Mοveo.ai
4.20
0
Moveo.AI delivers Conversational AI solutions, using proprietary LLMs for scalable, immersive customer and employee interactions.
What is Mοveo.ai?
Moveo.AI is a technology company specializing in Conversational AI that brings Generative AI solutions to enterprises. The company focuses on making complex AI technology accessible and simple to use, aiming to empower businesses to maximize their data, scale operations, and provide immersive customer experiences. Moveo.AI uses proprietary Large Language Models (LLMs) trained on historical and real-time data to create self-improving GenAI agents for end-to-end customer and employee interactions. The company has offices in New York, Athens, and São Paulo, offering its services worldwide. Moveo.AI has been recognized for its innovative approach in the AI industry and has received positive feedback from clients in various sectors such as FinTech, eCommerce, and GameTech.
Who created Mοveo.ai?
Moveo.ai was co-founded by George Karagiannis, a Cornell University graduate with a strong academic background and experience collaborating with prestigious labs like Google AI. Panos Karagiannis, the CEO, is a distinguished Forbes 30 Under 30 honoree with expertise from IBM Watson. The company focuses on innovative AI technology like Large Language Models (LLMs) to enhance customer experiences.
What is Mοveo.ai used for?
- Automated customer service
- Automated Customer Service: Streamlines communication and task automation.
- Generative AI: Leverages data to optimize operations.
- Intuitive Auto Builder: Custom creation of AI virtual agents.
- Flexible Integrations: Offers out-of-the-box integrations with an open API.
- Global Support: Assists enterprises in supporting customers worldwide.
- Automated Customer Service: Streamlines communication and task automation
- Generative AI: Leverages data to optimize operations
- Intuitive Auto Builder: Custom creation of AI virtual agents
- Flexible Integrations: Offers out-of-the-box integrations with an open API
- Global Support: Assists enterprises in supporting customers worldwide
- Generative AI for optimizing operations
- Flexible Integrations with open API
- Global Support for enterprises
- Automating over 70% of CS operations
- Self-learning capabilities
- Advanced analytics for performance improvement
- Omnichannel support solutions
- Custom integrations for various systems
- Transforming past conversations into Generative AI knowledge base
Who is Mοveo.ai for?
- Financial services professionals
- ECommerce Professionals
- Courier services & logistics professionals
- GameTech professionals
- Financial Services
- Ecommerce
- Courier Services & Logistics
- GameTech
How to use Mοveo.ai?
To effectively utilize Mοveo.AI, follow these step-by-step guidelines:
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Sign Up: Access the Mοveo.AI platform by visiting the signup page at https://console.moveo.ai/signup.
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Choose Your Plan: Select a suitable plan from the available options based on your requirements: Pro, Growth, or Enterprise, each offering varying features and pricing.
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Explore Features:
- Automated Customer Service: Enhance task automation and streamline communication.
- Generative AI: Optimize operations by leveraging available data for decision-making.
- Intuitive Auto Builder: Customize AI virtual agents to align with your business processes.
- Flexible Integrations: Benefit from out-of-the-box integrations and an open API for maximum flexibility.
- Global Support: Assist enterprises in supporting customers worldwide.
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Customization:
- Builder Experience: Utilize advanced branding features for customization, including chat widget avatar and brand-specific colors.
- AI Profile Customization: Tailor AI responses to match your brand's tone of voice.
- Multilingual Support: Leverage over 20 supported languages out-of-the-box.
- Pre-built Templates: Access customizable templates for industry-specific use cases.
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Deployment and Privacy:
- Choose the deployment option that suits your needs, whether on cloud services like IBM, Amazon, Google, Microsoft, or on-premises environments.
- Ensure GDPR compliance and data security through features like data isolation and customized data processing agreements.
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Support and Onboarding:
- Receive onboarding support to familiarize yourself with the platform.
- Engage with a dedicated success manager for personalized assistance and guidance.
By following these steps, you can harness the power of Mοveo.AI to revolutionize client interactions, enhance operational efficiency, and elevate customer experience to new heights.
Remember, Mοveo.AI offers various plans tailored to different needs, ensuring that you can find the right fit for your business requirements.
Pros
- Flexible Integrations: Offers out-of-the-box integrations with an open API.
