Typewise

What is Typewise?

Who created Typewise?

Typewise was founded by Janis Berneker and David Eberle in 2019. They created the company to address the inefficiencies in written communication by developing text prediction technology. Initially launching an award-winning keyboard app downloaded 2 million times, Typewise now focuses on serving enterprise customers and is supported by Y Combinator and collaborates with ETH Zurich to enhance its AI technology.

What is Typewise used for?

• Enhancing customer satisfaction
• Improve efficiency and enhance customer satisfaction for customer service and sales teams
• Save time and effort through features like text prediction, auto-completion of sentences, magic reply for auto-generated responses, autocorrect, and grammar check
• Enable real-time translation in multiple languages
• Offer a custom AI language model tailored to specific needs
• Provide quality control and analytics through a dashboard
• Support over 40 languages
• Facilitate integration into existing CRM systems
• Communicate faster and more effectively resulting in productivity gains and cost savings
• Handle high ticket volumes efficiently for emails and tickets
• Deliver instant and accurate replies in live chat conversations
• Improving customer service efficiency
• Saving time and effort in communications
• Reducing response and resolution times
• Increasing customer satisfaction
• Handling high ticket volumes efficiently
• Improving quality standards
• Delivering instant and accurate replies to live chat conversations
• Reducing administrative efforts on call and meeting documentation
• Boosting enterprise productivity
• Enhance customer satisfaction
• Improve customer service and sales efficiency
• Save time and effort by using text prediction
• Auto-complete sentences and paragraphs in real-time
• Generate auto-reply email and chat responses based on context
• Instantly correct typos and grammatical mistakes
• Communicate in real-time in multiple languages
• Adapt to each user's vocabulary and tone of voice
• Enhance accuracy and personalization with a custom AI language model
• Support over 40 languages and easy integration with CRM systems
• Improving efficiency and enhancing customer satisfaction for customer service and sales teams
• Saving time and effort through features like text prediction, auto-completion, magic reply, autocorrect, and grammar check
• Enabling real-time translation in multiple languages without the need for native speakers
• Tailoring a custom AI language model to specific vocabulary and tone of voice needs
• Offering quality control and analytics through a dashboard
• Supporting over 40 languages and easy integration with existing CRM systems
• Facilitating faster and more effective communication resulting in productivity gains and cost savings
• Improve efficiency of customer service and sales teams
• Save time and effort in communication
• Text prediction for completing entire sentences and paragraphs in real-time
• Auto-generated email and chat responses with Magic Reply feature
• Instant correction of typos and grammatical mistakes with Autocorrect & Grammar Check
• Real-time translation in multiple languages without native speakers
• Custom AI language model adapted to vocabulary and tone of voice
• Quality control and analytics through a dashboard
• Easily integrate with CRM systems for seamless communication

Who is Typewise for?

• Customer service teams
• Sales teams
• Customer service professionals

How to use Typewise?

To use Typewise effectively, follow these steps:

1. Features Overview:

   • Familiarize yourself with Typewise's key features such as text prediction, magic reply, autocorrect, grammar check, real-time translation, custom AI language model, quality control, and analytics.

2. Pricing Information:

   • Understand the pricing structure to evaluate the cost-saving benefits for your team. Typewise can save significant time and resources, improving productivity and customer satisfaction.

3. Setup Process:

   • Utilize the instant setup feature for a seamless integration with your CRM system. The plugin is browser-based and requires zero development effort, compatible with popular platforms like Salesforce, ServiceNow, and MS Dynamics.

4. Customization:

   • Take advantage of Typewise's customization options, allowing you to tailor the AI language model to match your vocabulary, tone of voice, and specific requirements for enhanced accuracy and personalization.

5. Language Support:

   • Benefit from Typewise's support for over 40 languages, enabling global communication without the need for native speakers. The real-time translation feature facilitates efficient multilingual conversations.

6. Quality Control and Analytics:

   • Use the dashboard provided by Typewise for quality control and performance metrics. Monitor performance effectively and make data-driven decisions to further optimize communication processes.

7. Enterprise Solutions:

   • Explore Typewise's solutions tailored for enterprise needs, including email and ticket handling, live chat support, and call documentation. These solutions aim to streamline processes and improve overall efficiency.

By following these steps, you can effectively utilize Typewise to enhance communication efficiency, save costs, and increase customer satisfaction for your customer service and sales teams.