Capacity
4.79
0
Capacity is an AI support platform that automates tasks, integrates tools, and enhances customer support.
Capacity Reviews
4.79
Based on 33 reviews
How would you rate Capacity?
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Isabella Ferrari
March 8, 2025
What do you like most about using Capacity?
The Customer Support team is very responsive and helpful, which makes a big difference when troubleshooting issues.
What do you dislike most about using Capacity?
I wish the reporting features were a bit more robust; it can be hard to get the data insights we need at times.
What problems does Capacity help you solve, and how does this benefit you?
Capacity helps streamline our workflow, which improves our team's efficiency and reduces the time spent on repetitive tasks.
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Liam O'Sullivan
March 7, 2025
What do you like most about using Capacity?
The platform is incredibly user-friendly, making it easy for our team to adopt without extensive training.
What do you dislike most about using Capacity?
Occasionally, the AI can misunderstand some queries, but it’s improving with updates.
What problems does Capacity help you solve, and how does this benefit you?
Capacity allows us to handle more customer queries efficiently, leading to better customer retention and satisfaction.
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Eun-ji Kim
March 3, 2025
What do you like most about using Capacity?
The ability to engage customers through multiple channels, including SMS and Livechat, has significantly enhanced our communication strategy.
What do you dislike most about using Capacity?
The setup process for integrations can take a while, but once it's done, it’s smooth sailing.
What problems does Capacity help you solve, and how does this benefit you?
Capacity reduces the workload on our support team, allowing them to prioritize more complex issues while the system handles the routine queries.
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Greta Schmidt
March 2, 2025
What do you like most about using Capacity?
The self-service options for customers have been a huge hit. It reduces the number of trivial queries that agents have to handle.
What do you dislike most about using Capacity?
Sometimes the AI can be a bit slow to learn from interactions, but it’s improving over time.
What problems does Capacity help you solve, and how does this benefit you?
Capacity has transformed our support operations, allowing for faster and more efficient customer interactions.
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Rajesh Kumar
February 28, 2025
What do you like most about using Capacity?
I love how easy it is to implement and integrate with other tools. The automation features save us a lot of time.
What do you dislike most about using Capacity?
The interface can feel a bit cluttered at times, but navigating through it becomes easier with practice.
What problems does Capacity help you solve, and how does this benefit you?
Capacity helps us manage high volumes of customer queries without sacrificing quality. This has improved our response metrics and team morale.
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Zara Nassir
February 26, 2025
What do you like most about using Capacity?
The automation of workflows is a game changer! It allows us to focus on complex queries while the system handles the repetitive ones.
What do you dislike most about using Capacity?
Sometimes the AI doesn't fully understand nuanced questions, but this is a common issue with AI platforms.
What problems does Capacity help you solve, and how does this benefit you?
It streamlines our support process, allowing us to respond to customer inquiries much faster, which has greatly improved our customer satisfaction scores.
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Nadia Khalid
February 24, 2025
What do you like most about using Capacity?
The automation features are extremely effective in handling repetitive queries, which allows our team to focus on more challenging tasks.
What do you dislike most about using Capacity?
Sometimes the interface feels cluttered, but it becomes manageable once you familiarize yourself with it.
What problems does Capacity help you solve, and how does this benefit you?
Capacity has streamlined our customer support process, significantly reducing response times and increasing customer satisfaction.
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Fiona O'Reilly
February 24, 2025
What do you like most about using Capacity?
The ability to customize workflows is fantastic! It allows our support team to adapt to any situation seamlessly.
What do you dislike most about using Capacity?
The learning curve can be steep for new users, but the extensive documentation helps a lot.
What problems does Capacity help you solve, and how does this benefit you?
Capacity significantly reduces the workload on our agents, enabling them to focus on more complex issues, which improves overall service quality.
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SofÃa GarcÃa
February 22, 2025
What do you like most about using Capacity?
The Chatbot feature is fantastic! It handles a lot of customer inquiries automatically, which reduces the workload on our agents significantly.
What do you dislike most about using Capacity?
Sometimes the responses from the Chatbot can be too generic, but this is a minor issue compared to the overall efficiency it brings.
What problems does Capacity help you solve, and how does this benefit you?
With Capacity, we can manage customer inquiries 24/7, which enhances our service delivery. This availability has led to a noticeable increase in customer satisfaction ratings.
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Katarina Novak
February 20, 2025
What do you like most about using Capacity?
The Helpdesk capabilities are very user-friendly. They allow our agents to manage inquiries without feeling overwhelmed.
What do you dislike most about using Capacity?
The dashboard can be slightly overwhelming at first, but it becomes intuitive with use.
What problems does Capacity help you solve, and how does this benefit you?
Capacity helps us maintain a high level of customer support by automating simple queries and allowing our agents to focus on higher-value interactions.
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Luca Bianchi
February 20, 2025
What do you like most about using Capacity?
The integration with SMS and Livechat has transformed how we engage with customers. It feels more personal and immediate.
