REVE Chat

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REVE Chat unifies customer communication with AI chatbots, live chat, video chat, and co-browsing for better service.

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What is REVE Chat?

REVE Chat is a customer communication platform that unifies and simplifies all communication between a business and its customers. It offers features such as AI chatbots for automation and enhanced customer communication, a live chat solution for real-time support, video chat for personalized interactions, and co-browsing to collaborate with customers in real-time for faster issue resolution. The platform supports multiple communication channels and provides integrations with various tools. Moreover, REVE Chat has been positively reviewed by users for its effectiveness in handling customer inquiries, improving response times, and overall customer satisfaction. The platform aims to simplify and enhance customer communication, enabling businesses to deliver superior service and boost sales.

Who created REVE Chat?

REVE Chat was created by Laxman Tari. It was launched on May 13, 2020. The company is headquartered in Singapore, with development offices in Bangladesh & India and sales offices in the USA, the UK, the UAE, and Hong Kong. REVE Chat is a customer communication platform that simplifies all communication between a business and its customers, offering features like AI chatbots, live chat solutions, video calls, co-browsing, and chat SDK integration for mobile apps.

What is REVE Chat used for?

Lead generation from website
Handling support queries with REVE Bot
Increasing inquiries by 30% with instant connections
Customer support via bot and live chat
Enhancing customer service with co-browsing and video chat
Transforming customer support operations with AI-powered chatbot
Improving response time and customer satisfaction
Automating customer support and engagement with chatbot
Personalizing customer conversations across multiple channels
Integration with e-commerce, CRMs, and CMS platforms
Live Chat: Connect with customers in real-time for online sales and support
Chatbots: Engage visitors with AI chatbots to answer FAQs and qualify leads
Video Chat: Offer personalized conversations with face-to-face voice & video chat
Co-Browsing: Collaborate with customers in real-time for instant communication and faster issue resolution
Multi-Channel Support: Provide instant customer support on popular messaging platforms
Chat API & SDK: Add messaging functionality to web or mobile apps for in-app messaging
Engage Customers Across Preferred Channels: Deliver unified customer service experience across channels like Facebook Messenger, WhatsApp for Business, etc.
24/7 Support with AI Chatbot: Provide real-time answers to FAQs and assistance round the clock
Personalized Customer Conversations: Deliver personalized conversations across multiple channels
Easy Integrations with 40+ Tools: Connect with e-commerce, CRMs, and CMS platforms with ready integrations and API access
Real-time customer support through live chat
Engaging visitors with AI chatbots to answer FAQs and qualify leads
Personalized conversations through face-to-face voice & video chat
Real-time collaboration with customers using co-browsing software
Delivering instant support on messaging channels like Facebook Messenger, WhatsApp, Viber, and Telegram
Integration of messaging functionality in web or mobile apps with Chat API & SDK
Engaging customers across various channels for real-time support and effective conversations
24/7 customer assistance through AI chatbots
Improving customer relationships with personalized experiences
Handling support queries efficiently and increasing customer satisfaction
Live Chat for online sales and support
Engage visitors with AI chatbots to answer FAQs and qualify leads
Personalized conversations through video chat
Deliver customer support on popular messaging channels like Facebook Messenger and WhatsApp
Add messaging functionality to web or mobile apps with Chat API & SDK
Provide 24/7 assistance with AI Chatbot
Automate customer support and engagement with Chatbot
Integrate with e-commerce, CRMs, and CMS platforms with 40+ ready integrations
Deliver personalized customer conversations across multiple channels
Provide better contextual and conversational support in real-time
Engage customers with live chat for online sales and support
Automate sales processes to qualify leads using chatbots
Facilitate face-to-face voice and video conversations with customers
Collaborate with customers through co-browsing for faster issue resolution
Deliver instant customer support on popular messaging channels like Facebook Messenger, WhatsApp for Business, Viber, and Telegram
Add messaging functionality inside web or mobile apps with Chat API & SDK
Offer AI chatbot assistance for 24/7 customer support
Enhance customer relationships by providing personalized experiences
Facilitate interactions across multiple channels such as websites, mobile, and messaging

Who is REVE Chat for?

Ecommerce & Omnichannel Operations
CTO
COO
Business Development Manager
Marketing Director
Head of Marketing
Contact Centre Operations Manager
Head of Ecommerce & Omnichannel Operations

How to use REVE Chat?

To use Reve Chat, follow these steps:

Live Chat: Connect with customers in real time for sales and support via live chat software.
Chatbots: Engage visitors with AI chatbots answering FAQs and automating sales processes.
Video Chat: Offer personalized conversations with customers through face-to-face voice and video chat.
Co-Browsing: Collaborate with customers in real time on websites or mobile apps for instant communication and faster issue resolution.
Multi-Channel: Provide customer support on popular messaging channels like Facebook Messenger, WhatsApp, Viber, and Telegram.
Chat API & SDK: Add messaging inside web or mobile apps for in-app messaging using Android and iOS SDK.
Enterprise Plans: Choose from different plans tailored to enterprise, advanced, standard, or custom needs.

