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Onfido

Onfido authenticates customer identities online using AI for secure onboarding and fraud prevention across various industries.
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Onfido

What is Onfido?

Onfido is a digital identity solution that uses advanced AI technology to enable businesses to authenticate their customers online and establish trust during the onboarding process. It offers various components such as document, biometric, and data verification, as well as fraud detection to prevent fraudulent activities and protect both the business and its customers. Onfido's Real Identity Platform provides end-to-end identity verification with flexible, streamlined user experiences, including document verification, biometric analysis, and data verification. It helps automate onboarding processes and protect businesses from fraudulent activities.

Additionally, Onfido Studio allows businesses to orchestrate different verification tasks and signals into manageable workflows, simplifying the onboarding process by integrating various verification methods. Onfido Atlas, an AI technology, ensures quick, fair, and accurate identity verification results by leveraging machine learning algorithms for document and biometric data analysis.

Onfido serves various industries like financial services, gaming, healthcare, retail, and transportation with its AI-driven identity verification, fraud detection, and automated onboarding capabilities. It assists in age verification, prevents fraud by thorough verification processes, and complies with regulatory requirements, particularly in complex KYC processes. Onfido supports multiple languages and a range of identification documents for verification, aiming to create a more open world where identity is the key to access.

Who created Onfido?

Onfido was founded by three friends, Husayn, Eamon, and Ruhul, who met at Oxford University. The company was launched in London on June 25, 2019, with initial seed funding from the Saïd Business School at Oxford University. Onfido focuses on providing identity verification services to facilitate broader access to online services. Over the years, the company has grown significantly, expanded globally, and achieved milestones such as raising funds, launching new products, and acquiring Airside. Onfido was eventually acquired by Entrust, consolidating AI-powered, identity-centric security solutions.

What is Onfido used for?

  • Gaming
  • Fraud Detection
  • Healthcare
  • Retail
  • Document, biometric, and data verification
  • Automated onboarding
  • Assists in age verification
  • Solutions for customer acquisition
  • Solutions for global compliance
  • Solutions for fraud prevention
  • Driver registration verification
  • User onboarding automation
  • Flexible identity verification
  • Financial services
  • Customer acquisition
  • ETSI-certified identity verification
  • Qualified Electronic Signature (QES) integration
  • OTP integration for eIDAS-compliant onboarding
  • Award-winning document and biometric verifications
  • End-to-end identity verification
  • Flexibility in identity verification
  • Document verification
  • Biometric verification
  • Data verification
  • Age verification
  • Cost management through automation
  • Support for multiple industries
  • Fraud Prevention
  • Document, biometric and data verification
  • Customer acquisition solutions
  • Global compliance solutions
  • Fraud prevention solutions
  • Regulation-compliance for KYC processes
  • Out of the box compliance solutions
  • Global compliance

Who is Onfido for?

  • Financial Services
  • Gaming
  • Healthcare
  • Retail
  • Transportation

How to use Onfido?

To use Onfido, follow these steps:

  1. Understanding Onfido's Purpose: Onfido is a digital identity solution that utilizes advanced AI technology to authenticate customers online, streamline onboarding processes, and prevent fraudulent activities.

  2. Components of Onfido:

    • Document Verification: Validates various ID documents.
    • Biometric Analysis: Compares live selfies with ID photos.
    • Data Verification: Analyzes customer information against trusted sources.
  3. Onfido Real Identity Platform: Utilize this system for end-to-end identity verification, incorporating document, biometric, and data verification to ensure efficient onboarding and fraud protection.

  4. Onfido Studio and Atlas:

    • Onfido Studio: Orchestrates verification tasks into workflows for seamless onboarding.
    • Onfido Atlas: AI technology ensuring quick and accurate verification results.
  5. Onboarding Process:

    • Start by providing identification documentation and a live selfie.
    • Onfido's AI system analyzes this information to confirm identity and eligibility.
  6. Regulatory Compliance: Onfido is compliant with Know Your Customer (KYC) processes, ensuring seamless adherence to regulatory requirements during onboarding.

  7. Industry Applications: Onfido caters to various industries such as financial services, gaming, healthcare, retail, and transportation, offering AI-driven verification and automated onboarding solutions.

