Capacity

What is Capacity?

Capacity is an AI-powered support automation platform designed to streamline and improve customer support processes. It acts as a centralized hub that integrates with your existing tech stack, allowing for seamless communication and automation of support tasks. The platform offers key features such as a Knowledge Base and Articles feature to empower agents with necessary information, Chatbots and Helpdesk capabilities for self-service and human escalation options, Workflows and Automations to save time on repetitive tasks, and communication tools like SMS and Livechat to engage with customers instantly.

Who created Capacity?

Capacity was created by David Karandish. It is an AI-powered support automation platform launched on January 17, 2021. The platform streamlines customer support processes by integrating with existing tech stacks, providing features like Knowledge Base, Chatbots, Helpdesk capabilities, Workflows, and Automations for efficient and personalized support experiences.

What is Capacity used for?

• Automate support and business processes
• Reduce time spent searching for information
• Answer repetitive questions
• Complete tedious tasks
• Drive self-service initiatives
• Streamline and improve customer support processes
• Empower support agents with necessary knowledge
• Automate repetitive support tasks
• Save time and effort for support teams
• Facilitate communication with customers through SMS and Livechat
• Centralized hub for seamless communication and automation of support tasks
• Knowledge Base and Articles feature for fast information access and FAQ answering by agents
• Chatbots and Helpdesk capabilities for AI-powered self-service and human escalation
• Workflows and Automations to automate repetitive support tasks
• Communication with customers through SMS and Livechat for instant engagement
• Dev Platform and Apps for integration with existing applications and customized workflows
• Enhance support operations efficiency
• Tailored support experience for customers and agents
• To streamline and improve customer support processes
• Act as a centralized hub integrating with existing tech stack for seamless communication and automation of support tasks
• Enhance support operations through Knowledge Base and Articles feature for quick access to information and FAQs
• Offer Chatbots and Helpdesk capabilities for AI-powered self-service with human escalation option
• Provide Workflows and Automations to automate repetitive support tasks
• Include a Dev Platform and Apps for easy integration with existing applications and customization of workflows
• Improve efficiency, streamline processes, and provide a better support experience for customers and support agents
• Act as a centralized hub for seamless communication and automation of support tasks
• Integrate with existing tech stack for enhanced efficiency
• Provide Knowledge Base and Articles feature to empower support agents with necessary information
• Automate repetitive support tasks with Workflows and Automations
• Facilitate communication with customers through SMS and Livechat for instant reach and engagement
• Include Dev Platform and Apps for integration with existing applications and customizable workflows
• Ensure seamless integration into existing infrastructure for a tailored support experience
• Act as a centralized hub to integrate with existing tech stack
• Empower agents with knowledge base and articles feature
• Provide Chatbots and Helpdesk capabilities for AI-powered self-service
• Include a Dev Platform and Apps for integration and customization
• Improve efficiency and streamline processes in customer support
• Enable tailored support experience for customers and support agents

Who is Capacity for?

• Customer support
• IT Support
• Sales & Marketing

How to use Capacity?

To use the Capacity tool effectively, follow these comprehensive steps:

1. Understand the Platform: Capacity is an AI-powered support automation platform that integrates with your existing tech stack to streamline customer support processes. Familiarize yourself with its key features such as Knowledge Base, Chatbots, Helpdesk capabilities, Workflows, and Automations.

2. Knowledge Base Setup: Utilize the Knowledge Base and Articles feature to empower support agents with quick access to information and answers to frequently asked questions.

3. Automation Configuration: Configure Automations to leverage AI and RPA for completing tasks like routing emails efficiently. Customize trigger words for automating tasks like assigning, tagging, or replying to emails.

4. Team Security: As you add team members to the platform, ensure to set up permissions for data protection. Maintain security with pre-defined permission levels, frequent password updates, and secure WiFi connections.

5. Integration with Existing Systems: Integrate Capacity with your existing applications such as CRMs, Slack, and social media for seamless workflow. Evaluate the right integrations that provide employees with instant access to necessary information.

6. Continuous Improvement: Monitor analytics dashboards for insights on team performance and areas for enhancement. Strive for ongoing improvement by staying vigilant on security measures and leveraging automation for efficient shared inbox management.

By following these steps, you can effectively utilize Capacity to optimize your workload, streamline processes, and enhance the support experience for both customers and support agents.