Boost Ai

What is Boost Ai?

Boost.ai is an end-to-end conversational AI platform tailored for enterprises to enhance customer self-service rates and boost satisfaction levels. It provides AI-powered chat and voice bot solutions for automation, incorporating large language models for precise intent matching and efficient customer query resolution. Boost.ai caters to various industries such as internal support, financial services, insurance, telecom, and public sector enterprises. The platform offers resources like case studies, webinars, guides, and an academy to assist users in understanding its functionalities and optimizing virtual agent success. Additionally, Boost.ai's voice call automation utilizes conversational AI to manage voice interactions with customers, improving efficiency and reducing the need for human agents. The platform prioritizes customer privacy by complying with GDPR, being ISO/IEC 27001 and 27701 certified, and ensuring secure handling of user information.

Who created Boost Ai?

Boost.ai was founded in 2016 by a group of Norwegian coders with a vision to automate interactions for a local bank. The company has since grown to automate millions of interactions annually for leading organizations globally in various sectors like Financial Services, Telecommunications, and Hospitality. Boost.ai's market-leading conversational AI aims to elevate customer experiences by automating interactions between people and organizations. The company prioritizes trust, teamwork, innovation, and fun in its culture and is backed by Nordic Capital, a prominent private equity investor.

What is Boost Ai used for?

• Voice call automation capabilities
• Large language models
• Precise intent matching
• Hybrid NLU for flexible development
• Cost-effective intent matching
• Industry-specific solutions
• Internal support capabilities
• Public sector enterprise solutions
• Valuable resources for customers
• Effective enterprise integrations
• Specific chatbot solutions
• Voice automation solutions

Who is Boost Ai for?

• Financial Services
• Insurance
• Telecom
• Public Sector Enterprises
• Internal support
• Customer service representatives
• Financial services professionals
• Insurance professionals
• Telecommunication professionals
• Public sector employees
• Customer Service
• Customer support
• Telecommunications
• Internal support capabilities
• Public sector enterprise solutions
• Customer Support Representatives
• Sales Representatives
• HR Professionals
• IT professionals
• Insurance agents
• Banking professionals

How to use Boost Ai?

To use Boost.ai, follow these steps:

1. Understanding Boost.ai:

   • Boost.ai is an end-to-end conversational AI platform designed for enterprises to enhance customer self-service rates and satisfaction. It offers AI-powered chat and voice bot solutions with features like chat automation, voice call automation, and large language models for precise intent matching.

2. Chat Automation:

   • Boost.ai's chat automation utilizes Conversational AI to respond to customer queries efficiently, reduce the need for human intervention, and handle extensive traffic and user interactions effectively.

3. Learning Resources:

   • Boost.ai provides resources like case studies, webinars, guides, and the Boost.ai Academy with courses for Virtual Agent success to help users understand its platform better.

4. Industry Solutions:

   • Boost.ai caters to various industries including internal support, financial services, insurance, telecom, and public sector enterprises, offering tailored conversational AI solutions.

5. Voice Call Automation:

   • The platform automates voice interactions with customers cost-effectively using conversational AI, enhancing customer service efficiency and speed.

6. Hybrid NLU:

   • Boost.ai's hybrid Natural Language Understanding technology aids in developing virtual agents by offering precise, flexible, and cost-effective intent matching.

7. Integrations:

   • Boost.ai supports integrations with enterprise technologies like Zendesk, Slack, Messenger, UI Path, and Salesforce to streamline connections with existing solutions.

8. Privacy Compliance:

   • Boost.ai prioritizes customer privacy, complying with GDPR and holding ISO/IEC 27001 and 27701 certifications for secure data handling.

9. Recognition:

   • Boost.ai has been recognized as a challenger in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms, emphasizing its competitive positioning in the field.

By following these steps, users can effectively utilize Boost.ai's features and solutions to enhance their customer service processes and overall efficiency.