11Sight
4.75
0
11Sight enables instant video, voice, and chat interactions for businesses, enhancing customer engagement and support without downloads.
11Sight Reviews
4.75
Based on 59 reviews
How would you rate 11Sight?
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Ethan Huang
March 5, 2025
What do you like most about using 11Sight?
The platform's instant communication features are invaluable for our client interactions.
What do you dislike most about using 11Sight?
The chat interface could use additional features for better organization.
What problems does 11Sight help you solve, and how does this benefit you?
It allows us to engage with clients quickly, reducing the time taken to resolve issues and enhancing satisfaction.
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Oksana Ivanova
March 4, 2025
What do you like most about using 11Sight?
I really like the instant communication features. It makes it easy to connect with clients without barriers.
What do you dislike most about using 11Sight?
The lack of advanced features like analytics and detailed reporting is a drawback for my business needs.
What problems does 11Sight help you solve, and how does this benefit you?
It helps us maintain a personal connection with clients, which is crucial in our service-oriented business model.
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Santiago Martinez
March 3, 2025
What do you like most about using 11Sight?
The platform's ability to facilitate real-time conversations has revolutionized our customer support process.
What do you dislike most about using 11Sight?
The interface can be a bit overwhelming with all the features. A more simplified version could help.
What problems does 11Sight help you solve, and how does this benefit you?
It has significantly improved our response times and customer satisfaction levels by allowing us to interact immediately.
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Yuki Nakamura
March 3, 2025
What do you like most about using 11Sight?
The instant communication options are great for enhancing our customer support. Clients appreciate the promptness.
What do you dislike most about using 11Sight?
Sometimes, I find it challenging to manage multiple ongoing chats at once; a better organizational tool would be beneficial.
What problems does 11Sight help you solve, and how does this benefit you?
It allows for quick resolution of issues, enhancing customer interaction and satisfaction, which is crucial in the retail sector.
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Rajesh Mehta
March 2, 2025
What do you like most about using 11Sight?
The platform's simplicity and ease of use for clients are what I value the most. It allows us to focus on the conversation rather than the technology.
What do you dislike most about using 11Sight?
There are a few features that could be enhanced, but they aren’t critical to our operations at this moment.
What problems does 11Sight help you solve, and how does this benefit you?
By improving real-time communication, we can address customer concerns more efficiently, which boosts our business reputation.
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Lina Khalil
February 28, 2025
What do you like most about using 11Sight?
The ability to communicate through various channels instantly without any downloads is fantastic. It’s very customer-friendly.
What do you dislike most about using 11Sight?
The platform could benefit from more advanced features like chatbots for automated responses.
What problems does 11Sight help you solve, and how does this benefit you?
It has greatly improved our ability to connect with customers in real-time, enhancing our service levels.
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Zara Khan
February 28, 2025
What do you like most about using 11Sight?
I appreciate the user-friendly design of the platform. It’s easy to navigate for both us and our clients.
What do you dislike most about using 11Sight?
The video clarity can vary depending on the connection, which can be a bit frustrating.
What problems does 11Sight help you solve, and how does this benefit you?
By allowing for direct communication, we can address client concerns promptly, which boosts our overall customer satisfaction.
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Amara Ogunleye
February 28, 2025
What do you like most about using 11Sight?
The interactive features like video calling and screen sharing are very engaging for our customers. They help us create a personal touch.
What do you dislike most about using 11Sight?
I'd like to see improvements in the video quality, as it can sometimes be pixelated.
What problems does 11Sight help you solve, and how does this benefit you?
It helps in resolving customer issues more effectively, leading to increased customer loyalty and satisfaction.
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Luca Bianchi
February 26, 2025
What do you like most about using 11Sight?
The platform's real-time capabilities have made a significant difference in how we engage with our clients.
What do you dislike most about using 11Sight?
Sometimes the video quality can be inconsistent, but it's not a major issue overall.
What problems does 11Sight help you solve, and how does this benefit you?
It enables us to address customer inquiries more quickly and effectively, leading to better service outcomes.
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Nia Nguyen
February 26, 2025
What do you like most about using 11Sight?
I appreciate how accessible it is for clients. They can join calls without hassle, which encourages them to reach out more.
What do you dislike most about using 11Sight?
The recording feature is useful, but the quality could be improved for future reference.