For integration:

Copy snippet code and paste it before the closing tag on your website page.
Alternatively, email the code to the IT administrator for installation.

Additional details include:

Creating Chatbots: Create as many chatbots as needed based on the pricing plan.
Trial Period: After the trial ends, select a plan; data and setup will remain.
Cancellation: Cancel subscriptions via the settings in the REVE Chat dashboard.
Unique Visitor: Refers to the actual number of people interacting with the chatbot without repeating counts.
Charges: If unique visitor limits are exceeded, additional charges apply.

REVE Chat unifies communication across various channels and offers a platform to automate customer support, enhance engagement, and improve overall customer satisfaction and retention.

Pros

Superior service delivery
Includes a built-in ticketing system for efficient resolution of customer issues.
Enables businesses to set up chat functionality on mobile applications using chat SDK.
Enhances customer guidance with advanced co-browsing feature for remote navigation of customer browser windows.
Allows collaboration with customers through video calls for a more personalized experience.
Empowers customer service teams to provide enriched support in real-time with a live chat solution.
Includes an AI chatbot for smarter and more efficient conversations with customers.
The platform offers various features to streamline customer interactions and improve service quality.
Deliver personalized customer conversations across multiple channels
Boosted sales
Supports multiple communication channels including websites, social media platforms, and messaging apps.
Simplified and enhanced customer communication
Industry-specific chatbot solutions
Support for multiple communication channels
Ticketing system for issue resolution

Cons

No specific cons or missing features mentioned in the document.
No specific cons or missing features were identified in the provided information.
No specific cons were identified
No specific cons of using Reve Chat were found in the provided documents.
Specific cons of using Reve Chat were not mentioned in the provided documents.
No specific cons or missing features were mentioned in the provided documents.

Pros

Cons

Superior service delivery
Includes a built-in ticketing system for efficient resolution of customer issues.
Enables businesses to set up chat functionality on mobile applications using chat SDK.
Enhances customer guidance with advanced co-browsing feature for remote navigation of customer browser windows.
Allows collaboration with customers through video calls for a more personalized experience.
Empowers customer service teams to provide enriched support in real-time with a live chat solution.
Includes an AI chatbot for smarter and more efficient conversations with customers.
The platform offers various features to streamline customer interactions and improve service quality.
Deliver personalized customer conversations across multiple channels
Boosted sales
Supports multiple communication channels including websites, social media platforms, and messaging apps.
Simplified and enhanced customer communication
Industry-specific chatbot solutions
Support for multiple communication channels
Ticketing system for issue resolution

No specific cons or missing features mentioned in the document.
No specific cons or missing features were identified in the provided information.
No specific cons were identified
No specific cons of using Reve Chat were found in the provided documents.
Specific cons of using Reve Chat were not mentioned in the provided documents.
No specific cons or missing features were mentioned in the provided documents.

REVE Chat Pricing and plans

Paid plans start at $45/Month and include:

1 Active Chatbot
1000 Unique Engaged Visitors / Month
30 Days Chat History
Visual Bot Builder
Human Handover
Basic Reporting

REVE Chat FAQs

What is unique visitor?: Unique visitor refers to the actual number of people who have interacted with your chatbot in a reported time. This number does not increase if the previous engaged visitor returns to the chatbot again. Depending on your plan, REVE Chatbot gives the freedom to engage in conversations with as many visitors as you need. However, each plan has a restriction on the number of unique visitors you can interact with.

What happens after my limit of unique visitor ends?: REVE Chat allows you to continue engaging with visitors even when the limit of unique visitors end. However, in that case, you will be charged $0.05 per unique engaged visitor.

How can I cancel my account?: Go to Settings menu under VE Chat dashboard, click on the Billing option, and under 'Account Overview', at the bottom click on ‘Cancel my Account’. However, you can use the product until the subscription ends.

Where is REVE Chat headquartered?: REVE Chat is headquartered in Singapore. The company has development offices in Bangladesh & India and sales offices in the USA, the UK, the UAE, and Hong Kong.

How does REVE Chat help businesses enhance customer communication?: REVE Chat offers various features to streamline customer interactions and improve overall service quality. It includes an AI chatbot for automating and enhancing customer communication, a live chat solution for real-time support, video calls for personalized experiences, and a co-browsing feature for remote customer guidance.

What industries does REVE Chat cater to?: REVE Chat caters to various industries and offers specific chatbot solutions for banking, education, HR, insurance, telecom, real estate, ecommerce, and the restaurant sectors.

What are the pricing options for REVE Chat?: REVE Chat offers competitive pricing with different plans including Enterprise, Advanced, Standard, and Custom. Prices range from $45 to $399 per month, billed annually, with various features included in each plan.

How can businesses integrate REVE Chat with other tools?: REVE Chat provides easy integrations with 40+ tools, allowing businesses to connect with e-commerce, CRMs, and CMS platforms. It also offers robust API access for custom integrations.