Boost Ai
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Boost.ai is an AI platform for automating customer service across chat and voice, with strong privacy protections.
What is Boost Ai?
Boost.ai is an end-to-end conversational AI platform tailored for enterprises to enhance customer self-service rates and boost satisfaction levels. It provides AI-powered chat and voice bot solutions for automation, incorporating large language models for precise intent matching and efficient customer query resolution. Boost.ai caters to various industries such as internal support, financial services, insurance, telecom, and public sector enterprises. The platform offers resources like case studies, webinars, guides, and an academy to assist users in understanding its functionalities and optimizing virtual agent success. Additionally, Boost.ai's voice call automation utilizes conversational AI to manage voice interactions with customers, improving efficiency and reducing the need for human agents. The platform prioritizes customer privacy by complying with GDPR, being ISO/IEC 27001 and 27701 certified, and ensuring secure handling of user information.
Who created Boost Ai?
Boost.ai was founded in 2016 by a group of Norwegian coders with a vision to automate interactions for a local bank. The company has since grown to automate millions of interactions annually for leading organizations globally in various sectors like Financial Services, Telecommunications, and Hospitality. Boost.ai's market-leading conversational AI aims to elevate customer experiences by automating interactions between people and organizations. The company prioritizes trust, teamwork, innovation, and fun in its culture and is backed by Nordic Capital, a prominent private equity investor.
What is Boost Ai used for?
- Voice call automation capabilities
- Large language models
- Precise intent matching
- Hybrid NLU for flexible development
- Cost-effective intent matching
- Industry-specific solutions
- Internal support capabilities
- Public sector enterprise solutions
- Valuable resources for customers
- Effective enterprise integrations
- Specific chatbot solutions
- Voice automation solutions
Who is Boost Ai for?
- Financial Services
- Insurance
- Telecom
- Public Sector Enterprises
- Internal support
- Customer service representatives
- Financial services professionals
- Insurance professionals
- Telecommunication professionals
- Public sector employees
- Customer Service
- Customer support
- Telecommunications
- Internal support capabilities
- Public sector enterprise solutions
- Customer Support Representatives
- Sales Representatives
- HR Professionals
- IT professionals
- Insurance agents
- Banking professionals
How to use Boost Ai?
To use Boost.ai, follow these steps:
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Understanding Boost.ai:
- Boost.ai is an end-to-end conversational AI platform designed for enterprises to enhance customer self-service rates and satisfaction. It offers AI-powered chat and voice bot solutions with features like chat automation, voice call automation, and large language models for precise intent matching.
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Chat Automation:
- Boost.ai's chat automation utilizes Conversational AI to respond to customer queries efficiently, reduce the need for human intervention, and handle extensive traffic and user interactions effectively.
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Learning Resources:
- Boost.ai provides resources like case studies, webinars, guides, and the Boost.ai Academy with courses for Virtual Agent success to help users understand its platform better.
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Industry Solutions:
- Boost.ai caters to various industries including internal support, financial services, insurance, telecom, and public sector enterprises, offering tailored conversational AI solutions.
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Voice Call Automation:
- The platform automates voice interactions with customers cost-effectively using conversational AI, enhancing customer service efficiency and speed.
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Hybrid NLU:
- Boost.ai's hybrid Natural Language Understanding technology aids in developing virtual agents by offering precise, flexible, and cost-effective intent matching.
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Integrations:
- Boost.ai supports integrations with enterprise technologies like Zendesk, Slack, Messenger, UI Path, and Salesforce to streamline connections with existing solutions.
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Privacy Compliance:
- Boost.ai prioritizes customer privacy, complying with GDPR and holding ISO/IEC 27001 and 27701 certifications for secure data handling.
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Recognition:
- Boost.ai has been recognized as a challenger in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms, emphasizing its competitive positioning in the field.
By following these steps, users can effectively utilize Boost.ai's features and solutions to enhance their customer service processes and overall efficiency.