  8. Language Support: Onfido supports multiple languages, enhancing accessibility for global users.

  9. Integration:

    • Can be integrated into various platforms through the Smart Capture SDK.
    • Partnerships with companies like Salesforce for embedded identity verification.
  10. User Testimonials: Companies like The Co-Operative Bank, Chipper Cash, and DBS have benefited from Onfido's services for streamlined onboarding and compliance.

Remember, utilizing Onfido involves utilizing its AI-driven technology, understanding its components, ensuring regulatory compliance, and leveraging its studio and AI technologies for accurate and seamless user experiences.

Pros
  • Flexible identity verification
  • End-to-end identity verification
  • Document, biometric and data verification
  • Fraud Detection
  • Automated onboarding
  • Onfido Studio for manageable workflows
  • Onfido Atlas for accurate results
  • Regulation-compliance for KYC processes
  • Use-cases across multiple industries
  • Assists in age verification
  • Solutions for customer acquisition
  • Solutions for global compliance
  • Solutions for fraud prevention
  • Driver registration verification
  • User onboarding automation
Cons
  • Lacks customization options
  • Potential for false positives
  • Reliability on document condition
  • No transparent pricing
  • Limited in supported industries
  • Dependent on reliable internet
  • Limited API documentation
  • No detailed error reporting

Onfido FAQs

How does Onfido help prevent fraud?
Onfido helps prevent fraud by performing thorough document, biometric, and data verification during the customer onboarding process. It examines various aspects of the provided information and compares it with known databases or checks for inconsistencies that might indicate fraudulent activity.
What is the role of AI in Onfido platform?
The role of AI in the Onfido platform is substantial. AI technology is used to perform identity verification, biometric analysis, document verification, and data validation. The AI also assists in automating tasks traditionally done manually, such as customer onboarding, fraud detection, and compliance checks, aiding in cost management and operational efficiency.
How does Onfido help in automating the onboarding process?
Onfido helps to automate the onboarding process by using its AI-powered technology to swiftly and accurately validate the identity of customers. Once a customer provides their information, including identification documentation and a live selfie, Onfido's AI system analyzes the information to confirm the customer's identity and eligibility to use the service.
Is Onfido compliant with regulatory requirements?
Yes, Onfido is a regulation-compliant solution designed to meet complex KYC (Know Your Customer) processes, allowing businesses to navigate regulatory compliance effortlessly during customer onboarding.
Can Onfido support multiple languages?
Yes, Onfido supports multiple languages as indicated by their various language-specific websites for English, Italian, French, and Spanish.
What is the role of document verification in Onfido?
The role of document verification in Onfido involves checking and validating various types of ID documents provided by the customer during the onboarding process. The system uses AI technology to compare and contrast information in the document, ensuring authenticity and detecting any signs of tampering or forgery.

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Onfido reviews

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Ethan Klein
Ethan Klein January 6, 2025

What do you like most about using Onfido?

Onfido's ability to quickly verify identities using advanced AI is impressive. The user interface is intuitive, making it easy for our customers to complete the onboarding process without hassle.

What do you dislike most about using Onfido?

Sometimes the document verification can take a bit longer than expected during peak times, which can frustrate some users.

What problems does Onfido help you solve, and how does this benefit you?

Onfido has significantly reduced the risk of fraud in our onboarding process. It automates age verification and KYC compliance, ensuring we meet regulatory standards while also enhancing customer trust.

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Liam O'Sullivan
Liam O'Sullivan January 12, 2025

What do you like most about using Onfido?

The biometric verification feature is top-notch. It gives us confidence that we are onboarding legitimate customers while making the process seamless.

What do you dislike most about using Onfido?

The integration process took a bit longer than I anticipated, but the support team was very helpful throughout.

What problems does Onfido help you solve, and how does this benefit you?

Onfido helps us streamline our onboarding process, which has led to a decrease in drop-off rates. Customers appreciate the speed and security, which improves our overall service reputation.

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Amina Zahir
Amina Zahir January 7, 2025

What do you like most about using Onfido?

I love how Onfido supports multiple languages and document types, which is essential for our diverse clientele.

What do you dislike most about using Onfido?

The pricing model can be a bit complex, and I wish it was more straightforward.

What problems does Onfido help you solve, and how does this benefit you?

Onfido has streamlined our identity verification, reducing manual checks and allowing us to focus on providing better service to our clients.

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