What problems does 11Sight help you solve, and how does this benefit you?
It has made our customer service much more interactive and personal, which keeps clients coming back.
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Omar Al-Shamari
February 21, 2025
What do you like most about using 11Sight?
The convenience of not requiring any downloads cannot be overstated! It has made our support process so much smoother.
What do you dislike most about using 11Sight?
I wish there were more advanced analytics features to track customer interactions over time.
What problems does 11Sight help you solve, and how does this benefit you?
It allows us to provide instant support, which has greatly improved our customer satisfaction ratings.
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Jiang Wang
February 21, 2025
What do you like most about using 11Sight?
The user interface is quite intuitive, making it easy for both our team and clients to navigate.
What do you dislike most about using 11Sight?
There are occasional lags during video calls, which can be frustrating during important discussions.
What problems does 11Sight help you solve, and how does this benefit you?
It allows for immediate engagement with customers, which has significantly improved our responsiveness.
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Salim Al-Mansoori
February 21, 2025
What do you like most about using 11Sight?
The instant video feature is perfect for my business, allowing for immediate and effective client communication.
What do you dislike most about using 11Sight?
The lack of integration with some of our other software tools can be a hurdle at times.
What problems does 11Sight help you solve, and how does this benefit you?
It allows for quicker resolutions of client issues, which has improved our overall service efficiency.
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Miriam Schmidt
February 19, 2025
What do you like most about using 11Sight?
The ease of connecting with clients without any technical barriers is my favorite aspect. It really enhances the customer experience.
What do you dislike most about using 11Sight?
Occasionally, users experience slight delays in loading, but it’s manageable.
What problems does 11Sight help you solve, and how does this benefit you?
It bridges the gap between traditional and digital communication, allowing us to serve our customers better.
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Elena Morozova
February 19, 2025
What do you like most about using 11Sight?
I love how easy it is to engage with customers using 11Sight. The instant video and voice features have transformed our support interactions, allowing us to connect in real-time without any downloads.
What do you dislike most about using 11Sight?
While the platform is fantastic, sometimes I wish there were more customization options for the chat interface to better match our branding.
What problems does 11Sight help you solve, and how does this benefit you?
11Sight has significantly reduced our response times. Customers appreciate the immediacy of video calls, which helps us resolve issues quickly and enhances overall customer satisfaction.
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Akira Sato
February 18, 2025
What do you like most about using 11Sight?
The real-time interaction helps us connect better with our clients, which is essential in my line of business.
What do you dislike most about using 11Sight?
It can be a bit overwhelming at first with all the features available, but once you get the hang of it, it’s great.
What problems does 11Sight help you solve, and how does this benefit you?
It allows for a smoother communication flow, which has led to improved customer feedback and loyalty.
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Nina Peterson
February 17, 2025
What do you like most about using 11Sight?
The no-download feature makes it easy for clients to connect. This has improved our customer interactions tremendously.
What do you dislike most about using 11Sight?
I sometimes experience minor lags during video calls, but they are not frequent enough to be a deal-breaker.
What problems does 11Sight help you solve, and how does this benefit you?
It facilitates immediate communication, which is essential for our support team and has boosted our service ratings.
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Ines Bourguignon
February 16, 2025
What do you like most about using 11Sight?
The platform is user-friendly and makes it easy for both our team and clients to connect instantly.
What do you dislike most about using 11Sight?
I think it could benefit from a mobile app for on-the-go access.
What problems does 11Sight help you solve, and how does this benefit you?
It allows us to engage with clients more effectively, boosting our customer satisfaction and retention rates.
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Anika Singh
February 15, 2025
What do you like most about using 11Sight?
The no-download feature is fantastic! It makes it so easy for clients to reach out. We've seen a significant increase in engagement since we started using it.
What do you dislike most about using 11Sight?
I would appreciate more flexibility in scheduling video calls directly within the platform, as we often have to rely on separate calendars.
What problems does 11Sight help you solve, and how does this benefit you?
By allowing instant interactions, we reduce barriers for our clients, leading to quicker resolutions and a better overall experience for them.
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Gabriel Castillo
February 15, 2025
What do you like most about using 11Sight?
The instant connectivity is a game changer for our support team. It allows us to resolve issues much faster.
What do you dislike most about using 11Sight?
