Auralis Zap

What is Auralis Zap?

Auralis Zap is an advanced customer support solution powered by Artificial Intelligence (AI) that offers efficient, accurate, and personalized support to customers. It combines the latest AI technology, including Natural Language Processing (NLP) and Generative Pre-trained Transformers (GPT), to enhance the customer service experience. Auralis Zap can handle high volumes of customer inquiries simultaneously, ensuring consistent support even during peak times. It supports multiple languages and complements human agents by handling routine inquiries and passing on complex issues to humans. The tool prioritizes data security, using AES256 encryption to safeguard interactions and data.

Who created Auralis Zap?

Auralis Zap was created by a team of co-founders, including Prajwal Abraham, Yas, and Vadym, who serve as co-founders and directors of engineering at Auralis . The company was launched on October 30, 2023, with a mission to enhance human-brand interactions using cutting-edge AI technology. Auralis focuses on providing solutions for customer support, sales, and ecommerce, offering tailored plans for different business needs and sizes.

What is Auralis Zap used for?

• Handle and resolve customer inquiries
• Identify sentiment and intent in customer inquiries
• Prioritize cases based on urgency
• Transfer inquiries from AI to human support
• Provide relevant knowledge and suggested responses to agents
• Offer autonomous multi-channel ticket resolution
• Transform customer support from a cost center to an economic center of excellence
• Train the AI assistant on the fly for improved accuracy
• Provide valuable insights extracted from customer queries
• Support multiple languages for consistent brand voice and tone
• Enhance customer support operation efficiency and consistency
• Contribute to better agent productivity and reduced handling time
• Empower agents with relevant knowledge and suggested responses
• Transform customer support from a cost center into an economic center of excellence
• Improve accuracy over time through training the AI assistant on the fly
• Support multiple languages for consistent brand voice and tone in various regions
• Integrate easily with CRM platforms
• Auralis Zap plays a crucial role in customer engagement by handling the majority of customer inquiries through its conversational AI and providing instantaneous and precise answers at any time.
• The tool has an inherent ability to identify sentiment and intent, prioritize cases based on urgency, and seamlessly transfer inquiries from AI to human support, contributing to better agent productivity and reduced handling time.
• It empowers agents by providing relevant knowledge and suggested responses using generative AI. Additionally, it offers autonomous multi-channel ticket resolution and gathers case information on-demand.
• Auralis Zap offers the ability to transform customer support from a cost center into an economic center of excellence and can train the AI assistant on the fly, improving its accuracy over time.
• The tool provides valuable insights extracted from customer queries, enhancing the overall performance of the support team.
• Auralis Zap supports over 100 languages, allowing consistent support across various regions with an easy integration with CRM platforms.
• Enhancing customer support efficiency and consistency by handling and resolving customer inquiries
• Improving customer engagement through conversational AI for instantaneous and precise answers
• Identifying sentiment and intent, prioritizing cases, and transferring inquiries from AI to human support for better agent productivity
• Empowering agents with relevant knowledge and suggested responses using generative AI
• Offering autonomous multi-channel ticket resolution and gathering case information on-demand
• Transforming customer support from a cost center into an economic center of excellence
• Training AI assistant on the fly to improve accuracy over time
• Providing valuable insights extracted from customer queries to improve support team performance
• Supporting 100+ languages for consistent brand voice and tone in various regions
• Integrating easily with CRM platforms
• Enhance customer support operation efficiency
• Accurate, trainable AI integration with help desk software
• Autonomous multi-channel ticket resolution
• Transform customer support into an economic center of excellence
• Train AI assistant on the fly to improve accuracy over time
• Identify sentiment and intent
• Empower agents with knowledge and suggested responses
• Train AI assistant on the fly

Who is Auralis Zap for?

• Customer Support Agents
• Customer service representatives
• Businesses
• Customer support
• Customer Service
• Sales
• Cloud Solutions Architect
• Back-end developer
• UX/UI Designer
• Full Stack Developer
• Senior cloud solutions architect
• Senior UX/UI designer

How to use Auralis Zap?

To use Auralis Zap effectively, follow these step-by-step guidelines for seamless navigation:

1. Getting Started: Begin by logging into your Auralis Zap account or creating a new one if you are a new user.

2. Creating a Project: Click on the "New Project" button to start a new project. Enter a suitable project name and description to help you identify it easily.

3. Adding Tasks: Within your project, click on "Add Task" to create specific action items. You can assign deadlines, priorities, and collaborators to each task.

4. Setting Reminders: Use the reminder feature to stay on top of your tasks. Set up notifications for important deadlines and milestones.

5. Collaboration: Invite team members to the project by sharing a project link or adding them directly. Collaboration ensures everyone is on the same page.

6. Monitoring Progress: Track progress by updating task statuses as you complete them. This helps in visualizing how close you are to project completion.

7. Integration with Other Tools: Explore Auralis Zap's integration capabilities with popular tools like Google Calendar, Slack, and Trello for enhanced productivity.

8. Customization: Tailor Auralis Zap to suit your workflow by adjusting settings, adding tags, and organizing tasks in a way that works best for you.

9. Data Management: Utilize the data management features to store project-related files, notes, and communications securely within the platform.

10. Feedback and Review: Regularly review your progress, seek feedback from team members, and make necessary adjustments to enhance efficiency and outcomes.

By following these steps and leveraging the features offered by Auralis Zap, you can streamline your project management processes and boost productivity effectively.