REVE Chat
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REVE Chat unifies customer communication with AI chatbots, live chat, video chat, and co-browsing for better service.
What is REVE Chat?
REVE Chat is a customer communication platform that unifies and simplifies all communication between a business and its customers. It offers features such as AI chatbots for automation and enhanced customer communication, a live chat solution for real-time support, video chat for personalized interactions, and co-browsing to collaborate with customers in real-time for faster issue resolution. The platform supports multiple communication channels and provides integrations with various tools. Moreover, REVE Chat has been positively reviewed by users for its effectiveness in handling customer inquiries, improving response times, and overall customer satisfaction. The platform aims to simplify and enhance customer communication, enabling businesses to deliver superior service and boost sales.
Who created REVE Chat?
REVE Chat was created by Laxman Tari. It was launched on May 13, 2020. The company is headquartered in Singapore, with development offices in Bangladesh & India and sales offices in the USA, the UK, the UAE, and Hong Kong. REVE Chat is a customer communication platform that simplifies all communication between a business and its customers, offering features like AI chatbots, live chat solutions, video calls, co-browsing, and chat SDK integration for mobile apps.
What is REVE Chat used for?
- Lead generation from website
- Handling support queries with REVE Bot
- Increasing inquiries by 30% with instant connections
- Customer support via bot and live chat
- Enhancing customer service with co-browsing and video chat
- Transforming customer support operations with AI-powered chatbot
- Improving response time and customer satisfaction
- Automating customer support and engagement with chatbot
- Personalizing customer conversations across multiple channels
- Integration with e-commerce, CRMs, and CMS platforms
- Live Chat: Connect with customers in real-time for online sales and support
- Chatbots: Engage visitors with AI chatbots to answer FAQs and qualify leads
- Video Chat: Offer personalized conversations with face-to-face voice & video chat
- Co-Browsing: Collaborate with customers in real-time for instant communication and faster issue resolution
- Multi-Channel Support: Provide instant customer support on popular messaging platforms
- Chat API & SDK: Add messaging functionality to web or mobile apps for in-app messaging
- Engage Customers Across Preferred Channels: Deliver unified customer service experience across channels like Facebook Messenger, WhatsApp for Business, etc.
- 24/7 Support with AI Chatbot: Provide real-time answers to FAQs and assistance round the clock
- Personalized Customer Conversations: Deliver personalized conversations across multiple channels
- Easy Integrations with 40+ Tools: Connect with e-commerce, CRMs, and CMS platforms with ready integrations and API access
- Real-time customer support through live chat
- Engaging visitors with AI chatbots to answer FAQs and qualify leads
- Personalized conversations through face-to-face voice & video chat
- Real-time collaboration with customers using co-browsing software
- Delivering instant support on messaging channels like Facebook Messenger, WhatsApp, Viber, and Telegram
- Integration of messaging functionality in web or mobile apps with Chat API & SDK
- Engaging customers across various channels for real-time support and effective conversations
- 24/7 customer assistance through AI chatbots
- Improving customer relationships with personalized experiences
- Handling support queries efficiently and increasing customer satisfaction
- Live Chat for online sales and support
- Engage visitors with AI chatbots to answer FAQs and qualify leads
- Personalized conversations through video chat
- Deliver customer support on popular messaging channels like Facebook Messenger and WhatsApp
- Add messaging functionality to web or mobile apps with Chat API & SDK
- Provide 24/7 assistance with AI Chatbot
- Automate customer support and engagement with Chatbot
- Integrate with e-commerce, CRMs, and CMS platforms with 40+ ready integrations
- Deliver personalized customer conversations across multiple channels
- Provide better contextual and conversational support in real-time
- Engage customers with live chat for online sales and support
- Automate sales processes to qualify leads using chatbots
- Facilitate face-to-face voice and video conversations with customers
- Collaborate with customers through co-browsing for faster issue resolution
- Deliver instant customer support on popular messaging channels like Facebook Messenger, WhatsApp for Business, Viber, and Telegram
- Add messaging functionality inside web or mobile apps with Chat API & SDK
- Offer AI chatbot assistance for 24/7 customer support
- Enhance customer relationships by providing personalized experiences
- Facilitate interactions across multiple channels such as websites, mobile, and messaging
Who is REVE Chat for?
- Ecommerce & Omnichannel Operations
- CTO
- COO
- Business Development Manager
- Marketing Director
- Head of Marketing
- Contact Centre Operations Manager
- Head of Ecommerce & Omnichannel Operations
How to use REVE Chat?
To use Reve Chat, follow these steps:
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Live Chat: Connect with customers in real time for sales and support via live chat software.
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Chatbots: Engage visitors with AI chatbots answering FAQs and automating sales processes.
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Video Chat: Offer personalized conversations with customers through face-to-face voice and video chat.
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Co-Browsing: Collaborate with customers in real time on websites or mobile apps for instant communication and faster issue resolution.
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Multi-Channel: Provide customer support on popular messaging channels like Facebook Messenger, WhatsApp, Viber, and Telegram.