I think the platform could improve its customization options for branding.
What problems does 11Sight help you solve, and how does this benefit you?
It drastically reduces the time taken to resolve customer issues, enhancing our overall service efficiency.
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Tariq Jabari
February 14, 2025
What do you like most about using 11Sight?
The platform's ability to facilitate instant communication has been invaluable in our customer service strategy.
What do you dislike most about using 11Sight?
I hope they add more customization options in the future, as this would enhance our branding.
What problems does 11Sight help you solve, and how does this benefit you?
It helps us solve customer issues in real-time, which has led to improved satisfaction and loyalty.
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Miguel Sanchez
February 12, 2025
What do you like most about using 11Sight?
The ability to have instant conversations with clients without any technical hassle is a game changer. It makes follow-ups so much easier.
What do you dislike most about using 11Sight?
I wish there were more customization options for the chat interface. It feels a bit basic compared to other platforms.
What problems does 11Sight help you solve, and how does this benefit you?
It aids in reducing the time taken to resolve customer issues, which directly impacts our service ratings positively. The real-time interaction builds rapport quickly.
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Sofia Nielsen
February 10, 2025
What do you like most about using 11Sight?
The ability to record calls has been really useful for training purposes and for reviewing customer interactions.
What do you dislike most about using 11Sight?
The lack of a mobile app is a downside, as it limits how we can assist clients on the go.
What problems does 11Sight help you solve, and how does this benefit you?
It helps us engage with our customers in real-time, which is crucial in our fast-paced industry.
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Evelyn Borges
February 10, 2025
What do you like most about using 11Sight?
I love how user-friendly it is. The no-download feature makes it accessible for all clients, regardless of their tech skills.
What do you dislike most about using 11Sight?
At times, I wish there were more options for customizing the chat interface to better match our branding.
What problems does 11Sight help you solve, and how does this benefit you?
It has greatly improved our customer interactions, leading to fewer complaints and higher satisfaction rates.
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Clara Mendez
February 9, 2025
What do you like most about using 11Sight?
The platform's ease of use is a highlight. It’s straightforward for our customers to connect, leading to better communication.
What do you dislike most about using 11Sight?
I think it could benefit from more features related to customer interaction analytics.
What problems does 11Sight help you solve, and how does this benefit you?
It has made our customer service much more responsive and engaging, leading to improved client relationships.
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Amina Chowdhury
February 9, 2025
What do you like most about using 11Sight?
The convenience of not needing to download anything is fantastic! It makes it very user-friendly for our customers who might not be tech-savvy.
What do you dislike most about using 11Sight?
Occasionally, I find that the video quality can drop during high traffic times, but it usually resolves quickly.
What problems does 11Sight help you solve, and how does this benefit you?
It allows us to engage with our clients in real-time, which has been crucial for building relationships in our consultancy business. This direct interaction fosters trust and boosts our overall success.
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Carlos Hernandez
February 7, 2025
What do you like most about using 11Sight?
The ability to share screens during calls has been a game changer for us. It allows for a more collaborative approach to solving customer issues.
What do you dislike most about using 11Sight?
Sometimes the video quality can be inconsistent depending on the user's internet connection, but overall it's a minor inconvenience.
What problems does 11Sight help you solve, and how does this benefit you?
It helps us bridge the gap between traditional support and modern customer engagement. The instant access feature has led to a noticeable increase in customer retention.
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Priya Reddy
February 6, 2025
What do you like most about using 11Sight?
The ability to switch between video and voice calls seamlessly is a fantastic feature that aids my workflow.
What do you dislike most about using 11Sight?
The initial setup was a bit confusing, but the support team was very helpful.
What problems does 11Sight help you solve, and how does this benefit you?
It has made my interactions with clients much more effective, reducing the time spent on emails and enhancing overall productivity.
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Ravi Sharma
February 5, 2025
What do you like most about using 11Sight?
The no-download requirement is fantastic for reaching clients who might not be comfortable with technology. It makes everything so straightforward.
What do you dislike most about using 11Sight?
At times, I notice some latency during video calls, which can be frustrating in fast-paced discussions.
What problems does 11Sight help you solve, and how does this benefit you?
It facilitates immediate customer support, allowing us to address inquiries on-the-spot. This immediacy has positively influenced our customer retention rates.