What do you dislike most about using Capacity?
At times, the system can be a bit slow to load, especially when dealing with larger volumes of data.
What problems does Capacity help you solve, and how does this benefit you?
By automating routine inquiries, Capacity allows our team to focus on more critical tasks, ultimately improving our service delivery and client satisfaction.
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Hiroto Tanaka
February 20, 2025
What do you like most about using Capacity?
The ability to create custom workflows has streamlined our support process significantly. It’s great to see how much faster our team resolves issues now.
What do you dislike most about using Capacity?
The initial learning curve for the team was a bit steep, but after a few training sessions, everyone adapted well.
What problems does Capacity help you solve, and how does this benefit you?
Capacity addresses the issue of slow response times in customer support. By automating FAQs, we can direct more complex queries to our agents, improving efficiency and customer experience.
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Chloe Moreau
February 17, 2025
What do you like most about using Capacity?
The integration with different platforms is seamless, which helps unify our support efforts.
What do you dislike most about using Capacity?
The onboarding process could be smoother, but once you get the hang of it, it’s a powerful tool.
What problems does Capacity help you solve, and how does this benefit you?
Capacity has allowed us to enhance our customer support and streamline processes, which has resulted in a noticeable decrease in response times.
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Aleksei Petrov
February 15, 2025
What do you like most about using Capacity?
The Knowledge Base feature is well-organized and comprehensive, making it easy for our support staff to find the information they need quickly.
What do you dislike most about using Capacity?
Sometimes the response times can lag during peak hours, which can frustrate both staff and customers.
What problems does Capacity help you solve, and how does this benefit you?
Capacity helps us resolve customer inquiries much faster, reducing the backlog and allowing our team to focus on providing quality support.
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Mateo Rodriguez
February 13, 2025
What do you like most about using Capacity?
The overall efficiency it brings to our customer support process is amazing. The automations really help reduce response times.
What do you dislike most about using Capacity?
There are minor bugs from time to time, but they are usually resolved quickly.
What problems does Capacity help you solve, and how does this benefit you?
It has significantly cut down on our response times for customer inquiries, allowing us to provide better service overall.
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Marta Kowalska
February 10, 2025
What do you like most about using Capacity?
The integration with various tools is seamless, which enhances our operational efficiency.
What do you dislike most about using Capacity?
The reporting features could be improved to provide more actionable insights.
What problems does Capacity help you solve, and how does this benefit you?
Capacity has improved our response times significantly, which is crucial for maintaining high customer satisfaction.
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Amina Ali
February 10, 2025
What do you like most about using Capacity?
I appreciate the comprehensive Knowledge Base feature. It’s a great tool for preparing our agents with the necessary information before they interact with customers.
What do you dislike most about using Capacity?
The reporting features could use some enhancements. It’s sometimes difficult to gather specific data insights quickly.
What problems does Capacity help you solve, and how does this benefit you?
Capacity helps us manage customer inquiries efficiently, which has resulted in quicker resolution times and happier customers. This has positively impacted our overall productivity.
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Avery Nguyen
February 9, 2025
What do you like most about using Capacity?
The automated workflows save us so much time and allow us to focus on more creative tasks.
What do you dislike most about using Capacity?
Some features can be overwhelming at first, but with time, it becomes easier to navigate.
What problems does Capacity help you solve, and how does this benefit you?
Capacity has greatly improved our response times and overall customer satisfaction by effectively managing repetitive inquiries.
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Santiago Morales
February 6, 2025
What do you like most about using Capacity?
The platform’s ability to integrate multiple channels is impressive. It has truly transformed our customer engagement strategy.
What do you dislike most about using Capacity?
There are occasional bugs, but the support team is quick to address them.
What problems does Capacity help you solve, and how does this benefit you?
Capacity helps streamline our support processes, allowing us to serve our customers more efficiently and effectively.
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Nikolai Ilyin
February 6, 2025
What do you like most about using Capacity?
The comprehensive automation features make it stand out from other tools we've tried. It truly saves us time.
What do you dislike most about using Capacity?
There are times when the interface feels a bit clunky, but it's largely a minor issue.
What problems does Capacity help you solve, and how does this benefit you?
Capacity improves our overall efficiency by automating repetitive tasks, which allows our support team to focus on more complex issues.
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Mikhail Vasiliev
January 31, 2025
What do you like most about using Capacity?
The integration capabilities with our existing systems have been incredibly beneficial. It feels like a natural extension of our support.
What do you dislike most about using Capacity?
At times, the system can be slow to retrieve information when under heavy load.
What problems does Capacity help you solve, and how does this benefit you?
Capacity helps us manage customer inquiries more effectively, leading to quicker resolutions and improved customer satisfaction.
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Hannah Schneider
January 29, 2025
What do you like most about using Capacity?
The self-service features are fantastic! They empower our customers to resolve issues independently.
What do you dislike most about using Capacity?
The initial learning process can be overwhelming, but the end results are worth it.
