Twig AI
4.74
0
Twig AI improves customer service response and satisfaction using advanced AI tailored for CX teams.
Twig AI Reviews
4.74
Based on 23 reviews
How would you rate Twig AI?
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Anaya Mishra
March 7, 2025
What do you like most about using Twig AI?
The advanced analytics provide us with insights we've never had before, allowing us to anticipate customer needs more effectively.
What do you dislike most about using Twig AI?
Navigating through the setup process can be a bit overwhelming, but the support team is very responsive.
What problems does Twig AI help you solve, and how does this benefit you?
It significantly enhances our customer service efficiency, leading to quicker resolution times and happier customers.
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Omar Hussein
March 6, 2025
What do you like most about using Twig AI?
The comprehensive insights into customer data are game-changing. We can adapt our strategies based on real-time feedback.
What do you dislike most about using Twig AI?
The initial implementation took longer than expected, but once it was up and running, the results were impressive.
What problems does Twig AI help you solve, and how does this benefit you?
Twig AI has streamlined our customer service workflow, allowing us to handle more inquiries without sacrificing quality.
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Aiden Patel
March 6, 2025
What do you like most about using Twig AI?
The AI’s ability to learn and adapt to our specific customer base is outstanding. It continually improves its responses.
What do you dislike most about using Twig AI?
There were some hiccups during the integration phase, but nothing too major.
What problems does Twig AI help you solve, and how does this benefit you?
It significantly enhances our customer service efficiency, leading to quicker resolution times and happier customers.
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Oliver Johnson
March 4, 2025
What do you like most about using Twig AI?
The AI's ability to learn from previous interactions is remarkable. It gets better every day, and our customers have noticed the improvement.
What do you dislike most about using Twig AI?
The cost can be on the higher side for small businesses, but the return on investment justifies it.
What problems does Twig AI help you solve, and how does this benefit you?
It allows us to handle a higher volume of customer inquiries without sacrificing quality, which has positively impacted our bottom line.
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Santiago Pérez
March 3, 2025
What do you like most about using Twig AI?
The comprehensive insights into customer data are game-changing. We can adapt our strategies based on real-time feedback.
What do you dislike most about using Twig AI?
The initial implementation took longer than expected, but once it was up and running, the results were impressive.
What problems does Twig AI help you solve, and how does this benefit you?
Twig AI has streamlined our customer service workflow, allowing us to handle more inquiries without sacrificing quality.
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Daniel Nguyen
March 2, 2025
What do you like most about using Twig AI?
The sophisticated AI personas help us align our responses with different customer segments, which is crucial for personalized service.
What do you dislike most about using Twig AI?
I wish there were more training materials available for new users, but the existing ones are quite helpful.
What problems does Twig AI help you solve, and how does this benefit you?
Twig AI streamlines our customer interactions, leading to improved satisfaction and reduced service costs.
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Theo Schmidt
February 28, 2025
What do you like most about using Twig AI?
The advanced analytics provide us with insights we've never had before, allowing us to anticipate customer needs more effectively.
What do you dislike most about using Twig AI?
Navigating through the setup process can be a bit overwhelming, but the support team is very responsive.
What problems does Twig AI help you solve, and how does this benefit you?
It significantly enhances our customer service efficiency, leading to quicker resolution times and happier customers.
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Nina Peterson
February 28, 2025
What do you like most about using Twig AI?
The insights derived from analyzing multiple data sources are invaluable. They help us understand our customers better.
What do you dislike most about using Twig AI?
I feel that the AI could benefit from more training on regional dialects, as it sometimes misunderstands local expressions.
What problems does Twig AI help you solve, and how does this benefit you?
It streamlines our customer service processes, allowing us to provide faster and more accurate responses, ultimately improving customer satisfaction.
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Rajesh Kumar
February 26, 2025
What do you like most about using Twig AI?
The ability to create personalized communication styles has transformed our approach to customer service. It feels less robotic and more human.
What do you dislike most about using Twig AI?
The learning curve for new users can be steep, but the training resources provided are quite helpful.
What problems does Twig AI help you solve, and how does this benefit you?
Twig AI helps us analyze customer sentiment effectively, allowing us to adjust our strategies in real-time, which has led to increased satisfaction scores.
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Emilia Silva
February 23, 2025
What do you like most about using Twig AI?
The analytics dashboard is visually appealing and easy to navigate, making it simple to derive actionable insights.
What do you dislike most about using Twig AI?
I feel that the AI could benefit from more training on regional dialects, as it sometimes misunderstands local expressions.
What problems does Twig AI help you solve, and how does this benefit you?
It streamlines our customer service processes, allowing us to provide faster and more accurate responses, ultimately improving customer satisfaction.
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Layla Ali
February 22, 2025
What do you like most about using Twig AI?
Twig AI’s ability to learn from interactions is impressive. The more we use it, the smarter it gets.
What do you dislike most about using Twig AI?
The initial configuration took some time, but it was worth it for the benefits we've gained.
What problems does Twig AI help you solve, and how does this benefit you?
It helps us deliver faster and more accurate responses, improving our overall customer experience.
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Liam O'Sullivan
February 19, 2025
What do you like most about using Twig AI?
I love the CX Playbooks feature. It allows us to standardize our customer responses while maintaining a personal touch. The AI personas are incredibly versatile, adapting to different situations seamlessly.
What do you dislike most about using Twig AI?
The setup process was a bit time-consuming, as we had to customize many elements to fit our specific needs. However, once it's set up, it's smooth sailing.
