The ability to create custom forms is a game changer for collecting customer information.
The response time can be slow during peak hours.
It streamlines lead generation and support, allowing my team to focus on more strategic tasks.
The interface is user-friendly, which is a plus.
The performance is inconsistent, with frequent downtime issues.
It does automate some tasks, but overall it adds more frustration than efficiency.
The help center feature is useful for guiding customers through common issues.
The customization options are limited, which restricts branding opportunities.
It automates many simple support tasks, but we still need to intervene for more complicated issues.
The multiple interaction handling is impressive, allowing for efficient customer service.
There are occasional bugs that disrupt the flow of conversations.
It helps us manage customer inquiries more efficiently, improving our response times.
I appreciate the automated billing system, which simplifies tracking and payments.
The integration options with other tools are somewhat limited, which affects our workflow.
It reduces the time spent on repetitive queries, but I wish it had better analytics features.
The visual flow builder is intuitive, allowing for easy creation of conversation flows.
The chatbot responses sometimes lack depth, making it difficult to handle complex queries effectively.
It helps automate basic customer inquiries, but for more complex issues, I still need to intervene manually.
The concept of a help center within the chatbot is a great idea.
The AI doesn't understand context very well, leading to frustrating customer interactions.
It automates basic FAQs, but I still have to handle most customer interactions myself.
The guided conversation flows are helpful for structuring interactions.
The learning curve is steep for new users unfamiliar with chatbot technology.
It facilitates quick responses to common inquiries, but deeper engagement is still lacking.
The visual builder is easy to use and makes creating chatbots straightforward.
Sometimes the AI does not grasp the context well, leading to miscommunications.
It helps in reducing the load on our support team, but improvements are needed for complex scenarios.
The client management dashboard is very effective for tracking customer interactions.
Sometimes the chatbot fails to capture the nuances of customer questions.
It significantly cuts down the response time for basic inquiries, which is beneficial for our team's productivity.
The automated responses save us tons of time, especially during high traffic periods.
It could benefit from more advanced AI capabilities for complex queries.
It effectively reduces the workload on our support team, allowing for better service overall.