Social Intents
4.55
0
Social Intents provides live chat software for customer support, integrating with Microsoft Teams, Google Chat, Slack, and more.
Social Intents Reviews
4.55
Based on 11 reviews
How would you rate Social Intents?
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Rajesh Chopra
March 3, 2025
What do you like most about using Social Intents?
I like the fact that it integrates with multiple platforms, making it versatile for different teams.
What do you dislike most about using Social Intents?
The pricing is a bit high for startups like ours that are still trying to establish a budget.
What problems does Social Intents help you solve, and how does this benefit you?
It allows us to manage customer queries efficiently, which has improved our overall service delivery.
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Anika Khan
February 27, 2025
What do you like most about using Social Intents?
I love the customization options. We can tailor the chat widget to match our branding perfectly.
What do you dislike most about using Social Intents?
I sometimes find the analytics a bit overwhelming; more straightforward insights would be helpful.
What problems does Social Intents help you solve, and how does this benefit you?
It has enhanced our communication with clients, allowing us to address their needs proactively, which has improved our reputation.
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Amina Siddiqui
February 27, 2025
What do you like most about using Social Intents?
I appreciate the AI chatbot feature, which allows us to answer common queries instantly, freeing up our team for more complex issues.
What do you dislike most about using Social Intents?
There are occasional glitches in the integration with other platforms, which can disrupt the flow of communication.
What problems does Social Intents help you solve, and how does this benefit you?
It streamlines our customer support process, enabling quicker resolutions and improving overall customer satisfaction.
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Omar Al-Farsi
February 25, 2025
What do you like most about using Social Intents?
The integration with Google Chat is seamless, making it easy for our team to manage conversations.
What do you dislike most about using Social Intents?
The subscription plans could be more flexible. We don’t need all the features in the higher-tier plans.
What problems does Social Intents help you solve, and how does this benefit you?
It has streamlined our customer service operations, allowing us to respond quicker to client inquiries.
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Luca Bianchi
February 18, 2025
What do you like most about using Social Intents?
The ease of integrating with Slack is fantastic. It feels like a natural extension of our workflow.
What do you dislike most about using Social Intents?
The pricing can be a bit steep for smaller teams, especially if you want to unlock all features.
What problems does Social Intents help you solve, and how does this benefit you?
It allows us to provide timely support, which is critical in our industry. Customers appreciate the quick responses, leading to higher retention.
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Yuki Takahashi
February 16, 2025
What do you like most about using Social Intents?
The automation features save us a lot of time, allowing our team to focus on more critical tasks.
What do you dislike most about using Social Intents?
It can be a little complex to set up initially, especially if you want to customize the chatbot.
What problems does Social Intents help you solve, and how does this benefit you?
It has helped reduce the number of missed customer inquiries, which is vital for maintaining our service quality.
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Maria Fernandez
February 12, 2025
What do you like most about using Social Intents?
The user-friendly interface makes it accessible for all team members, regardless of technical experience. The analytics dashboard is also very insightful.
What do you dislike most about using Social Intents?
Sometimes the notifications can be overwhelming, especially during peak hours when multiple chats come in.
What problems does Social Intents help you solve, and how does this benefit you?
It helps us manage our customer inquiries effectively, reducing wait times and ensuring our clients feel valued. This has led to an increase in positive feedback.
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Nicolas Dupont
February 5, 2025
What do you like most about using Social Intents?
The detailed reporting and analytics are fantastic for tracking our performance and making improvements.
What do you dislike most about using Social Intents?
There are occasional bugs that can disrupt the chat flow, which can be frustrating during busy hours.
What problems does Social Intents help you solve, and how does this benefit you?
It has significantly improved our customer engagement, which has positively impacted our sales.
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Sofia Müller
January 30, 2025
What do you like most about using Social Intents?
The live chat feature is very responsive, which keeps our customers engaged.
What do you dislike most about using Social Intents?
The customer support could be faster. Sometimes it takes a while to get answers to our queries.
What problems does Social Intents help you solve, and how does this benefit you?
It helps us maintain a high level of customer engagement, which is crucial for our business growth.
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Chen Wang
January 16, 2025
What do you like most about using Social Intents?
The detailed reporting helps us track performance and identify areas for improvement easily.
What do you dislike most about using Social Intents?
The setup process can be a bit time-consuming, especially if you're customizing everything from scratch.
What problems does Social Intents help you solve, and how does this benefit you?
It simplifies our customer interaction significantly, allowing us to manage inquiries efficiently and maintain high service levels.
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Hiroshi Nakamura
January 15, 2025
What do you like most about using Social Intents?
The seamless integration with Microsoft Teams has transformed our customer support. I love how easy it is to set up and customize the chat features.
What do you dislike most about using Social Intents?
While the chatbot integration is impressive, I wish there were more pre-built templates to speed up the setup process.
What problems does Social Intents help you solve, and how does this benefit you?
Social Intents has significantly improved our response times. We can handle multiple inquiries simultaneously, which boosts customer satisfaction and retention.
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