What problems does Capacity help you solve, and how does this benefit you?
By reducing the number of routine inquiries, Capacity has freed up our agents to focus on more complex customer needs, improving overall service quality.
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Elias Khan
January 27, 2025
What do you like most about using Capacity?
I love the flexibility it offers in terms of automation. It allows us to tailor solutions to our business needs.
What do you dislike most about using Capacity?
There are occasional updates that can temporarily disrupt service, but they are generally resolved quickly.
What problems does Capacity help you solve, and how does this benefit you?
Capacity helps us manage support tickets more effectively, which has resulted in faster resolutions and improved customer satisfaction.
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Thiago Silva
January 27, 2025
What do you like most about using Capacity?
The automation capabilities are top-notch. They allow us to improve our response times significantly.
What do you dislike most about using Capacity?
There are occasional glitches, but nothing that disrupts the overall experience too much.
What problems does Capacity help you solve, and how does this benefit you?
It helps us manage high volumes of customer inquiries more effectively, which in turn boosts our customer satisfaction ratings.
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Jasmine Bennett
January 25, 2025
What do you like most about using Capacity?
The platform's ability to automate workflows has been a tremendous time saver for our support team.
What do you dislike most about using Capacity?
The initial setup can be a bit complex, but the benefits far outweigh this drawback.
What problems does Capacity help you solve, and how does this benefit you?
Capacity helps us handle a large volume of customer inquiries efficiently, which has improved our overall operational efficiency.
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Ines Khalil
January 21, 2025
What do you like most about using Capacity?
The self-service options are excellent and empower customers to find answers on their own.
What do you dislike most about using Capacity?
The initial setup was a bit complex, but the benefits have been worth the effort.
What problems does Capacity help you solve, and how does this benefit you?
Capacity helps us manage customer inquiries more effectively and enhances overall customer satisfaction by providing timely responses.
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Finn Hansen
January 19, 2025
What do you like most about using Capacity?
The flexibility in automating different types of workflows is impressive. It adapts well to our team's needs.
What do you dislike most about using Capacity?
The learning curve can be a bit steep, especially for new team members.
What problems does Capacity help you solve, and how does this benefit you?
By automating routine inquiries, Capacity allows our team to focus on higher-value tasks, ultimately improving productivity.
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Omar Sadiq
January 19, 2025
What do you like most about using Capacity?
The ability to integrate with multiple tools makes it a versatile option for support automation.
What do you dislike most about using Capacity?
The initial setup process can be lengthy, but it's worth it for the benefits it provides.
What problems does Capacity help you solve, and how does this benefit you?
Capacity helps us tackle high volumes of inquiries efficiently, which has improved our overall customer service capabilities.
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Amir Hosseini
January 18, 2025
What do you like most about using Capacity?
The integration with our existing tech stack is seamless. I love how the Knowledge Base feature empowers our agents to find information quickly, which speeds up response times.
What do you dislike most about using Capacity?
Initially, setting up the workflows took some time to customize according to our specific needs, but the support team was very helpful throughout the process.
What problems does Capacity help you solve, and how does this benefit you?
Capacity has eliminated the redundancy in our customer support tasks. By automating repetitive inquiries, our team can focus on more complex customer issues, thus improving overall customer satisfaction.
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Nia Mwangi
January 17, 2025
What do you like most about using Capacity?
The AI-driven suggestions for responses are excellent. They help our agents craft replies faster and more effectively.
What do you dislike most about using Capacity?
There are moments when the AI misinterprets the context of a question, leading to irrelevant suggestions.
What problems does Capacity help you solve, and how does this benefit you?
Capacity significantly reduces our response times, which is crucial for maintaining customer satisfaction in our fast-paced environment.
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Oleg Sokolov
January 16, 2025
What do you like most about using Capacity?
The automation capabilities are exceptional. They save us a lot of time and resources.
What do you dislike most about using Capacity?
Sometimes the AI doesn’t pick up on context well, but it's generally reliable.
What problems does Capacity help you solve, and how does this benefit you?
Capacity helps streamline our entire support process, allowing us to focus on complex issues and significantly enhancing our service quality.
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Yara Al-Mansour
January 14, 2025
What do you like most about using Capacity?
I appreciate the scalability of the platform. It grows with our business needs, which is essential for a growing company.
What do you dislike most about using Capacity?
The AI could improve its understanding of context in certain queries, but overall it performs well.
What problems does Capacity help you solve, and how does this benefit you?
Capacity helps us manage customer inquiries more effectively, allowing us to provide timely responses and keep customers happy.
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Rafael Lima
January 10, 2025
What do you like most about using Capacity?
The automation features are incredibly powerful and have significantly improved our support response times.
What do you dislike most about using Capacity?
The dashboard can feel a bit overwhelming at first, but it becomes easier to navigate with experience.
What problems does Capacity help you solve, and how does this benefit you?
Capacity enables us to handle multiple customer inquiries simultaneously, which has greatly enhanced our service delivery.
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