Talklab
3.67
0
Talklab analyzes customer chats, provides sentiment scores, and offers actionable insights to improve satisfaction and reduce churn.
Talklab Reviews
3.67
Based on 9 reviews
How would you rate Talklab?
What’s your thought?
Liam O'Sullivan
January 13, 2025
What do you like most about using Talklab?
I appreciate the sentiment analysis feature, as it provides a quick overview of customer feelings during interactions.
What do you dislike most about using Talklab?
The interface is quite clunky and not very intuitive. It took me a while to figure out how to navigate the reports.
What problems does Talklab help you solve, and how does this benefit you?
Talklab helps us understand customer sentiment, but the insights are often too generic and lack depth for actionable change.
How would you rate Talklab?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Jamal Khan
December 30, 2024
What do you like most about using Talklab?
The actionable reports are incredibly useful for our customer service team to improve response strategies.
What do you dislike most about using Talklab?
Sometimes the sentiment scores can be misleading, particularly with ambiguous customer messages.
What problems does Talklab help you solve, and how does this benefit you?
It assists in reducing churn by highlighting dissatisfied customers, enabling us to address issues proactively.
How would you rate Talklab?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Omar Saeed
December 17, 2024
What do you like most about using Talklab?
The actionable insights provided are critical for our customer service strategy and have drastically improved our team’s efficiency.
What do you dislike most about using Talklab?
It sometimes struggles with understanding context in customer chats, which can skew the sentiment scores.
What problems does Talklab help you solve, and how does this benefit you?
By identifying customer concerns early on, we can reduce churn and enhance overall satisfaction.
How would you rate Talklab?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Fatima Al-Mansoori
December 14, 2024
What do you like most about using Talklab?
The ability to analyze chats in real-time is a significant plus for our team.
What do you dislike most about using Talklab?
The analytics could be more detailed; we often find ourselves needing more context.
What problems does Talklab help you solve, and how does this benefit you?
It helps us track customer interactions, but the insights are sometimes too surface-level for strategic decisions.
How would you rate Talklab?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Hiroshi Tanaka
December 11, 2024
What do you like most about using Talklab?
I love the sentiment scoring, which gives us a quick gauge of customer emotions during chats.
What do you dislike most about using Talklab?
The learning curve is steep; it took a while for our team to master all the features.
What problems does Talklab help you solve, and how does this benefit you?
It helps in identifying trends in customer dissatisfaction, which allows us to make informed improvements.
How would you rate Talklab?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Nia Okafor
December 7, 2024
What do you like most about using Talklab?
The natural language processing for filtering chats is quite powerful and user-friendly.
What do you dislike most about using Talklab?
The platform could use some UI improvements; it's a bit cluttered.
What problems does Talklab help you solve, and how does this benefit you?
It helps us understand customer sentiments effectively, allowing for targeted service improvements.
How would you rate Talklab?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
SofÃa GarcÃa
December 5, 2024
What do you like most about using Talklab?
I appreciate the detailed reports that summarize customer interactions and highlight key sentiments.
What do you dislike most about using Talklab?
It would be great if the platform could integrate better with other CRM tools and databases.
What problems does Talklab help you solve, and how does this benefit you?
Talklab helps us reduce churn by analyzing customer feedback and allowing us to respond to issues before they escalate.
How would you rate Talklab?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Anika Bhatia
November 21, 2024
What do you like most about using Talklab?
I like the filtering options; they make it easy to find relevant chats based on specific topics.
What do you dislike most about using Talklab?
The platform is not very customizable, and I wish we could tailor reports more to our needs.
What problems does Talklab help you solve, and how does this benefit you?
It highlights customer dissatisfaction, but sometimes the insights are too broad to act upon effectively.
How would you rate Talklab?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Aisha Nguyen
November 20, 2024
What do you like most about using Talklab?
I like the ability to filter chats using natural language prompts; it makes searching for specific conversations easier.
What do you dislike most about using Talklab?
The reporting features could be more comprehensive. Sometimes, I feel like I need to dig deeper for valuable insights.
What problems does Talklab help you solve, and how does this benefit you?
It helps identify potential churn risks, but the actionable insights aren't as clear-cut as I'd hope for.
How would you rate Talklab?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Talklab alternatives
Respond.io manages customer conversations across channels, ensuring secure, efficient engagement with powerful automation and real-time reporting.
4.25
0
