Userdesk
2.60
0
Userdesk creates AI ChatBots for businesses to provide real-time, personalized customer support and insights across 52+ languages.
Userdesk Reviews
2.60
Based on 5 reviews
How would you rate Userdesk?
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Patricia Gonzalez
December 31, 2024
What do you like most about using Userdesk?
I appreciate the user-friendly interface for setting up the chatbot. It has potential.
What do you dislike most about using Userdesk?
The AI seems to struggle with more complex queries, which can lead to frustration for our customers.
What problems does Userdesk help you solve, and how does this benefit you?
It assists with simple FAQs, but for more complicated issues, we still need human intervention, which defeats the purpose of having a chatbot.
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Carla Salvador
December 23, 2024
What do you like most about using Userdesk?
The analytics features are useful for understanding customer behavior.
What do you dislike most about using Userdesk?
The chatbot's responses can feel generic and it lacks some depth in understanding context.
What problems does Userdesk help you solve, and how does this benefit you?
It helps with customer engagement, but often leads to more questions than answers, requiring further human support.
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Anuwat Chanthawong
December 14, 2024
What do you like most about using Userdesk?
The ability to train the bot with specific data is great, allowing for some customization.
What do you dislike most about using Userdesk?
The chatbot struggles with nuanced queries and often defaults to generic responses.
What problems does Userdesk help you solve, and how does this benefit you?
It reduces the number of repetitive questions our team has to answer, but we face challenges with more detailed inquiries.
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Somchai Khanthong
November 26, 2024
What do you like most about using Userdesk?
The customization options are decent, and it allows for some tailoring to our brand's voice.
What do you dislike most about using Userdesk?
The real-time support feature often lags, and it's not as responsive as I expected. The multi-language support is also limited in practice.
What problems does Userdesk help you solve, and how does this benefit you?
It helps with handling basic customer inquiries, but the lag in response times can frustrate users and lead to missed opportunities.
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Niran Sukrung
November 25, 2024
What do you like most about using Userdesk?
I like the idea of a multi-language chatbot; it helps us reach a wider audience.
What do you dislike most about using Userdesk?
The setup process was more complicated than expected, and the integration with our existing systems was not seamless.
What problems does Userdesk help you solve, and how does this benefit you?
It helps reduce the workload for our support team, but we still receive many inquiries that the chatbot cannot handle.
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