Supportagent
2.83
0
SupportAgent.ai drafts Help Scout conversations with AI, improving support and security; not HIPAA compliant, billed separately.
Supportagent Reviews
2.83
Based on 6 reviews
How would you rate Supportagent?
What’s your thought?
Marieke Klein
December 30, 2024
What do you like most about using Supportagent?
I appreciate the AI's ability to generate conversation starters. It does help in brainstorming ideas for replies.
What do you dislike most about using Supportagent?
The fact that it isn't HIPAA compliant is concerning, especially since we deal with sensitive information.
What problems does Supportagent help you solve, and how does this benefit you?
It speeds up the drafting process, but the lack of compliance makes it hard to fully rely on it for our support needs.
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Daan Brouwer
December 29, 2024
What do you like most about using Supportagent?
I find the drafting features useful, especially for handling FAQs quickly.
What do you dislike most about using Supportagent?
The interface can be a bit clunky and not very intuitive.
What problems does Supportagent help you solve, and how does this benefit you?
It helps streamline repetitive inquiries, allowing our team to focus on more complex issues.
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Jasper Verhoeven
December 29, 2024
What do you like most about using Supportagent?
The concept of AI drafting is promising, and it does save time on basic responses.
What do you dislike most about using Supportagent?
The integration with Help Scout is not seamless; I often encounter glitches that disrupt my workflow.
What problems does Supportagent help you solve, and how does this benefit you?
It helps draft replies quickly, but I often find myself rewriting the AI-generated content, making it less efficient.
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Sophie Molenkamp
December 18, 2024
What do you like most about using Supportagent?
The AI's potential to streamline communication is great, and some of its suggestions are quite helpful.
What do you dislike most about using Supportagent?
The separate billing and lack of HIPAA compliance are significant drawbacks for our organization.
What problems does Supportagent help you solve, and how does this benefit you?
It helps with basic drafting, but I often have to double-check the accuracy and appropriateness of the responses.
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Elin Hendriks
December 14, 2024
What do you like most about using Supportagent?
It does a great job at understanding context in conversations, making drafts feel more natural.
What do you dislike most about using Supportagent?
I wish it had more customization options to better fit our brand's voice.
What problems does Supportagent help you solve, and how does this benefit you?
It significantly reduces the time we spend on drafting responses to common queries, improving overall efficiency.
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Lars Jansen
December 10, 2024
What do you like most about using Supportagent?
I like the idea of having AI assist with drafting support messages.
What do you dislike most about using Supportagent?
The AI often produces irrelevant suggestions, which adds more time to my responses.
What problems does Supportagent help you solve, and how does this benefit you?
While it aims to help with drafting, I find myself having to rewrite most of the responses, so it doesn't really solve my problem.
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