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The no-code setup makes it accessible for smaller businesses without tech resources.
It doesn't always capture the nuances of customer conversations, which can be frustrating.
While it handles basic inquiries, we often find ourselves having to step in to resolve more complex issues.
The setup process was straightforward, making it accessible for small businesses like us.
The chatbot sometimes struggles with understanding context, leading to irrelevant responses.
It allows us to automate responses for frequent questions, but we still have to manually intervene frequently.
The customization features allow us to align the chatbot's personality with our brand, which is a nice touch.
I find that it lacks depth in understanding customer emotions, which can be frustrating for our users.
It helps streamline basic inquiries, but we often find ourselves needing to clarify or provide additional information.
The ability to customize responses to fit our brand voice is fantastic.
There are times when it doesn’t recognize certain keywords, which can be detrimental to the customer experience.
It helps us handle customer inquiries quickly, freeing our staff to focus on more pressing issues.
The no-code setup is convenient, allowing us to integrate it into our website without needing technical expertise.
The responses sometimes feel generic and don't address customer queries as effectively as I hoped.
It automates some customer interactions, but we still have to step in often, which defeats the purpose of having a chatbot.
The ease of setup was impressive! We had it running in no time, which was essential for our busy schedule.
While the chatbot handles basic queries well, it sometimes fails to understand nuanced questions.
It helps us manage customer inquiries efficiently, allowing our team to focus on more complex issues.
I like that it's easy to set up and doesn't require coding skills.
The responses are often too rigid and don't cater to specific customer needs.
It assists with simple queries, but we still need to handle a lot of follow-up questions manually.
The no-code feature makes it easy for us to get started without needing an IT team.
Sometimes the chatbot doesn't recognize certain slang or local expressions, which can lead to confusion.
It has reduced our response time for basic inquiries, which has improved our customer satisfaction ratings.
The straightforward setup was a plus, making it easy for us to get started with minimal fuss.
Sometimes, it doesn't provide answers that are relevant to our specific industry, leading to customer frustration.
It automates routine inquiries, but we still need to provide additional training for it to understand our niche better.
I really appreciate the customization features that allow us to adapt the chatbot's responses to fit our branding.
It can sometimes lag during peak hours, affecting response times.
It helps reduce the volume of basic inquiries that our human agents have to handle.
I appreciate the customization options available for tailoring responses to our brand's voice.
The chatbot struggles with complex queries, often requiring human intervention.
It helps reduce the workload on our support team, but the limitations in handling queries impact customer satisfaction.
Respond.io manages customer conversations across channels, ensuring secure, efficient engagement with powerful automation and real-time reporting.