Support Board
3.86
0
Support Board automates customer service with AI, customizable chatbots, and seamless platform integrations.
Support Board Reviews
3.86
Based on 7 reviews
How would you rate Support Board?
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Astrid Lindholm
January 7, 2025
What do you like most about using Support Board?
The AI capabilities are impressive. The chatbot can handle most inquiries without human intervention, which saves us time and resources.
What do you dislike most about using Support Board?
The analytics dashboard could be more intuitive. Sometimes it feels overwhelming with all the metrics available.
What problems does Support Board help you solve, and how does this benefit you?
It helps streamline our customer service process. We can focus on more complex issues while the bot handles routine questions, improving overall efficiency.
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Anastasia Gordeeva
January 1, 2025
What do you like most about using Support Board?
The integration with Dialogflow is smooth, making it easier to set up natural language processing for our chatbot.
What do you dislike most about using Support Board?
There are occasional glitches where the chatbot doesn't understand specific queries, which can frustrate customers.
What problems does Support Board help you solve, and how does this benefit you?
It addresses the volume of inquiries during peak hours, but it still requires staff to oversee interactions due to the occasional misunderstandings.
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Dmitry Vasiliev
December 16, 2024
What do you like most about using Support Board?
The basic functionality of responding to FAQs is good.
What do you dislike most about using Support Board?
The lack of multi-language support is a significant drawback for our international customer base.
What problems does Support Board help you solve, and how does this benefit you?
While it helps with basic inquiries, it still requires a lot of manual intervention, which defeats the purpose of automation.
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Aisha Bhatti
December 14, 2024
What do you like most about using Support Board?
The proactive engagement feature is a game-changer. It often reaches out to customers before they even ask for help.
What do you dislike most about using Support Board?
Sometimes the AI doesn't catch the context of complex questions, which can lead to irrelevant responses.
What problems does Support Board help you solve, and how does this benefit you?
It helps us capture leads efficiently by engaging with visitors on our site, significantly boosting our conversion rates.
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Hassan Al-Farsi
December 8, 2024
What do you like most about using Support Board?
I love how it integrates with our existing tools, preventing any disruption in our workflow.
What do you dislike most about using Support Board?
The pricing model could be more flexible. Smaller businesses may find it a bit steep.
What problems does Support Board help you solve, and how does this benefit you?
It reduces the workload on our support team, allowing them to focus on more complex tasks while the bot handles routine queries.
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Lucas Chen
December 3, 2024
What do you like most about using Support Board?
The ability to customize the appearance of the chatbox is fantastic. It blends well with our website design.
What do you dislike most about using Support Board?
I wish there were more pre-built templates for common queries. Building them from scratch is time-consuming.
What problems does Support Board help you solve, and how does this benefit you?
It allows us to respond to customer inquiries faster, which is crucial for retaining clients in our competitive market.
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Omar Khalil
November 26, 2024
What do you like most about using Support Board?
I really appreciate the customizable chatbots. They allow us to tailor the interactions to fit our brand's voice, which is essential in maintaining customer engagement.
What do you dislike most about using Support Board?
The initial setup was a bit complicated, and I felt the documentation could be clearer. It took some time to get the integration with Slack just right.
What problems does Support Board help you solve, and how does this benefit you?
Support Board helps us manage high volumes of customer inquiries without overwhelming our support team. This automation has significantly reduced response times, leading to happier customers.
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