
The responsiveness of the tool is fantastic! It allows me to engage with customers in real-time.
I wish there were more templates available for specific types of reviews.
It significantly reduces the time spent managing reviews, letting me focus on other aspects of my business while still maintaining a strong customer connection.
The ability to customize responses to fit our brand voice has been a game changer for our small business.
Sometimes, the AI takes a bit too long to generate responses, especially during peak review seasons.
It addresses the overwhelming number of reviews we receive, allowing us to maintain a positive online presence without burning out.
The concept is great, and I appreciate the 24/7 support from AI.
The AI does not always understand context, and I have had to manually edit responses frequently.
While it helps in responding quickly, I find myself spending more time correcting the AI's responses, which defeats the purpose of saving time.
The multilingual support is impressive, as it allows me to respond to reviews in Arabic and English without any hassle.
The AI sometimes misinterprets the tone of reviews, leading to responses that feel a bit off or not entirely on-brand.
It saves me a lot of time in managing customer feedback, but I'm still wary of the AI's ability to capture the nuances of customer sentiments.
I love the SEO optimization feature; it really helps our responses get more visibility online.
The initial setup took longer than expected, especially training the AI to match our brand voice.
It effectively helps us manage our online reputation by allowing quick responses to reviews, which is crucial for our restaurant's success.
Respond.io manages customer conversations across channels, ensuring secure, efficient engagement with powerful automation and real-time reporting.