Chatpuma
3.64
0
ChatPuma builds AI chatbots without coding, enhancing customer support with 24/7 service, analytics, and data security.
Chatpuma Reviews
3.64
Based on 11 reviews
How would you rate Chatpuma?
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Anaya Patel
January 16, 2025
What do you like most about using Chatpuma?
The 24/7 support feature is definitely a plus, as it allows customers to get assistance any time of day. It gives us an edge in customer service.
What do you dislike most about using Chatpuma?
Unfortunately, the analytics tools are not very robust. They provide basic stats, but I need more in-depth insights to fine-tune our customer interactions.
What problems does Chatpuma help you solve, and how does this benefit you?
ChatPuma does help reduce response times during busy hours, which has been helpful. However, the limitations in data analysis mean we’re missing out on potential improvements.
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Fatima Al-Mansoori
December 31, 2024
What do you like most about using Chatpuma?
The ability to customize the chatbot's personality and responses is fantastic. It feels like a real extension of our brand in customer interactions.
What do you dislike most about using Chatpuma?
Sometimes the bot's understanding of context is lacking, which can lead to irrelevant responses.
What problems does Chatpuma help you solve, and how does this benefit you?
It streamlines our customer service process, allowing us to respond faster and more efficiently, which is crucial in today's fast-paced market.
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Nia Choudhury
December 29, 2024
What do you like most about using Chatpuma?
I love the customization options available! I can match the bot's tone to our brand, making it feel more personal.
What do you dislike most about using Chatpuma?
The only downside is that it can feel a bit overwhelming for a first-time user due to the number of features.
What problems does Chatpuma help you solve, and how does this benefit you?
ChatPuma allows us to engage with customers around the clock, which has led to increased sales and customer satisfaction.
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Jasper Lindgren
December 28, 2024
What do you like most about using Chatpuma?
I appreciate the no-code aspect of ChatPuma, which allows me to create chatbots without needing any programming knowledge. The platform is fairly intuitive, which is great for someone like me who is not tech-savvy.
What do you dislike most about using Chatpuma?
However, I've found that the customization options are somewhat limited. It doesn't allow for as much flexibility as I would like, especially in terms of integrating with other tools I use.
What problems does Chatpuma help you solve, and how does this benefit you?
ChatPuma helps me automate customer inquiries, ensuring that clients receive quick responses even when I'm not available. This has improved our customer satisfaction, but the lack of deep customization is a drawback.
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Elena Rodriguez
December 25, 2024
What do you like most about using Chatpuma?
The concept of a no-code chatbot is appealing, and it has potential for businesses new to automation.
What do you dislike most about using Chatpuma?
However, I've faced numerous bugs that hinder performance, which is not ideal for a customer service tool.
What problems does Chatpuma help you solve, and how does this benefit you?
It helps in answering frequently asked questions, which is useful, but the reliability is a major concern for us.
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Chidi Okafor
December 23, 2024
What do you like most about using Chatpuma?
I like that I can create a bot without coding - that’s a major advantage for non-tech users.
What do you dislike most about using Chatpuma?
However, I find the platform quite buggy, and the customer service hasn’t been very responsive when I've had issues.
What problems does Chatpuma help you solve, and how does this benefit you?
While it helps in providing basic support, the frequent glitches mean I often have to step in to handle customer inquiries manually.
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Thiago Silva
December 8, 2024
What do you like most about using Chatpuma?
The analytics dashboard is very helpful for tracking user engagement and understanding customer needs.
What do you dislike most about using Chatpuma?
The only issue I've encountered is occasional downtime, which can be frustrating when I need immediate support for clients.
What problems does Chatpuma help you solve, and how does this benefit you?
ChatPuma has allowed us to maintain a high level of customer service without a large team, which also cuts costs significantly.
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Hassan Khan
December 4, 2024
What do you like most about using Chatpuma?
The ease of setup is a huge plus for me. I was able to integrate it with our website quickly.
What do you dislike most about using Chatpuma?
The bot sometimes struggles with understanding certain dialects or phrases, which can be limiting.
What problems does Chatpuma help you solve, and how does this benefit you?
It significantly reduces response times and allows us to manage customer inquiries during peak hours effectively.
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Yuki Tanaka
November 29, 2024
What do you like most about using Chatpuma?
ChatPuma's ability to personalize interactions is impressive. The chatbot can pull information from our website to provide tailored responses, enhancing user experience.
What do you dislike most about using Chatpuma?
The only downside is that sometimes the bot struggles with complex queries, leading to a few customer frustrations.
What problems does Chatpuma help you solve, and how does this benefit you?
It significantly reduces the workload on our support team, allowing them to focus on more complicated issues while the bot handles FAQs.
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Santiago Guerrero
November 26, 2024
What do you like most about using Chatpuma?
I appreciate the idea of having a no-code solution for chatbots; it makes things accessible for many businesses.
What do you dislike most about using Chatpuma?
However, I've experienced some limitations in terms of the bot's ability to handle complex customer scenarios.
What problems does Chatpuma help you solve, and how does this benefit you?
It helps reduce the time we spend on simple inquiries, but I often find myself needing to intervene for more detailed questions.
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Liam O'Connor
November 20, 2024
What do you like most about using Chatpuma?
I love how straightforward it is to set up and use. The interface is clean, and I was able to get my first chatbot running in under an hour.
What do you dislike most about using Chatpuma?
If I had to pick something, it would be that the free plan is quite limited. However, the pricing for the paid plans is reasonable.
What problems does Chatpuma help you solve, and how does this benefit you?
ChatPuma has allowed us to handle inquiries that would have taken our team hours. This efficiency translates into happy customers and more time for strategic tasks.
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