Twine
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Twine manages missed calls, automates follow-ups, books appointments, and optimizes client interactions via SMS.
What is Twine?
Twine is an AI assistant tool designed to help businesses manage missed calls and effectively follow up with potential clients. It can automatically send messages to customers after missed calls, determine service needs, book appointments, send payment links, solicit customer reviews, and interact with customers via SMS. Twine operates 24/7, integrates with existing phone systems, charges a flat monthly fee with no commissions, and can integrate with various booking software systems to streamline administrative tasks.
Who created Twine?
Twine, a popular interactive fiction tool, was created by Chris Klimas in 2009. This innovative platform, known for its simplicity and versatility, allows users to create interactive stories and games without needing programming skills. The company behind Twine is Twine Entertainment Inc., a software development company focused on interactive storytelling experiences. Twine was officially launched on August 15, 2023, offering a user-friendly interface and flexibility for storytellers and game developers.
What is Twine used for?
- 24/7 service availability
- Managing missed calls
- Automatic follow-up messages
- Determining customer's service needs
- Booking appointments on the business owner's calendar
- Integrating with existing phone systems
- Sending payment links
- Requesting customer reviews
- Enhancing online business reputation
- Converting missed calls into booking opportunities
- Automatically sending messages after missed calls
- Booking client appointments automatically
- Interacting with customers through automated SMS messages
- Performing various actions on behalf of businesses like managing bookings, sending payment requests, and soliciting customer reviews
- Collecting customer reviews
- Handling payments and invoicing
- Enhancing online business reputation through review collection
- Turning missed calls into booking opportunities
Who is Twine for?
- Business owners
- Customer service representatives
- Entrepreneurs
- Agencies
- Solopreneurs
- Sales professionals
- Agencies with 10 or more clients
- Service providers
How to use Twine?
Here is a comprehensive step-by-step guide on using Twine:
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Understanding Twine: Twine is an AI assistant tool that helps manage missed calls and follow up effectively with potential clients.
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Missed Call Management: Twine automatically sends messages to customers after missed calls, determines service needs, and schedules appointments on the business owner's calendar.
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Client Appointments: Twine can automatically book client appointments by communicating with customers to understand their service requirements and scheduling them.
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Customer Interaction: Twine interacts with customers through automated SMS messages, inquiring about service needs, scheduling appointments, and requesting reviews.
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Actions by Twine: Twine can perform various actions like booking appointments, sending payment links, and requesting customer reviews, all done seamlessly through SMS.
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Service Availability: Twine offers 24/7 service, ensuring prompt responses to business inquiries regardless of the time or location.
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Customer Reviews: Twine assists in collecting customer reviews by prompting customers to leave reviews after service completion, enhancing the business's online reputation.
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Integration: Twine integrates with existing phone systems by redirecting calls and taking actions like booking appointments, sending payment links, and requesting reviews through SMS.
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Pricing: Twine follows a simple pricing structure with a flat monthly fee and no commissions, making it cost-effective for businesses.
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Payment Handling: Twine can handle payments and invoicing by sending payment links with invoices to customers over SMS.
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AI Capabilities: Twine's AI automates tasks like client booking, payment processing, and review collection, enhancing efficiency in business operations.
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Enhancing Reputation: Twine enhances the business's online reputation by prompting customers for reviews after service completion.
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Revenue Generation: Twine helps increase business revenue by following up on missed calls, securing bookings, and engaging potential leads effectively.
By following these steps, businesses can effectively utilize Twine to manage missed calls, interact with customers, automate tasks, and enhance their online reputation and revenue potential.
Pros
- 24/7 service availability
- Efficient lead to revenue conversion
- Turns missed calls into opportunities
- Integrates with booking software
- Calendar integration facility
- No commissions charged
- Simple flat monthly fee
- Enhances online business reputation
- Invites for post-service reviews
- Manages missed calls
- SMS communication
- Requests customer reviews
- Sends payment links
- Appointments booking capability
- Integrates with existing phone system
Cons
- No mobile app available
- Limited to SMS communication
- Lacks call recording feature
- No CRM integration
- Offers only flat fee pricing
- No third-party app integrations
- No live agent transfers
- No email follow-up feature
Twine FAQs
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What is Twine?
- Twine is an AI assistant tool specifically designed to help businesses manage missed calls and effectively follow up with potential clients. It performs various actions on behalf of businesses such as managing bookings, sending payment requests, and soliciting customer reviews.
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How does Twine help businesses manage missed calls?
- Twine helps businesses manage missed calls by automatically sending a message to the customer after a missed call. It then figures out their service requirements and schedules them on the business owner's calendar. By integrating with your existing phone system, Twine ensures that no call goes unanswered.
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Can Twine book client appointments automatically?
- Yes, Twine is capable of booking client appointments automatically. If you miss a call, Twine's AI takes over, communicates with the customer to understand their service requirements, and books them on your calendar.
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How does Twine interact with customers?
- Twine interacts with customers through automated SMS messages. When a call is missed, it immediately sends a message to the customer, seeks their service needs, and schedules their appointment. It also prompts customers to provide reviews after service completion.
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What kind of actions can Twine perform on my behalf?
- Twine is designed to perform a range of actions on your behalf. It can book appointments, send payment links, and request customer reviews post-service. All these actions are done through SMS, providing a seamless interaction for customers.
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Does Twine work all day?
- Yes, Twine provides 24/7 service. It is designed to answer business inquiries promptly, regardless of the time of day or location.
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Can Twine help collect customer reviews?
- Yes, Twine assists in collecting customer reviews. It prompts customers to provide reviews after service completion, which can help enhance your business's online reputation.
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