Ticket AI
3.20
0
Ticket AI automates and enhances ticket management with AI, chatbots, and analytics for improved customer satisfaction and efficiency.
Ticket AI Reviews
3.20
Based on 5 reviews
How would you rate Ticket AI?
What’s your thought?
Mirela Petrova
January 7, 2025
What do you like most about using Ticket AI?
The ticket prioritization feature is very helpful; it ensures that urgent tickets get addressed promptly.
What do you dislike most about using Ticket AI?
The customization options can be overwhelming; it would be great to have more guided setup processes.
What problems does Ticket AI help you solve, and how does this benefit you?
It allows us to handle a larger volume of tickets without compromising on quality, which is vital for our growing business.
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Carlos Gonzalez
December 28, 2024
What do you like most about using Ticket AI?
The automation features are great for repetitive tasks, which helps save time for our team.
What do you dislike most about using Ticket AI?
The chatbot often misunderstands requests, leading to unnecessary escalations.
What problems does Ticket AI help you solve, and how does this benefit you?
It streamlines the ticketing process, but we still need to intervene frequently due to chatbot shortcomings.
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Priya Kumar
December 26, 2024
What do you like most about using Ticket AI?
The analytics dashboard is quite insightful and helps us track trends in customer inquiries.
What do you dislike most about using Ticket AI?
The user interface can be confusing at times, especially when trying to customize settings.
What problems does Ticket AI help you solve, and how does this benefit you?
It helps in managing our ticketing system more efficiently, but the learning curve has been a challenge for new team members.
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Yuki Tanaka
December 17, 2024
What do you like most about using Ticket AI?
I love the ability to integrate it with our existing CRM seamlessly; it makes workflows much smoother.
What do you dislike most about using Ticket AI?
Sometimes the AI responses can be a bit slow during peak hours.
What problems does Ticket AI help you solve, and how does this benefit you?
It significantly reduces the time we spend on repetitive tasks, allowing our support team to focus on more complex issues.
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Leon Martinez
November 18, 2024
What do you like most about using Ticket AI?
I appreciate the automated ticket categorization, which saves time in managing incoming requests.
What do you dislike most about using Ticket AI?
The chatbot often fails to provide accurate answers to customer inquiries, which leads to frustration.
What problems does Ticket AI help you solve, and how does this benefit you?
While it helps in organizing tickets, the frequent issues with the chatbot mean that we are still doing a lot of manual follow-up.
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