The ability to continuously train the chatbot is fantastic. It evolves with our needs and improves over time.
Sometimes the bot gives generic responses, which can frustrate customers looking for specific help.
It allows us to provide support around the clock, which has increased our sales as customers can get immediate answers to their inquiries.
The feature that allows us to use our own data for training the chatbot is quite useful. It makes the interactions more relevant to our customers.
Unfortunately, I found the platform to be buggy at times. It crashed during training sessions, which led to a lot of lost progress.
It helps manage customer inquiries outside of business hours, which is great. However, I expected a more seamless experience in implementing the chatbot.
The customization options are extensive, allowing us to create a bot that really fits our brand voice and customer needs.
I wish there were more pre-built templates to choose from. Creating from scratch is great, but sometimes a starting point would help.
It helps us manage high volumes of customer inquiries efficiently, improving our response times and customer satisfaction dramatically.
I love that it can handle a variety of data types and still maintain accuracy in responses. This flexibility has made it a valuable tool for our customer service.
The documentation could be improved. Sometimes, it’s hard to find detailed guidance on specific features.
It reduces the workload on our staff by providing immediate responses to common questions, which allows our team to focus on more complex customer issues.
I appreciate the ability to customize the chatbot according to our specific business needs. The tool allows for integration with our CRM, which is crucial for tailoring responses.
The learning curve was a bit steep initially. I found the setup process to be more complicated than expected, which made the first few days challenging.
Scribo AI addresses the issue of delayed customer responses by providing 24/7 support. This has significantly improved customer satisfaction, although I wish the responses were a bit more intuitive.