Proficient AI
3.18
0
Proficient AI builds chatbots for customer service with tools, APIs, an admin dashboard, and community support.
Proficient AI Reviews
3.18
Based on 11 reviews
How would you rate Proficient AI?
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Rania Al-Farsi
January 11, 2025
What do you like most about using Proficient AI?
The user interface is clean and easy to navigate, which I appreciated during initial setup.
What do you dislike most about using Proficient AI?
The chatbot frequently misunderstands user queries, which leads to many customer complaints.
What problems does Proficient AI help you solve, and how does this benefit you?
While it automates basic questions, the inaccuracies mean we still need to have a robust human support team available.
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Khalid Omar
January 9, 2025
What do you like most about using Proficient AI?
I appreciate the ease of setting up chatbots with Proficient AI. The admin dashboard is user-friendly and provides a straightforward way to manage interactions.
What do you dislike most about using Proficient AI?
The documentation could be more comprehensive. I've faced challenges in understanding some of the API features, which made the integration process a bit tedious.
What problems does Proficient AI help you solve, and how does this benefit you?
Proficient AI helps automate customer inquiries, which saves our support team time. However, the chatbots sometimes struggle with complex queries, which can lead to user frustration.
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Tomas Novak
January 9, 2025
What do you like most about using Proficient AI?
The interface is visually appealing and the setup process is relatively straightforward.
What do you dislike most about using Proficient AI?
Unfortunately, the chatbot's ability to handle nuanced language is lacking. It often misinterprets customer requests, leading to unsatisfactory interactions.
What problems does Proficient AI help you solve, and how does this benefit you?
While it helps to reduce the workload on our customer service team, the frequent errors mean we still have to manually intervene often, which defeats the purpose of automation.
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Anika Sharma
January 6, 2025
What do you like most about using Proficient AI?
The community support on Discord is fantastic. I found solutions to my problems quickly by engaging with other users and developers.
What do you dislike most about using Proficient AI?
Sometimes, the chatbots take longer than expected to respond, which can affect customer satisfaction.
What problems does Proficient AI help you solve, and how does this benefit you?
It helps streamline customer service interactions, allowing our team to focus on more complex issues. This balance improves overall productivity.
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Liam O'Sullivan
December 20, 2024
What do you like most about using Proficient AI?
The community support is a lifesaver. Whenever I hit a roadblock, I can always find help on Discord.
What do you dislike most about using Proficient AI?
I wish the performance of the chatbots was more consistent. Sometimes they provide great answers, while other times they are completely off-base.
What problems does Proficient AI help you solve, and how does this benefit you?
It efficiently manages FAQs, freeing up our customer service reps to tackle more complex issues while still keeping response times low.
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Yuki Tanaka
December 17, 2024
What do you like most about using Proficient AI?
I like that it offers multiple APIs, which makes integration with our existing systems feasible.
What do you dislike most about using Proficient AI?
However, the response times can be slow, and we have experienced downtime, which is frustrating.
What problems does Proficient AI help you solve, and how does this benefit you?
It helps manage simple customer inquiries, but we can't depend on it alone due to the inconsistencies in performance.
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Jorge Mendez
December 15, 2024
What do you like most about using Proficient AI?
Honestly, I find it hard to highlight anything positive. The concept is great, but the execution falls short.
What do you dislike most about using Proficient AI?
The chatbot consistently fails to understand basic queries, which frustrates both our team and our customers.
What problems does Proficient AI help you solve, and how does this benefit you?
Unfortunately, it hasn’t solved many problems for us. We still have to manually handle most inquiries, which defeats the purpose.
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Svetlana Petrova
December 13, 2024
What do you like most about using Proficient AI?
I love the flexibility of the platform. The APIs allow for seamless integration with our existing systems.
What do you dislike most about using Proficient AI?
It can be a bit overwhelming at first, but the documentation helps a lot.
What problems does Proficient AI help you solve, and how does this benefit you?
The chatbots efficiently handle common inquiries, which significantly reduces our response times and improves customer satisfaction.
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Emilio Garcia
December 3, 2024
What do you like most about using Proficient AI?
The community support is great! I've learned so much from other users on their Discord server.
What do you dislike most about using Proficient AI?
The initial setup took longer than expected, and I encountered some bugs along the way.
What problems does Proficient AI help you solve, and how does this benefit you?
It automates responses to standard queries, which allows our team to focus on more pressing customer issues.
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Mikaela Larsen
December 1, 2024
What do you like most about using Proficient AI?
I love the flexibility of the APIs. They allow for easy integration with our existing systems, which is a huge plus.
What do you dislike most about using Proficient AI?
The initial learning curve was a bit steep. I had to spend time figuring out how to fully utilize all the features.
What problems does Proficient AI help you solve, and how does this benefit you?
It automates responses to frequently asked questions, which significantly reduces our response time and improves customer experience.
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Sofia Khan
November 29, 2024
What do you like most about using Proficient AI?
I appreciate the potential that Proficient AI has. The dashboard is clean, and setting up a basic bot was fairly easy.
What do you dislike most about using Proficient AI?
However, I feel like the customization options are limited. I want more control over how the chatbot behaves.
What problems does Proficient AI help you solve, and how does this benefit you?
It helps reduce our workload by answering simple questions, but the lack of customization means we can't fully rely on it for complex customer queries.
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