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Chat API & SDK: Add messaging inside web or mobile apps for in-app messaging using Android and iOS SDK.
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Enterprise Plans: Choose from different plans tailored to enterprise, advanced, standard, or custom needs.
For integration:
- Copy snippet code and paste it before the closing tag on your website page.
- Alternatively, email the code to the IT administrator for installation.
Additional details include:
- Creating Chatbots: Create as many chatbots as needed based on the pricing plan.
- Trial Period: After the trial ends, select a plan; data and setup will remain.
- Cancellation: Cancel subscriptions via the settings in the REVE Chat dashboard.
- Unique Visitor: Refers to the actual number of people interacting with the chatbot without repeating counts.
- Charges: If unique visitor limits are exceeded, additional charges apply.
REVE Chat unifies communication across various channels and offers a platform to automate customer support, enhance engagement, and improve overall customer satisfaction and retention.
Pros
- Superior service delivery
- Includes a built-in ticketing system for efficient resolution of customer issues.
- Enables businesses to set up chat functionality on mobile applications using chat SDK.
- Enhances customer guidance with advanced co-browsing feature for remote navigation of customer browser windows.
- Allows collaboration with customers through video calls for a more personalized experience.
- Empowers customer service teams to provide enriched support in real-time with a live chat solution.
- Includes an AI chatbot for smarter and more efficient conversations with customers.
- The platform offers various features to streamline customer interactions and improve service quality.
- Deliver personalized customer conversations across multiple channels
- Boosted sales
Cons
- No specific cons or missing features mentioned in the document.
- No specific cons or missing features were identified in the provided information.
- No specific cons were identified
- No specific cons of using Reve Chat were found in the provided documents.
- Specific cons of using Reve Chat were not mentioned in the provided documents.
- No specific cons or missing features were mentioned in the provided documents.
REVE Chat Pricing and plans
Paid plans start at $45/Month and include:
- 1 Active Chatbot
- 1000 Unique Engaged Visitors / Month
- 30 Days Chat History
- Visual Bot Builder
- Human Handover
- Basic Reporting
REVE Chat FAQs
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What is unique visitor?
- Unique visitor refers to the actual number of people who have interacted with your chatbot in a reported time. This number does not increase if the previous engaged visitor returns to the chatbot again. Depending on your plan, REVE Chatbot gives the freedom to engage in conversations with as many visitors as you need. However, each plan has a restriction on the number of unique visitors you can interact with.
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What happens after my limit of unique visitor ends?
- REVE Chat allows you to continue engaging with visitors even when the limit of unique visitors end. However, in that case, you will be charged $0.05 per unique engaged visitor.
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How can I cancel my account?
- Go to Settings menu under VE Chat dashboard, click on the Billing option, and under 'Account Overview', at the bottom click on ‘Cancel my Account’. However, you can use the product until the subscription ends.
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Where is REVE Chat headquartered?
- REVE Chat is headquartered in Singapore. The company has development offices in Bangladesh & India and sales offices in the USA, the UK, the UAE, and Hong Kong.
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How does REVE Chat help businesses enhance customer communication?
- REVE Chat offers various features to streamline customer interactions and improve overall service quality. It includes an AI chatbot for automating and enhancing customer communication, a live chat solution for real-time support, video calls for personalized experiences, and a co-browsing feature for remote customer guidance.
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What industries does REVE Chat cater to?
- REVE Chat caters to various industries and offers specific chatbot solutions for banking, education, HR, insurance, telecom, real estate, ecommerce, and the restaurant sectors.
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What are the pricing options for REVE Chat?
- REVE Chat offers competitive pricing with different plans including Enterprise, Advanced, Standard, and Custom. Prices range from $45 to $399 per month, billed annually, with various features included in each plan.
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How can businesses integrate REVE Chat with other tools?
- REVE Chat provides easy integrations with 40+ tools, allowing businesses to connect with e-commerce, CRMs, and CMS platforms. It also offers robust API access for custom integrations.
Get started with REVE Chat
REVE Chat reviews
Anya Petrov
January 4, 2025
What do you like most about using REVE Chat?
The video chat feature allows for more personal interactions, which customers appreciate.
What do you dislike most about using REVE Chat?
The AI chatbot sometimes fails to understand unique queries.
What problems does REVE Chat help you solve, and how does this benefit you?
It allows for quicker resolutions to customer issues, enhancing overall satisfaction.
How would you rate REVE Chat?
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Minh Nguyen
December 18, 2024
What do you like most about using REVE Chat?
The user interface is clean and modern.
What do you dislike most about using REVE Chat?
The response time can lag during peak hours.
What problems does REVE Chat help you solve, and how does this benefit you?
It helps us communicate with our customers, but I think it needs more optimization.
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Nathan Carter
January 6, 2025
What do you like most about using REVE Chat?
The variety of communication channels allows us to connect with customers how they prefer.
What do you dislike most about using REVE Chat?
There are some features that could be more intuitive.
What problems does REVE Chat help you solve, and how does this benefit you?
It greatly improves our customer interaction abilities, leading to increased satisfaction.
How would you rate REVE Chat?
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