- Custom DPA in the Enterprise plan
- Data isolation in the Enterprise plan
- Private Deployment option in the Enterprise plan
- Dedicated Success Manager in the Enterprise plan
- Priority support in the Enterprise plan
- Custom integrations in the Enterprise plan
- Automated Customer Service: Streamlines communication and task automation.
- Generative AI: Leverages data to optimize operations.
- Intuitive Auto Builder: Custom creation of AI virtual agents.
Cons
- No cons or missing features specifically listed in the provided documents.
- Higher starting price compared to some competitors
- Limited number of collaborators for the Pro plan
- No self-learning feature in the Pro plan
- Shorter analytics data retention in the Pro plan compared to Growth and Enterprise plans
- No onboarding support in the Pro plan
Mοveo.ai Pricing and plans
Paid plans start at $100/month and include:
- Generative AI (custom LLM)
- Omnichannel
- Multilingual
- Access to API
- Intent disambiguation
- AI Agents (Assistants)
Mοveo.ai FAQs
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What are the top features of Mοveo.AI?
- The top features of Mοveo.AI include automated customer service, Generative AI for optimizing operations, an intuitive Auto Builder for creating custom AI virtual agents, flexible integrations with an open API, and global support for assisting enterprises worldwide.
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How can Moveo.AI help businesses?
- Moveo.AI helps businesses elevate to the next level of customer experience and operational excellence by deploying AI virtual agents that streamline communication, automate tasks, and offer out-of-the-box integrations with maximum flexibility.
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What pricing options are available for Moveo.AI?
- Moveo.AI offers pricing plans including Pro starting at $100/month, Growth starting at $990/month, and Enterprise with custom pricing. Each plan offers different features and capabilities to meet the needs of various businesses.
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What is the role of Generative AI in Moveo.AI?
- Generative AI in Moveo.AI leverages data to optimize operations by fully leveraging available data for customer interactions, automation, and enhancing customer support.
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How does Moveo.AI handle customer interactions?
- Moveo.AI handles customer interactions by offering Generative AI and NLP capabilities, self-learning to improve customer experience, intent disambiguation for handling ambiguous messages, and analytics to provide insights and assess performance.
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What are the communication channels supported by Moveo.AI?
- Moveo.AI supports communication channels such as Web Widget, Whatsapp, Viber, Facebook Messenger, Google Chat, Intercom, and Zendesk, as well as allowing integration with custom communication channels and third-party systems like CRM, ERP, and Calendar.
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Does Moveo.AI offer deployment flexibility?
- Yes, Moveo.AI offers deployment flexibility by allowing installation on any cloud platform including IBM, Amazon, Google, Microsoft, or on-premises environments, ensuring data privacy and security.
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How does Moveo.AI support businesses in handling customer service inquiries?
- Moveo.AI supports businesses in handling customer service inquiries by providing features like automated customer service, Generative AI for optimizing operations, self-learning capabilities to improve responses, and analytics for performance evaluation.
Get started with Mοveo.ai
Mοveo.ai reviews
Nikoleta Papadopoulos
January 1, 2025
What do you like most about using Mοveo.ai?
I appreciate the concept behind Mοveo.ai and its focus on Conversational AI. The platform has potential for creating engaging customer interactions.
What do you dislike most about using Mοveo.ai?
The user interface feels a bit outdated and not very intuitive. It took me some time to figure out how to navigate through the features.
What problems does Mοveo.ai help you solve, and how does this benefit you?
It assists in automating customer support tasks, but the integration with existing systems could be smoother to provide more tangible benefits.
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Jakub Novak
December 17, 2024
What do you like most about using Mοveo.ai?
The generative capabilities of the AI are impressive. It can handle complex queries that other tools struggle with.
What do you dislike most about using Mοveo.ai?
Sometimes the response times can be slower than expected, especially during peak usage hours.
What problems does Mοveo.ai help you solve, and how does this benefit you?
It helps streamline customer interactions, reducing response times and increasing customer satisfaction, which is crucial for our business.
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Yassine Benali
January 6, 2025
What do you like most about using Mοveo.ai?
The immersive experience it provides is fantastic. Customers seem more engaged and responsive.
What do you dislike most about using Mοveo.ai?
The initial setup was a bit complex, but once it's configured, things run smoothly.
What problems does Mοveo.ai help you solve, and how does this benefit you?
It significantly reduces the load on our customer service team by handling routine inquiries, allowing them to focus on more complex issues.
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