LivePerson
4.33
0
LivePerson enhances customer experiences with Conversational AI, offering tools like Conversational Cloud, Generative AI, and Voice AI.
LivePerson Reviews
4.33
Based on 6 reviews
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Levi Cohen
January 11, 2025
What do you like most about using LivePerson?
I love the Voice AI capabilities. It's like having a personal assistant that can handle complex queries effortlessly!
What do you dislike most about using LivePerson?
The pricing can be a bit high for small businesses, but the ROI justifies the investment.
What problems does LivePerson help you solve, and how does this benefit you?
It helps us automate responses for common questions, freeing up our team for more complex issues, which enhances overall productivity.
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Fatima Al-Mansoori
December 15, 2024
What do you like most about using LivePerson?
The ability to integrate multiple data sources makes it easy to personalize interactions with customers.
What do you dislike most about using LivePerson?
It can be overwhelming at first due to the vast array of features available.
What problems does LivePerson help you solve, and how does this benefit you?
LivePerson has been instrumental in reducing customer wait times, which directly translates to higher satisfaction rates.
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Jae Kim
December 6, 2024
What do you like most about using LivePerson?
The conversational AI is incredibly smart and learns from interactions, which aids in providing better service.
What do you dislike most about using LivePerson?
It can be a bit pricey, but the features are worth it if your business relies heavily on customer interaction.
What problems does LivePerson help you solve, and how does this benefit you?
It automates many customer queries, allowing our team to focus on more strategic tasks, enhancing overall efficiency.
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Carlos Reyes
December 6, 2024
What do you like most about using LivePerson?
The platform offers a variety of tools that are all geared towards improving customer interaction.
What do you dislike most about using LivePerson?
The customer support has been inconsistent. Sometimes it takes longer than expected to get resolutions.
What problems does LivePerson help you solve, and how does this benefit you?
It helps in managing customer grievances effectively, but I wish the platform was more intuitive.
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Ethan Smith
November 23, 2024
What do you like most about using LivePerson?
I really appreciate the flexibility of the Conversational Cloud. It allows us to tailor our customer interactions based on specific user intent, which has improved engagement significantly.
What do you dislike most about using LivePerson?
The learning curve can be a bit steep for new team members. While the features are robust, it takes time to master all of them.
What problems does LivePerson help you solve, and how does this benefit you?
LivePerson helps streamline customer service processes, reducing response times. This benefits our business by improving customer satisfaction and retention.
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Amina Khan
November 20, 2024
What do you like most about using LivePerson?
The Generative AI feature is fantastic! It creates personalized responses that feel natural and engaging. Our customers love it!
What do you dislike most about using LivePerson?
Sometimes, the integration with our existing CRM can be a little slow. However, once set up, it's seamless.
What problems does LivePerson help you solve, and how does this benefit you?
LivePerson helps us handle a high volume of customer inquiries without compromising quality, which has significantly boosted our operational efficiency.
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