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Isabella Costa
February 4, 2025
What do you like most about using 11Sight?
The no-download feature is fantastic! It makes it easy for clients to join, which has improved our customer engagement.
What do you dislike most about using 11Sight?
I wish there were more options for detailed analytics on customer interactions.
What problems does 11Sight help you solve, and how does this benefit you?
It helps us create a more interactive customer experience, leading to better satisfaction and loyalty.
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Hugo Mendoza
February 3, 2025
What do you like most about using 11Sight?
The platform’s versatility for different modes of communication is impressive. It adapts well to our needs.
What do you dislike most about using 11Sight?
Some features could be more intuitive; we had a bit of a learning curve at first.
What problems does 11Sight help you solve, and how does this benefit you?
It has improved our customer engagement by allowing us to interact in real-time, which enhances our support services.
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Tariq Khalid
February 3, 2025
What do you like most about using 11Sight?
The real-time communication capabilities are incredible. It truly enhances the client experience.
What do you dislike most about using 11Sight?
Sometimes I find the transition between chat and video can be a bit slow.
What problems does 11Sight help you solve, and how does this benefit you?
It allows us to address customer queries instantly, which boosts our response times and overall service quality.
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Zara Khan
February 2, 2025
What do you like most about using 11Sight?
The instant interaction feature is a lifesaver for our customer support. It allows for quick resolutions.
What do you dislike most about using 11Sight?
I would appreciate better options for managing multiple active chats.
What problems does 11Sight help you solve, and how does this benefit you?
It has reduced the time spent on email interactions significantly, leading to more efficient customer service.
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Elena Romero
February 2, 2025
What do you like most about using 11Sight?
The ability to instantly connect with clients without any hassle is phenomenal. It really enhances our service.
What do you dislike most about using 11Sight?
It would be great to have more customization options for the chat features to better suit our brand.
What problems does 11Sight help you solve, and how does this benefit you?
It has improved our engagement rates, allowing us to build stronger relationships with our clients.
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Anika Khan
February 2, 2025
What do you like most about using 11Sight?
The ease of use and no-download requirement is fantastic. Clients appreciate the simplicity.
What do you dislike most about using 11Sight?
Sometimes, the interface can feel a bit busy when managing multiple conversations.
What problems does 11Sight help you solve, and how does this benefit you?
It enhances our customer service capabilities, allowing us to address issues promptly and effectively, leading to improved client relationships.
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Jasper van Dijk
January 31, 2025
What do you like most about using 11Sight?
The user interface is very intuitive, which is great for both our team and our clients. It simplifies the interaction process.
What do you dislike most about using 11Sight?
The lack of integration with some of our existing CRM tools makes it challenging to track interactions fully.
What problems does 11Sight help you solve, and how does this benefit you?
It allows us to engage with clients on a more personal level, which helps build trust and loyalty. The video feature has proven especially useful for complex inquiries.
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Naomi Kobayashi
January 30, 2025
What do you like most about using 11Sight?
The instant chat feature is wonderful for quick questions, and I love that it’s all in one platform.
What do you dislike most about using 11Sight?
I noticed some occasional glitches during video calls, which can be frustrating during important discussions.
What problems does 11Sight help you solve, and how does this benefit you?
It has definitely streamlined our communication processes, making it much easier to provide timely support to our clients.
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Zhen Li
January 30, 2025
What do you like most about using 11Sight?
The instant connectivity feature has been a real asset for my team. Clients love how easy it is to reach us.
What do you dislike most about using 11Sight?
I think it could use more training resources or tutorials for new users to get up to speed faster.
What problems does 11Sight help you solve, and how does this benefit you?
It improves our customer engagement by making communication feel more personal and immediate, which is crucial for our business.
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Santiago Jimenez
January 29, 2025
What do you like most about using 11Sight?
The instant access to video, voice, and chat is a great feature that allows for dynamic customer interactions.
What do you dislike most about using 11Sight?
There could be more features to enhance user engagement, like polls or quizzes during calls.
What problems does 11Sight help you solve, and how does this benefit you?
It has helped us improve our customer service response times significantly, which has been reflected in our feedback scores.
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Nico López
January 27, 2025
What do you like most about using 11Sight?
The platform's ability to connect through various channels is exceptional. It gives us flexibility in customer interactions.
What do you dislike most about using 11Sight?
