Level AI

0.00

Level AI enhances call center operations using AI for automation, real-time intelligence, and improved customer satisfaction.

Visit website

What is Level AI?

Level AI is an advanced artificial intelligence solution that aims to enhance customer experience, empower service and business teams, and provide end-to-end CX intelligence, QA, and automation services. The platform offers features such as automation of manual workflows, secure generative AI, real-time intelligence, performance tracking, customer feedback analysis, and actionable business insights. Level AI aims to improve agent performance, understand customers better, and unlock team potential through its AI-driven solutions. If you would like to learn more about Level AI's solutions for call centers, their AI-powered system enables agents to accurately interpret customer queries using natural language processing algorithms, automate routine tasks, and provide valuable analytics and reporting functionalities for call center managers. This AI solution is designed to enhance customer satisfaction, increase productivity, reduce operational costs, and optimize team performance in call center operations.

Who created Level AI?

Level Ai was founded by Ashish Nagar. The company focuses on blending human and machine intelligence to enhance customer experiences in the modern contact center. The team includes Hadley Harris, Tim Lee, and Neeraj Agarwal as key members and investors in the company.

What is Level AI used for?

Sales Performance
Regulatory Compliance Monitoring
BPO - Consistent quality across the globe
Healthcare - Healthy patient experiences
Retail - Making memorable shopping experiences
Insurance - Ensure peace of mind with every conversation
Collections - 2x Faster Debt Recovery
Contact Center Leaders - Unleash the full potential of your contact center
Agents - Real-time AI powered insights for every situation
CX Leaders - Automatic insights from every conversation
BPO
Financial Services Industry
Healthcare Industry
Retail Industry
Insurance Industry
Collections (Debt Recovery)
Contact Center Leaders
Agents (Real-time AI insights)

Who is Level AI for?

Sales Team
Customer Service Team
QA Team
Contact Center Leaders
Sales Operations
Quality Directors
Operations Directors

How to use Level AI?

To use Level AI effectively, follow these steps:

Understanding the Offering: Level AI provides Contact Center Automation that includes CX, intelligence, QA, and automation services. It aims to empower service and business teams for exceptional customer experience by eliminating manual workflows and utilizing secure Generative AI.
Key Features: The system offers real-time intelligence, proactive insights, auto QA solutions, agent coaching plans, customer feedback analysis, and valuable business insights. It also assists in reducing onboarding time, accelerating learning, and unlocking team potential with AI-driven solutions.
Results: Users have experienced significant improvements like a 45% increase in agent satisfaction, 90% time saved in QA monitoring, and 100% better insights into business operations after implementing Level AI.
Customer Testimonials: Feedback from customers highlights impressive performance enhancements, such as doubling productivity, improving call conversion rates by 50%, and providing actionable intelligence to drive impactful changes in processes and customer interactions.
Request a Demo: To leverage the benefits of Level AI in your call center, you can request a demo tailored to your specific needs. This will help you understand the features and advantages of the solution, leading to enhanced efficiency and customer satisfaction in your contact center operations.

By following these steps, you can effectively utilize Level AI to transform your contact center operations and enhance customer experiences.

Pros

Empower agents to deliver exceptional customer experiences with AI-generated coaching plans
Truly understand your customers by identifying feedback, insights, trends, anomalies, and sentiment in real-time
Obtain immediately actionable business insights including customer and product analytics
Rapidly unlock team's full potential with GPT-driven AI for accelerated learning
Significant results with Level AI such as increase in agent satisfaction, time saved in QA monitoring, and better insights into the business
Identifies customer feedback, actionable insights, trends, anomalies, and sentiment in real-time
Provides immediately actionable business insights from call center data and QA reports
Reduces onboarding time by 50% and accelerates learning with GPT-driven AI
Results in a track record of proven metrics including a 45% increase in ASAT (Agent Satisfaction)

Cons

No specific cons or missing features of Level AI were identified in the documents provided.

Pros

Cons

Empower agents to deliver exceptional customer experiences with AI-generated coaching plans
Truly understand your customers by identifying feedback, insights, trends, anomalies, and sentiment in real-time
Obtain immediately actionable business insights including customer and product analytics
Rapidly unlock team's full potential with GPT-driven AI for accelerated learning
Significant results with Level AI such as increase in agent satisfaction, time saved in QA monitoring, and better insights into the business
Identifies customer feedback, actionable insights, trends, anomalies, and sentiment in real-time
Provides immediately actionable business insights from call center data and QA reports
Reduces onboarding time by 50% and accelerates learning with GPT-driven AI
Results in a track record of proven metrics including a 45% increase in ASAT (Agent Satisfaction)

No specific cons or missing features of Level AI were identified in the documents provided.

Level AI FAQs

What is customer intelligence (CI)?: Customer intelligence (CI) refers to the process of collecting, analyzing, and interpreting data about your customers to gain insights into their needs, preferences, and behaviors. This information can be used to improve various aspects of your business, such as marketing, product development, and customer service.

What is conversational intelligence?: Conversational intelligence is a subset of Customer Intelligence that focuses specifically on analyzing customer interactions through voice and text channels. This includes phone calls, live chats, emails, and social media messages.

What is service automation?: Service automation refers to the use of technology to automate manual tasks traditionally performed by customer service agents. This can include tasks like real-time AI assistance for agents, post-call disposition, scoring agent performance in customer interactions, and automated identification of unknown customer pain points.

What solutions does Level AI offer?: Level AI offers a suite of advanced artificial intelligence solutions, leveraging the latest generative AI and semantic intelligence technologies, that improve customer experience, greatly increase operational efficiency, and transform service & contact center teams into hubs of competitive advantage, insightful business intelligence, and growth.

What are the principles of Level AI?: The principles of Level AI include traveling to the customer, innovating for customers, emphasizing speed, being bold in planning, seeking bar-raising hires, and creating owners through nurturing ownership and accountability.

How does Level AI blend human and machine intelligence?: Level AI blends human and machine intelligence to transform customer experiences by augmenting agent and QA team performance with an intelligence system for the modern contact center, leveraging generative AI technology.