Social Intents
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Social Intents provides live chat software for customer support, integrating with Microsoft Teams, Google Chat, Slack, and more.
What is Social Intents?
Social Intents is a live chat software solution designed to streamline customer interactions and support by integrating chat capabilities into platforms like Microsoft Teams, Google Chat, Slack, and others. It offers features such as chat customization, ChatGPT AI chatbots for tailored interactions, detailed reporting for performance monitoring, and automation and integrations with tools like ChatGPT and Dialogflow. The pricing plans are tiered based on features and usage needs, catering to small businesses, entrepreneurs, marketers, and teams utilizing collaboration platforms like Microsoft Teams, Slack, Zoom, or Webex. Social Intents provides a 14-day free trial with various subscription options and no contracts, allowing users to cancel at any time. Testimonials highlight the ease of integration, online support, rapid setup, reliability, and user-friendly interface of Social Intents.
Who created Social Intents?
Social Intents was founded by Leonard K, as indicated in the document "social-intents.pdf". Leonard K is also mentioned as a testimonial given by a Technical Lead named Leonard K in the same document. The company, offering live chat services and customer engagement solutions, caters to small businesses, entrepreneurs, marketers, and those seeking to enhance their sales through various pricing plans and features.
What is Social Intents used for?
- Improving customer satisfaction
- Driving sales
- Engaging website visitors
- Chatbot training
- Chat with website visitors using favorite platforms like Microsoft Teams, Google Chat, and Slack
- Personalize the chat experience with custom settings, logos, and office hours
- Deploy AI-powered chatbots trained on website data for smarter customer interactions
- Monitor and analyze chat transcripts and performance with in-depth reporting features
- Seamlessly integrate ChatGPT and Dialogflow chatbots with human escalation options
- Personalize chat experience with custom settings, logos, and office hours
- Enhance support with live chat software for Microsoft Teams, Google Chat, Slack, and more
- Integrate cutting-edge chat technology into business for heightened customer satisfaction
- Customize settings, logos, and office hours to personalize chat experience
- View detailed performance reporting, transcripts, and analytics for better understanding of customer interactions
- Streamline interactions and support with all-in-one solution for integrating chat capabilities into daily platforms like Teams, Google, Slack, Webex, and Zoom
- Enhance customer interactions and support with Live Chat Software
- Improve sales for small businesses, entrepreneurs, and marketers
- Support teams using Microsoft Teams, Slack, Zoom, or Webex
- Integration of cutting-edge chat technology into business operations
- Provide an all-in-one solution for engaging visitors and driving sales
- Engage website visitors in live chat
- Improve customer service and online sales
- Pre-chat surveys and quick replies
- Proactive chat invites and targeting rules
- Customizable chat widget
- Integrate with third-party systems like CRM, Ticketing, and Lead systems
- Provide 14-Day Free Trial and No-Risk Guarantee
- Offer different pricing plans for various needs
- Support for unlimited team members and agents
- Chat with website visitors using platforms like Microsoft Teams, Google Chat, and Slack
- Deploy ChatGPT AI Chatbots trained on website data for smarter customer interactions
- Creating customer loyalty
- Integrating chat capabilities into Microsoft Teams, Google Chat, Slack, and more
- Building AI-powered chatbots
- Customizing chat settings, logos, and office hours
- Monitoring and analyzing chat transcripts and performance
- Automating chat processes and integrations
- Offering human escalation options
- Engaging website visitors through live chat
- Improving customer service and online sales
- Offering pre-chat surveys and quick replies
- Implementing proactive chat invites and targeting rules
- Training AI-driven chatbots for tailored interactions
- Integrating with third-party CRM, ticketing, and lead systems
- Providing detailed reporting and analytics for performance monitoring
- Supporting automation and seamless integration with chatbots
- Enhancing customer interactions with human escalation options
Who is Social Intents for?
- Small businesses
- Entrepreneurs
- Marketers
- Teams using Microsoft Teams, Slack, Zoom, or Webex
How to use Social Intents?
To effectively use Social Intents for engaging customers and website visitors, follow these steps:
- Choose a Plan: Select a plan based on your needs, such as Starter, Basic, Pro, Business, or Agency/Reseller, each offering different features and pricing options.