Pros
- Voice call automation capabilities
- Large language models
- Precise intent matching
- Hybrid NLU for flexible development
- Cost-effective intent matching
- Industry-specific solutions
- Internal support capabilities
- Public sector enterprise solutions
- Valuable resources for customers
- Effective enterprise integrations
- Previous successful collaborations
- High query resolution rate
- High automation rate for chats
- Strong privacy prioritization
- Social media integration
Cons
- No clear pricing information
- No transparent uptime data
- Exclusively enterprise-focused
- Data privacy specifics unclear
- Limited information on large language models
- Unclear onboarding process
- Hybrid NLU might lack precision
- No specific tool customization mentioned
- No multi-channel support indicated
Boost Ai FAQs
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What is Boost.ai?
- Boost.ai is an end-to-end conversational AI platform designed for enterprises to improve customer self-service rates and increase customer satisfaction. It offers AI-powered chat and voice bot solutions for automation. Boost.ai encompasses large language models for precision intent matching, chat automation, voice call automation, and more. It provides various industry solutions such as conversational AI for internal support, financial services, insurance, telecom, and public sector enterprises.
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How does Boost.ai's chat automation work?
- Boost.ai's chat automation works with the help of Conversational AI. The system understands, learns, and responds like a human to the customer's needs. It efficiently resolves queries and minimizes the need for human intervention. This advanced automation makes it possible for Boost.ai to handle extensive traffic and spikes in user interactions.
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Does Boost.ai provide resources to learn about their platform?
- Yes, Boost.ai provides various resources to help customers understand its platform. These resources include case studies, webinars, guides, and a blog. Additionally, there is a Boost.ai Academy that offers courses and resources for Virtual Agent success.
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How does Boost.ai enhance customer self-service rates?
- Boost.ai enhances customer self-service rates through its advanced chat and voice bot automation. It utilizes high-quality large language models for precise intent matching. This feature aids in understanding customer queries and delivering exact and immediate responses, thus improving self-service rates and customer satisfaction.
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What industries does Boost.ai provide solutions for?
- Boost.ai provides conversational AI solutions for a wide range of industries including internal support, financial services, insurance, telecom, and public sector enterprises.
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What integrations does Boost.ai support?
- Boost.ai's platform supports integrations with numerous enterprise technologies, thus enabling organizations to seamlessly connect their virtual agent with pre-existing solutions. Some noted integrations include Zendesk, Slack, Messenger, UI Path, and Salesforce.
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Which prominent enterprises has Boost.ai previously collaborated with?
- Boost.ai has collaborated with several prominent enterprises such as DNB, Telenor, and Tryg. These collaborations have resulted in significant achievements, for instance, automating 51% of DNB's online chat traffic and resolving 97% of all internal chat queries for Tryg.
Get started with Boost Ai
Boost Ai reviews
Marek Novak
November 21, 2024
What do you like most about using Boost Ai?
I appreciate the platform's focus on privacy and compliance. As a company in the financial sector, it's crucial for us to adhere to GDPR, and Boost.ai's certifications give us peace of mind.
What do you dislike most about using Boost Ai?
The setup process was more complicated than expected. It took a significant amount of time to train the bots to understand our specific customer queries.
What problems does Boost Ai help you solve, and how does this benefit you?
Boost.ai helps automate basic customer inquiries, which has reduced the workload on our human agents significantly. However, the initial investment and training time can be a hurdle.
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Laura Peterson
November 20, 2024
What do you like most about using Boost Ai?
The AI's ability to streamline customer interactions is impressive. The chatbots have improved our response times and customer satisfaction rates.
What do you dislike most about using Boost Ai?
Sometimes the bots struggle with understanding complex queries, leading to customer frustration. It's not perfect yet.
What problems does Boost Ai help you solve, and how does this benefit you?
It has significantly reduced the number of calls to our support team, which allows them to focus on more complex issues. This has enhanced overall productivity.
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Huan Li
December 28, 2024
What do you like most about using Boost Ai?
I like the potential of Boost.ai and its robust security features. The focus on privacy is commendable.
What do you dislike most about using Boost Ai?
The user interface feels outdated and is not very intuitive. I had a hard time navigating through the various options.
What problems does Boost Ai help you solve, and how does this benefit you?
It offers solutions for automating basic queries, which is beneficial. However, the execution isn't always seamless, leading to more frustration than efficiency.
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