Loris
4.73
0
Loris automates customer service reviews and provides real-time agent assistance using AI for various industries.
Loris Reviews
4.73
Based on 11 reviews
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Fatima El-Sayed
March 7, 2025
What do you like most about using Loris?
Loris has really improved our team's efficiency. The insights help us quickly adapt our customer service strategies.
What do you dislike most about using Loris?
There are occasional bugs in the interface that can be frustrating, but overall it's manageable.
What problems does Loris help you solve, and how does this benefit you?
It helps us reduce the response time to customer issues significantly, which has positively impacted our customer loyalty.
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Jamal Abdullah
March 2, 2025
What do you like most about using Loris?
The ability to analyze customer interactions in real-time is a game changer for our team. It helps us address issues as they arise.
What do you dislike most about using Loris?
The setup process can be time-consuming, especially if you're integrating it with multiple systems.
What problems does Loris help you solve, and how does this benefit you?
Loris helps us track customer satisfaction trends, allowing us to make informed decisions about service improvements.
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Ravi Kumar
March 2, 2025
What do you like most about using Loris?
The automation of customer service reviews saves us countless hours each week. It helps us focus on strategic improvements rather than just fixing issues.
What do you dislike most about using Loris?
Sometimes the AI doesn't fully comprehend nuanced language. However, manual adjustments can be made easily.
What problems does Loris help you solve, and how does this benefit you?
Loris allows us to quickly identify training needs for our agents based on customer feedback, ultimately leading to improved service quality.
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Lina Khan
February 25, 2025
What do you like most about using Loris?
The ability to customize the AI's responses to fit our brand's voice has been a highlight for us.
What do you dislike most about using Loris?
There can be occasional delays during peak hours, which can impact the flow of customer interactions.
What problems does Loris help you solve, and how does this benefit you?
By automating the review process, we can focus on enhancing our customer service quality without getting bogged down in administrative tasks.
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Aisha Hussein
February 19, 2025
What do you like most about using Loris?
I love the real-time assistance feature. It helps my team respond to customers faster and more accurately, which has led to a noticeable increase in customer satisfaction.
What do you dislike most about using Loris?
Sometimes the AI can misinterpret context in complex conversations, leading to minor errors. However, these instances are rare.
What problems does Loris help you solve, and how does this benefit you?
Loris streamlines our customer service process by automating reviews, which allows us to focus more on proactive engagement rather than reactive problem-solving.
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Omar Hassan
February 16, 2025
What do you like most about using Loris?
The speed at which it processes customer feedback is impressive. It allows us to act quickly.
What do you dislike most about using Loris?
I find the user interface somewhat cluttered, which can make navigation a bit challenging at times.
What problems does Loris help you solve, and how does this benefit you?
Loris helps us decrease our response times significantly, leading to improved customer retention rates.
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Santiago Pérez
February 1, 2025
What do you like most about using Loris?
The depth of insights provided from customer conversations is incredible. It allows my team to tailor our services directly to what customers are asking for.
What do you dislike most about using Loris?
The learning curve for new users can be steep, but training materials help ease the transition.
What problems does Loris help you solve, and how does this benefit you?
It helps us pinpoint service gaps and recurring customer issues, enabling us to improve our response strategies and enhance customer retention.
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Yuki Tanaka
January 22, 2025
What do you like most about using Loris?
I appreciate how Loris integrates seamlessly with existing systems, making it easy to adopt without disrupting our workflow.
What do you dislike most about using Loris?
It can be resource-intensive during peak times, which occasionally slows down performance.
What problems does Loris help you solve, and how does this benefit you?
Loris helps us manage customer inquiries more effectively, allowing agents to handle more cases with higher quality responses.
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Chen Liang
January 14, 2025
What do you like most about using Loris?
Loris's machine learning capabilities are impressive. It learns from each interaction and constantly improves its suggestions.
What do you dislike most about using Loris?
There are times when the AI's suggestions don't match our company's tone, but they're easy to customize.
What problems does Loris help you solve, and how does this benefit you?
It helps us minimize customer complaints by addressing issues proactively, which saves us time and resources.
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Emilio Vargas
January 10, 2025
What do you like most about using Loris?
Loris significantly reduces the time spent on reviewing customer interactions. The AI-generated insights are invaluable in understanding recurring issues and improving our service protocols.
What do you dislike most about using Loris?
The only downside is that the initial setup required some technical expertise. Once it's up and running, though, it's smooth sailing.
What problems does Loris help you solve, and how does this benefit you?
Loris helps us identify and address frequent customer complaints promptly, which boosts our overall customer satisfaction scores and reduces agent burnout.
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Nia Ouma
January 9, 2025
What do you like most about using Loris?
The extensive analytics feature is fantastic for tracking performance metrics. It's very intuitive and easy to use.
What do you dislike most about using Loris?
Sometimes the AI's interpretations can be off, especially with slang or colloquialisms.
What problems does Loris help you solve, and how does this benefit you?
It enables us to provide targeted training for our agents based on specific customer feedback trends, enhancing their performance over time.
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