Wavechat
2.89
0
Wavechat provides AI-powered live chat support with customizable ChatGPT, requiring no coding and supporting over 100 languages.
Wavechat Reviews
2.89
Based on 9 reviews
How would you rate Wavechat?
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Chen Liang
January 15, 2025
What do you like most about using Wavechat?
I liked the idea of having a multilingual support feature, which is crucial for my international business.
What do you dislike most about using Wavechat?
However, the actual performance of the chatbot was disappointing. It struggled with understanding context and often missed the mark.
What problems does Wavechat help you solve, and how does this benefit you?
While it attempted to solve basic inquiries, it often led to more confusion and required follow-up, which ultimately wasted time.
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Julius Mokhtar
January 12, 2025
What do you like most about using Wavechat?
I love the multi-language support. It allows me to cater to a diverse customer base without worrying about language barriers.
What do you dislike most about using Wavechat?
The AI can be a bit slow to respond during peak times, which can affect user experience.
What problems does Wavechat help you solve, and how does this benefit you?
Wavechat helps reduce the workload on my customer service team by handling routine inquiries efficiently, which lets them focus on more complex tasks.
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Khaled Nasser
January 7, 2025
What do you like most about using Wavechat?
The customizable design options are great. I can tweak the chatbot's appearance to match my website's branding, which is a nice touch.
What do you dislike most about using Wavechat?
The language support is impressive, but the chatbot sometimes struggles with nuanced questions. It can lead to customer frustration when they don't get the help they need.
What problems does Wavechat help you solve, and how does this benefit you?
Wavechat helps me manage customer inquiries during off-hours, which improves customer satisfaction. However, the limitations in understanding complex queries can hinder its effectiveness.
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Laila Hassan
December 12, 2024
What do you like most about using Wavechat?
I appreciate how I can customize the chatbot to fit my brand, which adds a personal touch.
What do you dislike most about using Wavechat?
The chatbot sometimes fails to understand specific queries, which can lead to frustration for my customers.
What problems does Wavechat help you solve, and how does this benefit you?
It helps decrease response time during busy hours, allowing my team to focus on complex support issues.
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Tariq Aldin
November 27, 2024
What do you like most about using Wavechat?
The ease of customization is fantastic. I can adjust the chatbot's responses to better fit our customer base.
What do you dislike most about using Wavechat?
Sometimes the AI's responses feel too robotic and lack the human touch that customers appreciate.
What problems does Wavechat help you solve, and how does this benefit you?
It helps in managing customer support during off-hours, but we still receive a lot of follow-up questions that require human intervention.
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Anya Petrova
November 22, 2024
What do you like most about using Wavechat?
The setup process was straightforward, and I appreciated how quickly I could integrate the chatbot into my website.
What do you dislike most about using Wavechat?
The chatbot often provides generic responses that don't address specific customer queries, which is frustrating for my users.
What problems does Wavechat help you solve, and how does this benefit you?
While it helps with basic inquiries, the limitations in its capabilities mean I still need a human team for more complex issues, which defeats some of the purpose of having chat support.
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Yuki Tanaka
November 17, 2024
What do you like most about using Wavechat?
The ease of integration with my existing website was a big plus, making it hassle-free to set up.
What do you dislike most about using Wavechat?
However, the chatbot’s AI capabilities are limited, often giving one-size-fits-all answers that don't address unique customer concerns.
What problems does Wavechat help you solve, and how does this benefit you?
It allows me to manage customer inquiries outside of office hours, but it still requires a human touch for more intricate issues.
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Elena Ivanova
November 17, 2024
What do you like most about using Wavechat?
I appreciate the user-friendly interface. Even staff members who aren't tech-savvy can manage it without issues.
What do you dislike most about using Wavechat?
It could use more advanced AI features to handle complex queries better.
What problems does Wavechat help you solve, and how does this benefit you?
Wavechat has significantly reduced response times for common questions, improving overall customer satisfaction.
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Nia Kumar
November 17, 2024
What do you like most about using Wavechat?
The initial setup was easy, and I liked the idea of having a chatbot for customer inquiries.
What do you dislike most about using Wavechat?
The chatbot's responses were often incorrect or irrelevant, which frustrated both me and my customers.
What problems does Wavechat help you solve, and how does this benefit you?
Unfortunately, it doesn't effectively handle customer inquiries, leading to more work for my support team instead of less.
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