I think it could benefit from more integrations with other tools we use, but it still functions well on its own.
What problems does 11Sight help you solve, and how does this benefit you?
It has increased our response rates significantly and improved our overall client satisfaction.
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Omar Diallo
January 27, 2025
What do you like most about using 11Sight?
The real-time communication capabilities are outstanding. It really helps us connect with our customers.
What do you dislike most about using 11Sight?
Sometimes the notifications can be overwhelming during peak hours.
What problems does 11Sight help you solve, and how does this benefit you?
It greatly enhances our customer engagement, leading to better loyalty and satisfaction.
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Omar El-Sayed
January 27, 2025
What do you like most about using 11Sight?
The instant interaction capability is perfect for my business, enabling us to quickly address client concerns and inquiries.
What do you dislike most about using 11Sight?
I would appreciate more customization options in the interface to reflect our brand better.
What problems does 11Sight help you solve, and how does this benefit you?
It greatly reduces the time spent in back-and-forth emails, allowing us to resolve issues immediately and improve client relationships.
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Fatima Al-Farsi
January 27, 2025
What do you like most about using 11Sight?
The platform's user-friendliness is unparalleled. It’s easy for anyone to figure out how to use it, which is great for onboarding new team members.
What do you dislike most about using 11Sight?
I wish it had more advanced analytics features to track customer interactions better.
What problems does 11Sight help you solve, and how does this benefit you?
It enhances our ability to connect with clients in a meaningful way, which has boosted our overall customer engagement metrics significantly.
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Nicolas Ramos
January 26, 2025
What do you like most about using 11Sight?
The instant video and voice communication has transformed how we interact with clients, making it much more personal.
What do you dislike most about using 11Sight?
The screen sharing feature can sometimes lag, but it usually works well.
What problems does 11Sight help you solve, and how does this benefit you?
It reduces the time it takes to solve client issues and enhances our overall service quality.
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Hiroshi Tanaka
January 24, 2025
What do you like most about using 11Sight?
The platform's versatility with video, voice, and chat options makes it ideal for various customer needs. I can adapt my communication style based on what the client prefers.
What do you dislike most about using 11Sight?
There are times when notifications can be a bit overwhelming, especially during busy hours. It would be nice to have more customizable notification settings.
What problems does 11Sight help you solve, and how does this benefit you?
It eliminates the barriers of traditional communication methods. Clients can reach out instantly, which has significantly improved our turnaround times and overall client satisfaction.
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Sofia Petrova
January 24, 2025
What do you like most about using 11Sight?
I appreciate the seamless integration of video and chat features. It allows me to address customer queries in an engaging way, which is vital in my sales role.
What do you dislike most about using 11Sight?
Sometimes the interface can feel a bit cluttered, especially with multiple chat windows open. A cleaner UI could enhance the experience.
What problems does 11Sight help you solve, and how does this benefit you?
It helps me provide personalized service to each client, which has resulted in higher conversion rates for my team. The ability to show products via video has been particularly effective.
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Aiko Takeda
January 23, 2025
What do you like most about using 11Sight?
The instant chat feature is a fantastic way to solve client queries quickly. We can respond immediately.
What do you dislike most about using 11Sight?
It occasionally lacks some advanced functionalities that I would find useful, like chatbots.
What problems does 11Sight help you solve, and how does this benefit you?
It enhances our customer engagement, allowing us to provide a level of service that our competitors cannot match.
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Rafael Gonzalez
January 23, 2025
What do you like most about using 11Sight?
I enjoy the flexibility of switching between voice and video calls. It caters to the client's needs perfectly.
What do you dislike most about using 11Sight?
The video quality can sometimes be inconsistent, which can be a bit frustrating during important discussions.
What problems does 11Sight help you solve, and how does this benefit you?
It allows for immediate customer interaction, reducing the time needed to resolve issues and improving satisfaction scores.
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Maya Kumar
January 22, 2025
What do you like most about using 11Sight?
The no-installation requirement is a significant plus. It makes the onboarding process for clients much smoother.
What do you dislike most about using 11Sight?
There could be additional features for better user engagement during calls.
What problems does 11Sight help you solve, and how does this benefit you?
It allows us to provide faster responses to client queries, enhancing our service quality.
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Amani Al-Farsi
January 22, 2025
What do you like most about using 11Sight?