- Sign Up for a Trial: Enjoy a 14-day free trial to explore the platform with all its functionalities risk-free.
- Customize Chat: Personalize your chat widget with features like canned responses, targeting rules, and proactive chat invites.
- Add Team Members: Set up an unlimited number of agents to grow your live chat capabilities as your team expands.
- Integration with Third Parties: Integrate Social Intents with services like CRM and ticketing systems for seamless data transfer.
- Utilize Chat Features: Benefit from features like pre-chat surveys, quick replies, chatbot training, and customization options.
- Monitor Performance: Keep track of your chat interactions through detailed reporting, viewing transcripts, and analytics.
- Enhance Automation: Seamlessly integrate AI-powered chatbots like ChatGPT for smarter customer interactions and human escalation when needed.
By following these steps, you can leverage Social Intents to streamline customer interactions, enhance support, and drive sales effectively. Start engaging your website visitors with ease and take advantage of the various features provided by this comprehensive live chat solution.
Pros
- Deploy AI-powered chatbots trained on website data for smarter customer interactions
- Seamless automation and integrations with options for human escalation
- Potential for real-time auto-translation to enhance communication capabilities
- Various pricing tiers to accommodate different chat conversation volumes
- Experience with handling COVID-19 related needs efficiently
- Responsive support with available live chat assistance
- User-friendly app with reliable performance
- Positive user feedback indicating ease of use and effectiveness
- Rapid setup and ease of deployment
- Reliability and positive feedback from users
Cons
- Absence of certain integrations or extensions available in alternative tools
- Lack of information on customer satisfaction levels or reviews
- No mention of advanced features like automation and detailed reporting in all plans
- Pricing may not justify the value provided compared to competitors
- Potential limitations for small businesses due to high pricing
- No clear information on the effectiveness of the ChatGPT integration
Social Intents Pricing and plans
Paid plans start at $39/month and include:
- 1 Chat Widget
- 1 Website Domain
- Only 3 Agents
- 200 Chat conversations/month
- ChatGPT Integration
- 25 ChatGPT Trained URLs
Social Intents FAQs
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Who should use Social Intents?
- Small businesses, entrepreneurs, marketers, and anyone who wants to improve their sales. Especially teams that use Microsoft Teams, Slack, Zoom, or Webex.
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Is there a Free Trial?
- Yes! We offer a 14-Day free pro trial with all the bells and whistles to make sure you love the product. Cancel at any time and there are never any contracts.
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Can I use live chat on multiple websites?
- Yes - absolutely! Each of our plans supports a tiered number of websites. So just pick a plan that fits your needs.
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Do I have to sign a contract?
- No! There are no contracts and you can cancel at any time.
Get started with Social Intents
Social Intents reviews
Hiroshi Nakamura
January 15, 2025
What do you like most about using Social Intents?
The seamless integration with Microsoft Teams has transformed our customer support. I love how easy it is to set up and customize the chat features.
What do you dislike most about using Social Intents?
While the chatbot integration is impressive, I wish there were more pre-built templates to speed up the setup process.
What problems does Social Intents help you solve, and how does this benefit you?
Social Intents has significantly improved our response times. We can handle multiple inquiries simultaneously, which boosts customer satisfaction and retention.
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Maria Fernandez
February 12, 2025
What do you like most about using Social Intents?
The user-friendly interface makes it accessible for all team members, regardless of technical experience. The analytics dashboard is also very insightful.
What do you dislike most about using Social Intents?
Sometimes the notifications can be overwhelming, especially during peak hours when multiple chats come in.
What problems does Social Intents help you solve, and how does this benefit you?
It helps us manage our customer inquiries effectively, reducing wait times and ensuring our clients feel valued. This has led to an increase in positive feedback.
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Amina Siddiqui
February 27, 2025
What do you like most about using Social Intents?
I appreciate the AI chatbot feature, which allows us to answer common queries instantly, freeing up our team for more complex issues.
What do you dislike most about using Social Intents?
There are occasional glitches in the integration with other platforms, which can disrupt the flow of communication.
What problems does Social Intents help you solve, and how does this benefit you?
It streamlines our customer support process, enabling quicker resolutions and improving overall customer satisfaction.
How would you rate Social Intents?
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