Chatpuma
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ChatPuma builds AI chatbots without coding, enhancing customer support with 24/7 service, analytics, and data security.
What is Chatpuma?
ChatPuma is an AI-powered, no-code chatbot builder platform designed to improve customer service and support by automating and personalizing interactions based on existing data from a business's website. It offers features like 24/7 support, response time reduction, data analytics, and data security. ChatPuma allows for easy customization to align with a company's brand identity and messaging style, providing personalized and context-aware responses without requiring coding skills. It can significantly reduce response times during peak periods and offers a free plan with basic capabilities alongside paid plans starting from $19/month for 2000 messages.
Who created Chatpuma?
Chatpuma was created by ChatPuma, Inc. The platform was launched on December 13, 2023. It is a no-code chatbot builder designed to enhance customer service by automating interactions based on existing website data. The company offers free and paid plans with features like data security, personalized interactions, quick deployment, and support for over 100 languages. Chatpuma requires no coding skills and is known for its user-friendly interface and scalability during peak periods.
What is Chatpuma used for?
- Reducing operational costs
- 24/7 Customer Support
- Automating repetitive queries
- Reducing response time
- Providing data analytics
- Preserving data security
- Quick deployment
- Personalizing customer interactions
- Boosting engagement
- Improving operational efficiency
Who is Chatpuma for?
- Customer Support Representatives
- Marketing professionals
- Sales Representatives
- Business owners
- Entrepreneurs
- Small Business Owners
- Customer Success Managers
- E-commerce professionals
- Customer Experience Managers
- Digital marketers
- Website administrators
How to use Chatpuma?
To use ChatPuma, follow these steps:
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Creation of Chatbot:
- Provide a link to your website to extract relevant content for training your chatbot.
- Select and train your chatbot with the best data extracted from your website.
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Customization:
- Customize the chatbot to align with your specific business needs and brand identity.
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Deployment:
- Choose to embed the chatbot using an iframe on a specific page or add a chat bubble to your website.
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Training Data:
- Train the chatbot with data from your website, extracted from various sources like web pages, documents, and files.
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Data Storage:
- ChatPuma stores only the trained model in a secure cloud storage, ensuring data security and privacy.
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Pricing:
- ChatPuma offers a free plan with limited message volume and various paid plans starting from $19/month for 2000 messages.
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Getting Started:
- Create an account, access "My Chatbots" to create your first chatbot, and deploy it on your website.
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Features:
- Enjoy features like AI-powered automation, 24/7 customer support, reduced response times, data analytics, and more.
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Language Support:
- ChatPuma supports 100+ languages, allowing conversations in multiple languages.
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Sharing and Support:
- Share the chatbot URL with others and benefit from 24/7 automated customer support.
ChatPuma simplifies the process of creating and deploying chatbots, offering customization options, data security, analytics, and efficient customer support. It is suitable for businesses looking to automate responses, personalize interactions, and improve user engagement.
Pros
- No-code platform
- Quick deployment of chatbots
- 24/7 customer support
- Improves response times
- Data analytics capabilities
- Integration with popular platforms
- Uses own website data for training
- Guaranteed data security
- Free and paid plans
- Helps reduce manual work
- Automates repetitive inquiries
- Brand identity customization
- Runs during peak periods
- Can boost engagement
Cons
- Not multi-platform
- No advanced customization
- No API integration
- Limited free plan
- Requires website data
- No CRM integration
- No self-hosted option
- Limited analytics
- Data privacy concerns
- Language support unclear
Chatpuma Pricing and plans
Paid plans start at $19/month and include:
- 2,000 messages/month
- 2 chatbots
- Train on multiple sources
- Embed on your website
- Brand customizations
- Unlimited retrainings
Chatpuma FAQs
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Is ChatPuma user-friendly?
- ChatPuma is very user-friendly. You can create and deploy chatbots easily and quickly, without requiring any coding skills.
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How does ChatPuma help in reducing repetitive inquiries?
- ChatPuma assists in reducing repetitive inquiries by automating responses to commonly asked questions through AI-powered chatbots that use data from the business' website to provide relevant responses.
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Can I customize my AI chatbot to reflect my company's brand identity using ChatPuma?
- Yes, ChatPuma allows for easy customization of the AI chatbot to align with a company's brand identity and messaging style, providing personalized and context-aware responses.
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Does ChatPuma offer 24/7 customer support?
- Yes, one of the key features of ChatPuma is its 24/7 availability, providing consistent customer support regardless of the time or day.
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Can the response times be reduced during peak periods with the help of ChatPuma?
- Yes, ChatPuma can significantly reduce response times during peak periods due to its 24/7 availability and ability to handle numerous customer interactions simultaneously.
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Does ChatPuma provide data analytics based on customer interactions?
- Yes, ChatPuma facilitates data analytics, offering businesses valuable insights from their customer interactions.
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Can ChatPuma be used with Wordpress, OpenCart, Wix, and Shopify?
- Yes, ChatPuma is compatible with popular technologies such as Wordpress, OpenCart, Wix, Shopify, and many others.
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Where does ChatPuma get the data for training the chatbot?
- ChatPuma obtains the data for training the chatbot directly from the business's website, ensuring relevancy and accuracy of the information used.
Get started with Chatpuma
Chatpuma reviews
Jasper Lindgren
December 28, 2024
What do you like most about using Chatpuma?
I appreciate the no-code aspect of ChatPuma, which allows me to create chatbots without needing any programming knowledge. The platform is fairly intuitive, which is great for someone like me who is not tech-savvy.
What do you dislike most about using Chatpuma?
However, I've found that the customization options are somewhat limited. It doesn't allow for as much flexibility as I would like, especially in terms of integrating with other tools I use.
What problems does Chatpuma help you solve, and how does this benefit you?
ChatPuma helps me automate customer inquiries, ensuring that clients receive quick responses even when I'm not available. This has improved our customer satisfaction, but the lack of deep customization is a drawback.
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Anaya Patel
January 16, 2025
What do you like most about using Chatpuma?
The 24/7 support feature is definitely a plus, as it allows customers to get assistance any time of day. It gives us an edge in customer service.
What do you dislike most about using Chatpuma?
Unfortunately, the analytics tools are not very robust. They provide basic stats, but I need more in-depth insights to fine-tune our customer interactions.
What problems does Chatpuma help you solve, and how does this benefit you?
ChatPuma does help reduce response times during busy hours, which has been helpful. However, the limitations in data analysis mean we’re missing out on potential improvements.
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Yuki Tanaka
November 29, 2024
What do you like most about using Chatpuma?
ChatPuma's ability to personalize interactions is impressive. The chatbot can pull information from our website to provide tailored responses, enhancing user experience.
What do you dislike most about using Chatpuma?
The only downside is that sometimes the bot struggles with complex queries, leading to a few customer frustrations.
What problems does Chatpuma help you solve, and how does this benefit you?
It significantly reduces the workload on our support team, allowing them to focus on more complicated issues while the bot handles FAQs.
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