The no-download feature is incredibly convenient. It makes it easy for clients to reach us without hassle.
What do you dislike most about using 11Sight?
I wish the video quality were more consistent; it can sometimes lag or drop.
What problems does 11Sight help you solve, and how does this benefit you?
It allows for quick resolutions to customer inquiries, which helps maintain high satisfaction levels.
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Amir Siddiqui
January 21, 2025
What do you like most about using 11Sight?
The seamless integration of various communication forms is impressive. It keeps our client interactions dynamic.
What do you dislike most about using 11Sight?
I feel some features could use more development, but they are not crucial to the core functionality.
What problems does 11Sight help you solve, and how does this benefit you?
It has streamlined our customer service process, allowing for quicker resolutions and enhanced client satisfaction.
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Hassan Salah
January 21, 2025
What do you like most about using 11Sight?
The multi-channel approach of video, voice, and chat is perfect for our diverse customer base. It meets various customer preferences.
What do you dislike most about using 11Sight?
Sometimes the platform can struggle during peak usage times, but it's not a frequent issue.
What problems does 11Sight help you solve, and how does this benefit you?
It allows us to connect with customers in a way that feels personal, which has greatly improved our engagement scores.
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Boris Kovalenko
January 20, 2025
What do you like most about using 11Sight?
The combination of chat, voice, and video features in one tool is remarkable. It streamlines our workflow.
What do you dislike most about using 11Sight?
I would appreciate more customization options for branding to align the tool with our corporate identity.
What problems does 11Sight help you solve, and how does this benefit you?
It helps us provide a more personalized customer experience, which has led to improved feedback and loyalty.
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Liam Khan
January 19, 2025
What do you like most about using 11Sight?
I love how easy it is to connect with clients without any downloads. The instant video feature allows for a personal touch in our communications, which has significantly improved customer satisfaction.
What do you dislike most about using 11Sight?
Sometimes the screen sharing feature can be a bit laggy, especially if the client's internet connection isn't strong. However, this doesn't happen often.
What problems does 11Sight help you solve, and how does this benefit you?
It has streamlined our customer support process by allowing instant communication. This reduces response times and helps us resolve issues quickly, leading to happier customers.
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Luca Bianchi
January 17, 2025
What do you like most about using 11Sight?
The screen-sharing feature is excellent for demonstrating solutions to customers. It makes the process so much clearer.
What do you dislike most about using 11Sight?
The platform can be a bit slow at times, depending on the network, which can lead to interruptions.
What problems does 11Sight help you solve, and how does this benefit you?
It has transformed our customer support by facilitating direct communication, leading to reduced resolution times.
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Diego Pérez
January 14, 2025
What do you like most about using 11Sight?
The integration of video, voice, and chat in one platform is fantastic. It simplifies our workflow significantly.
What do you dislike most about using 11Sight?
It would be great to have more advanced features like analytics to measure our interactions.
What problems does 11Sight help you solve, and how does this benefit you?
It allows for more direct communication with clients, leading to better relationship building and faster resolution of issues.
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Thiago Mota
January 13, 2025
What do you like most about using 11Sight?
The platform's ease of use is incredible. It allows us to engage directly with customers in a way that feels personal and immediate.
What do you dislike most about using 11Sight?
I think it could use more integrations with other tools we use, like CRM systems.
What problems does 11Sight help you solve, and how does this benefit you?
It has enabled us to improve our customer service dramatically, reducing wait times and increasing customer satisfaction.
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Alicia Hernandez
January 12, 2025
What do you like most about using 11Sight?
The instant connection feature allows us to engage with clients seamlessly. It enhances communication greatly.
What do you dislike most about using 11Sight?
There are some minor technical glitches now and then, but they don't significantly impact our usage.
What problems does 11Sight help you solve, and how does this benefit you?
It has helped us improve our customer service quality and responsiveness, leading to better client relationships.
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Mei Zhang
January 9, 2025
What do you like most about using 11Sight?
The ability to connect without downloads is incredible. It makes our interactions seamless.
What do you dislike most about using 11Sight?
There are moments when the video quality dips, but it is rare and usually doesn't affect our conversations much.
What problems does 11Sight help you solve, and how does this benefit you?
It enhances our communication with clients, making it feel more personal and immediate, which is crucial for building trust.
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