Onetone Ai
2.75
0
OneTone.ai automated customer support supervision, analyzing tone, errors, and agent performance for enhanced satisfaction and revenue.
Onetone Ai Reviews
2.75
Based on 8 reviews
How would you rate Onetone Ai?
What’s your thought?
Zara Islam
January 1, 2025
What do you like most about using Onetone Ai?
The automated error detection feature was very helpful in maintaining quality control in our customer support.
What do you dislike most about using Onetone Ai?
Sometimes the tone analysis can be too rigid and doesn't account for nuances in conversation.
What problems does Onetone Ai help you solve, and how does this benefit you?
It provides insights into common mistakes, allowing us to create targeted training sessions for our agents.
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Amina Sharif
December 27, 2024
What do you like most about using Onetone Ai?
I appreciated the tone analysis feature, which helped us identify the emotional cues in customer interactions.
What do you dislike most about using Onetone Ai?
The user interface felt outdated and not very intuitive, making it difficult for new team members to adapt quickly.
What problems does Onetone Ai help you solve, and how does this benefit you?
It assists in identifying frequent communication errors, which theoretically can enhance customer satisfaction, but the results were often unreliable.
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Rahul Khan
December 27, 2024
What do you like most about using Onetone Ai?
The ability to analyze conversations across multiple languages was quite impressive, benefiting our diverse team.
What do you dislike most about using Onetone Ai?
The analysis sometimes missed context, leading to misinterpretations of agent performance.
What problems does Onetone Ai help you solve, and how does this benefit you?
It helps us track agent errors, but the actionable insights were often vague and not very practical.
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Nadia Chowdhury
December 16, 2024
What do you like most about using Onetone Ai?
I liked that it supported multiple languages, which is essential for our diverse customer base.
What do you dislike most about using Onetone Ai?
The reporting feature was not very comprehensive; I expected more detailed insights.
What problems does Onetone Ai help you solve, and how does this benefit you?
It aids in monitoring agent performance, but the insights often lacked depth, making them less actionable.
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Sakib Ahmed
December 10, 2024
What do you like most about using Onetone Ai?
The initial promise of improving customer interactions was appealing.
What do you dislike most about using Onetone Ai?
The execution fell flat; many features did not work as intended, and support was lacking.
What problems does Onetone Ai help you solve, and how does this benefit you?
While it aimed to help with tone detection, the inconsistencies made it unreliable.
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Mohammed Rahman
November 28, 2024
What do you like most about using Onetone Ai?
There was nothing particularly appealing about it; the concept was good but poorly executed.
What do you dislike most about using Onetone Ai?
The tool was often inaccurate, leading to misjudgments regarding agent performance and customer satisfaction.
What problems does Onetone Ai help you solve, and how does this benefit you?
Unfortunately, I didn't find it helpful in solving any real problems; it felt more like a burden than a benefit.
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Tania Khan
November 21, 2024
What do you like most about using Onetone Ai?
I appreciated the tone analysis feature as it provided some valuable insights into customer interactions.
What do you dislike most about using Onetone Ai?
The system was quite buggy, leading to many false positives in error detection.
What problems does Onetone Ai help you solve, and how does this benefit you?
It can help monitor agent performance, but its effectiveness varies significantly.
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Fatima Hossain
November 21, 2024
What do you like most about using Onetone Ai?
I found the tone analysis to be very useful for improving our interactions with customers, especially in sensitive cases.
What do you dislike most about using Onetone Ai?
It has a steep learning curve, and the initial setup took longer than expected.
What problems does Onetone Ai help you solve, and how does this benefit you?
It helps us identify areas for agent training, which has resulted in improved customer satisfaction metrics.
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