXperience is an annual two-day event, exclusive for partners and selected clients. It’s filled with conferences and activities to encourage contributions, connect perspectives, share experiences and provide insights. Find out about the latest edition highlights in this video.
Get started with Collab
Collab reviews
Santiago Gonzalez
December 30, 2024
What do you like most about using Collab?
I appreciate the flexibility of deployment options, especially the ability to choose between cloud-based and on-premises solutions.
What do you dislike most about using Collab?
The user interface feels outdated and not as intuitive as other tools I've used. It could definitely benefit from a redesign.
What problems does Collab help you solve, and how does this benefit you?
Collab helps streamline our customer service processes, but the lack of modern features limits its overall effectiveness.
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Akira Tanaka
November 30, 2024
What do you like most about using Collab?
I like their global partner support, which helps in customizing solutions according to our local needs.
What do you dislike most about using Collab?
The integration with some of our existing business applications was not as seamless as expected.
What problems does Collab help you solve, and how does this benefit you?
It aids in improving customer interactions, but the setup process can be cumbersome.
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Ravi Kumar
January 4, 2025
What do you like most about using Collab?
The AI integration is impressive and enhances our team's ability to handle customer inquiries efficiently.
What do you dislike most about using Collab?
Sometimes, the AI can misunderstand customer queries, leading to incorrect responses.
What problems does Collab help you solve, and how does this benefit you?
It reduces wait times for customers, which improves satisfaction, but we need to monitor AI responses closely.
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