Supportzeal
2.40
0
Supportzeal automates customer support with 24/7 chatbots, boosting team efficiency and cutting costs for millions globally.
Supportzeal Reviews
2.40
Based on 5 reviews
How would you rate Supportzeal?
What’s your thought?
Isabel Gonzalez
January 14, 2025
What do you like most about using Supportzeal?
The ability to provide instant responses has significantly improved our customer satisfaction ratings.
What do you dislike most about using Supportzeal?
Sometimes the chatbot fails to understand the context of queries, leading to customer frustration.
What problems does Supportzeal help you solve, and how does this benefit you?
It helps us manage our ticket flow better. By automating responses, our team can focus on more complex issues, ultimately improving our efficiency.
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MarÃa López
December 20, 2024
What do you like most about using Supportzeal?
I like that it offers 24/7 support, which is important for our customers.
What do you dislike most about using Supportzeal?
The system is buggy and frequently goes offline, which defeats the purpose of having a 24/7 service.
What problems does Supportzeal help you solve, and how does this benefit you?
Unfortunately, it hasn't been very beneficial due to its instability. We still have to rely on human agents more often than we anticipated.
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Claudia Martinez
December 14, 2024
What do you like most about using Supportzeal?
I like how quickly we can set up the chatbot. The 15-minute launch time is fantastic for getting things rolling.
What do you dislike most about using Supportzeal?
The user interface is not as intuitive as I would like. It took some time to figure out how to customize the chatbot effectively.
What problems does Supportzeal help you solve, and how does this benefit you?
It helps in automating responses to simple queries, which saves time for our support team. However, complex issues still require human intervention.
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Sofia Castillo
December 9, 2024
What do you like most about using Supportzeal?
The fast implementation time is a plus. We were able to get started quickly.
What do you dislike most about using Supportzeal?
The chatbot's responses can be very generic and do not always address the specific needs of our clients.
What problems does Supportzeal help you solve, and how does this benefit you?
It does help reduce the number of simple inquiries that our team needs to handle, but it lacks depth in understanding customer issues.
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Ana RodrÃguez
November 18, 2024
What do you like most about using Supportzeal?
I appreciate the 24/7 availability. It's nice to know that our customers can get assistance any time of the day, which is crucial for our business.
What do you dislike most about using Supportzeal?
The chatbot can be quite limited in understanding complex queries, which frustrates some of our users when they need detailed help.
What problems does Supportzeal help you solve, and how does this benefit you?
It helps in managing high volumes of support tickets, but the lack of advanced understanding in the bot means we still have to intervene often.
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