Auralis Zap
3.20
0
Auralis Zap provides AI-powered, efficient, and personalized customer support with multilingual capabilities and AES256 encryption.
Auralis Zap Reviews
3.20
Based on 5 reviews
How would you rate Auralis Zap?
What’s your thought?
Rafael Lopes
January 12, 2025
What do you like most about using Auralis Zap?
I appreciate the multilingual capabilities of Auralis Zap, which allows us to reach a wider audience. This feature is particularly useful for our international clients.
What do you dislike most about using Auralis Zap?
The AI struggles with complex inquiries and often requires human intervention, which can slow down our support process. It's not as efficient as we had hoped.
What problems does Auralis Zap help you solve, and how does this benefit you?
It helps manage a high volume of routine inquiries, freeing up our human agents for more complex issues. However, the limitations of the AI mean that it doesn’t fully alleviate the workload.
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Ming Li
January 8, 2025
What do you like most about using Auralis Zap?
The ability to support multiple languages is helpful for our diverse customer base.
What do you dislike most about using Auralis Zap?
The response time can be slow during peak hours, which defeats the purpose of having AI support.
What problems does Auralis Zap help you solve, and how does this benefit you?
It assists in handling high volumes of inquiries, but the speed and accuracy need improvement to make it truly effective.
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Akira Tanaka
December 17, 2024
What do you like most about using Auralis Zap?
The AES256 encryption is a strong point for securing customer data, which is essential in our industry.
What do you dislike most about using Auralis Zap?
The interface is not very intuitive and can be somewhat confusing for new team members to navigate.
What problems does Auralis Zap help you solve, and how does this benefit you?
It does help in responding to common FAQ-type questions quickly, which saves some time, but it doesn’t solve all our customer support needs.
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Elena Rodriguez
December 15, 2024
What do you like most about using Auralis Zap?
The integration with our existing systems is smooth, which minimizes disruption during setup.
What do you dislike most about using Auralis Zap?
The AI doesn’t always provide the correct answer, especially for less common inquiries.
What problems does Auralis Zap help you solve, and how does this benefit you?
It helps us manage routine queries, allowing our team to focus on more complex issues, which improves overall efficiency.
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Zara Khan
November 21, 2024
What do you like most about using Auralis Zap?
I really like the personalization features that allow it to tailor responses based on customer history, which enhances the customer experience.
What do you dislike most about using Auralis Zap?
Sometimes, the AI misinterprets customer intent, leading to incorrect responses. This can frustrate customers.
What problems does Auralis Zap help you solve, and how does this benefit you?
It streamlines our support process, reducing wait times for customers and allowing us to handle more inquiries simultaneously.
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