The customization options are decent; I could match the chatbot's appearance to my brand's colors.
The chatbot often gives irrelevant answers to customer inquiries, which frustrates my users.
It tries to automate support, but it ended up creating more confusion rather than helping me save time.
The ability to customize the look of the chatbot is a plus for brand alignment.
The limitations of the free plan make it hard to explore its full capabilities.
It helps answer simple queries, but I still need a live agent for more complex issues.
I appreciate the insights dashboard; it helps me understand customer behavior.
The free plan is quite limited, especially with the message cap. It feels restrictive.
It’s great for basic FAQs, but more complex queries often fall through. I still need human support.
I find the training feature interesting; it learns from our website data.
However, the learning process takes time, and initial responses can be off-mark.
It has potential for automating responses, but the inconsistency means I still handle most queries.
The interface is user-friendly, making it easy to set up initially.
The AI struggles to understand context, leading to a lot of missed inquiries.
It doesn’t solve many problems effectively, which defeats the purpose of having a chatbot.