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Honestly, not much. The idea of an AI receptionist is great, but the execution falls flat for me.
The voice quality is robotic, and it often misunderstands customer queries. It feels more like a chore than a help.
I thought it would save time on calls, but it often requires me to step in anyway. It's more of a hassle than a solution.
It's incredibly user-friendly and integrates well with my existing systems.
I wish there were more customization options for specific queries.
It streamlines customer inquiries, making my team more efficient and allowing us to respond faster.
The adaptability to different industries is impressive. It suits my cleaning service needs well.
Sometimes the transitions between calls can be clunky, causing delays.
It helps manage incoming requests during peak hours, allowing me to focus on other tasks.
I appreciate the automatic call recording feature; it helps to keep track of conversations.
The AI can be too literal and struggles with customer emotions, which is vital in my line of work.
It helps with managing busy hours, but the lack of human touch can be detrimental in service industries.
The concept of having industry-specific adaptations is promising, especially for niches like real estate.
The customer support is lacking, and I found it difficult to get assistance when I needed it.
It can handle basic inquiries, but I still find myself answering more complex questions, which defeats the purpose.
The case sorting feature makes it easier to prioritize follow-ups. It's a time-saver.
It sometimes lacks the nuance needed for complex inquiries.
It effectively reduces my workload during busy hours, allowing me to concentrate on growing the business.
It's a decent solution for handling routine calls, especially for smaller businesses.
The AI sometimes struggles with context and can misinterpret requests.
It reduces the number of calls I have to take directly, but I still have to manage significant follow-up.
Respond.io manages customer conversations across channels, ensuring secure, efficient engagement with powerful automation and real-time reporting.