The automation of mundane tasks has saved us countless hours. The team is now able to focus on more strategic initiatives.
While it's mostly intuitive, there are still some features that require a steep learning curve, especially for new users.
It tackles repetitive inquiries effectively, leading to enhanced customer satisfaction and reduced workload for our team.
I appreciate the range of industries they cater to; it shows their versatility in the market.
The customer support has been inconsistent, which can be frustrating, especially when we encounter issues.
Tovie AI helps reduce the time spent on FAQs, but it's not foolproof, and we still have to manage a lot manually.
I appreciate the customizability of their AI solutions. The ability to tailor chatbots to our specific needs has been a game-changer for our customer service.
The integration process was quite complicated and took longer than expected. There were multiple hiccups along the way that required additional support.
Tovie AI helps us automate repetitive customer inquiries, which has reduced our response time significantly. However, we still face challenges with more complex queries that the bot struggles to handle.
I like the potential of Tovie AI's voice bots; they have a modern approach to customer engagement that is appealing.
Unfortunately, the voice recognition feature is not as accurate as I hoped, leading to frequent misunderstandings with customers.
It does help in managing basic inquiries, but the lack of precision means we still need human agents for most of our interactions, which defeats the purpose of automation.
The generative AI features are impressive. They really help in generating content that resonates well with our target audience.
The pricing could be more competitive. Given the market, I feel we might be able to find similar solutions at a better value.
It has significantly streamlined our content creation process, allowing us to focus more on strategy rather than repetitive tasks.