What problems does Twig AI help you solve, and how does this benefit you?
Twig AI has significantly reduced our response times by analyzing customer inquiries and suggesting appropriate responses. This not only boosts customer satisfaction but also frees up our agents to handle more complex issues.
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Dmitry Sokolov
February 18, 2025
What do you like most about using Twig AI?
The customization options are unparalleled. We can tailor the AI to reflect our brand voice, which is essential for maintaining consistency.
What do you dislike most about using Twig AI?
There are occasions when the AI suggests responses that are too formal for our brand, but adjusting the settings helps mitigate this.
What problems does Twig AI help you solve, and how does this benefit you?
Twig AI helps us manage customer interactions more effectively, leading to improved satisfaction rates and a more engaged customer base.
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Fatima Al-Farsi
February 18, 2025
What do you like most about using Twig AI?
The AI co-pilot feature is fantastic. It helps our team tailor responses based on customer history, which has led to more meaningful interactions and improved feedback.
What do you dislike most about using Twig AI?
Sometimes the AI takes a little while to learn the nuances of our company's voice, but it gets better with use.
What problems does Twig AI help you solve, and how does this benefit you?
Twig AI allows us to resolve customer issues faster by providing relevant insights from historical data. This capability has improved our overall efficiency and helped build stronger customer relationships.
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Jin Wang
February 14, 2025
What do you like most about using Twig AI?
The integration with our existing systems was surprisingly smooth. The ability to analyze responses from various sources means our team can stay informed and reactive.
What do you dislike most about using Twig AI?
The learning curve for new users can be steep, but the training resources provided are quite helpful.
What problems does Twig AI help you solve, and how does this benefit you?
Twig AI helps us manage large volumes of inquiries without sacrificing quality. This has led to a significant increase in customer satisfaction and retention.
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Jasper Kim
February 13, 2025
What do you like most about using Twig AI?
The way it analyzes and suggests responses based on previous interactions is impressive. It feels like having an extra team member.
What do you dislike most about using Twig AI?
The pricing model can be a bit confusing, especially when trying to scale usage.
What problems does Twig AI help you solve, and how does this benefit you?
It helps us deliver faster and more accurate responses, improving our overall customer experience.
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Mia Zhang
February 10, 2025
What do you like most about using Twig AI?
Twig AI’s ability to enhance team collaboration has been impressive. Everyone is on the same page, which leads to a more cohesive customer experience.
What do you dislike most about using Twig AI?
The initial analysis of our data took longer than expected, but it was worth the wait for the insights we gained.
What problems does Twig AI help you solve, and how does this benefit you?
It effectively reduces the workload on our agents by providing them with the tools they need to respond quickly and accurately.
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Sofia Petrova
February 10, 2025
What do you like most about using Twig AI?
I appreciate the insights it provides into team performance. The analytics have helped us identify training needs and optimize our workflow.
What do you dislike most about using Twig AI?
Sometimes the AI misinterprets inquiries, leading to a less relevant response. Regular updates could help improve this.
What problems does Twig AI help you solve, and how does this benefit you?
Twig AI allows us to streamline our customer service processes, which has improved our response times and reduced agent burnout.
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Karina Martinez
February 8, 2025
What do you like most about using Twig AI?
The customization features allow us to adapt the AI to our unique needs, which enhances our service delivery.
What do you dislike most about using Twig AI?
It can be a bit slow at times when processing larger datasets, but the insights are worth the wait.
What problems does Twig AI help you solve, and how does this benefit you?
It helps us cut down on response times and provides valuable data on customer interactions, which we can leverage for future strategies.
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Zoe Liu
January 31, 2025
What do you like most about using Twig AI?
The customization options are excellent. We can tailor the AI to reflect our brand voice, which is crucial for maintaining consistency.
What do you dislike most about using Twig AI?
At times, the AI can misinterpret complex queries, but it’s improving with every update.
What problems does Twig AI help you solve, and how does this benefit you?
It helps us manage customer interactions more effectively, leading to improved satisfaction rates and a more engaged customer base.
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Akira Takahashi
January 15, 2025
What do you like most about using Twig AI?
The integration with our existing systems was surprisingly smooth. The ability to analyze responses from various sources means our team can stay informed and reactive.
What do you dislike most about using Twig AI?
I wish there were more customizable templates available out of the box, but it’s manageable since we can create our own.
What problems does Twig AI help you solve, and how does this benefit you?
Twig AI helps us manage large volumes of inquiries without sacrificing quality. This has led to a significant increase in customer satisfaction and retention.
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Lara Nakamura
January 11, 2025
What do you like most about using Twig AI?
The insights derived from analyzing multiple data sources are invaluable. They help us understand our customers better.
What do you dislike most about using Twig AI?
I find that it occasionally struggles with complex customer queries, which can lead to miscommunication.
What problems does Twig AI help you solve, and how does this benefit you?
It allows us to provide quicker responses to customer inquiries, which enhances overall satisfaction and loyalty.
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Nia Chukwuma
January 9, 2025
What do you like most about using Twig AI?
The insights it provides on customer sentiment have transformed our service approach. We can now proactively address issues before they escalate.
What do you dislike most about using Twig AI?
Occasionally, it can misinterpret slang or colloquial phrases, but overall, it performs exceptionally well.
What problems does Twig AI help you solve, and how does this benefit you?
Twig AI has increased our efficiency dramatically, allowing us to manage customer inquiries with much greater speed and accuracy.
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