Level AI
3.60
0
Level AI enhances call center operations using AI for automation, real-time intelligence, and improved customer satisfaction.
What is Level AI?
Level AI is an advanced artificial intelligence solution that aims to enhance customer experience, empower service and business teams, and provide end-to-end CX intelligence, QA, and automation services. The platform offers features such as automation of manual workflows, secure generative AI, real-time intelligence, performance tracking, customer feedback analysis, and actionable business insights. Level AI aims to improve agent performance, understand customers better, and unlock team potential through its AI-driven solutions. If you would like to learn more about Level AI's solutions for call centers, their AI-powered system enables agents to accurately interpret customer queries using natural language processing algorithms, automate routine tasks, and provide valuable analytics and reporting functionalities for call center managers. This AI solution is designed to enhance customer satisfaction, increase productivity, reduce operational costs, and optimize team performance in call center operations.
Who created Level AI?
Level Ai was founded by Ashish Nagar. The company focuses on blending human and machine intelligence to enhance customer experiences in the modern contact center. The team includes Hadley Harris, Tim Lee, and Neeraj Agarwal as key members and investors in the company.
What is Level AI used for?
- Sales Performance
- Regulatory Compliance Monitoring
- BPO - Consistent quality across the globe
- Healthcare - Healthy patient experiences
- Retail - Making memorable shopping experiences
- Insurance - Ensure peace of mind with every conversation
- Collections - 2x Faster Debt Recovery
- Contact Center Leaders - Unleash the full potential of your contact center
- Agents - Real-time AI powered insights for every situation
- CX Leaders - Automatic insights from every conversation
- BPO
- Financial Services Industry
- Healthcare Industry
- Retail Industry
- Insurance Industry
- Collections (Debt Recovery)
- Contact Center Leaders
- Agents (Real-time AI insights)
Who is Level AI for?
- Sales Team
- Customer Service Team
- QA Team
- Contact Center Leaders
- Sales Operations
- Quality Directors
- Operations Directors
How to use Level AI?
To use Level AI effectively, follow these steps:
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Understanding the Offering: Level AI provides Contact Center Automation that includes CX, intelligence, QA, and automation services. It aims to empower service and business teams for exceptional customer experience by eliminating manual workflows and utilizing secure Generative AI.
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Key Features: The system offers real-time intelligence, proactive insights, auto QA solutions, agent coaching plans, customer feedback analysis, and valuable business insights. It also assists in reducing onboarding time, accelerating learning, and unlocking team potential with AI-driven solutions.
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Results: Users have experienced significant improvements like a 45% increase in agent satisfaction, 90% time saved in QA monitoring, and 100% better insights into business operations after implementing Level AI.
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Customer Testimonials: Feedback from customers highlights impressive performance enhancements, such as doubling productivity, improving call conversion rates by 50%, and providing actionable intelligence to drive impactful changes in processes and customer interactions.
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Request a Demo: To leverage the benefits of Level AI in your call center, you can request a demo tailored to your specific needs. This will help you understand the features and advantages of the solution, leading to enhanced efficiency and customer satisfaction in your contact center operations.
By following these steps, you can effectively utilize Level AI to transform your contact center operations and enhance customer experiences.
Pros
- Empower agents to deliver exceptional customer experiences with AI-generated coaching plans
- Truly understand your customers by identifying feedback, insights, trends, anomalies, and sentiment in real-time
- Obtain immediately actionable business insights including customer and product analytics
- Rapidly unlock team's full potential with GPT-driven AI for accelerated learning
- Significant results with Level AI such as increase in agent satisfaction, time saved in QA monitoring, and better insights into the business
- Identifies customer feedback, actionable insights, trends, anomalies, and sentiment in real-time
- Provides immediately actionable business insights from call center data and QA reports
- Reduces onboarding time by 50% and accelerates learning with GPT-driven AI
- Results in a track record of proven metrics including a 45% increase in ASAT (Agent Satisfaction)
Cons
- No specific cons or missing features of Level AI were identified in the documents provided.
Level AI FAQs
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What is customer intelligence (CI)?
- Customer intelligence (CI) refers to the process of collecting, analyzing, and interpreting data about your customers to gain insights into their needs, preferences, and behaviors. This information can be used to improve various aspects of your business, such as marketing, product development, and customer service.
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What is conversational intelligence?
- Conversational intelligence is a subset of Customer Intelligence that focuses specifically on analyzing customer interactions through voice and text channels. This includes phone calls, live chats, emails, and social media messages.
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What is service automation?
- Service automation refers to the use of technology to automate manual tasks traditionally performed by customer service agents. This can include tasks like real-time AI assistance for agents, post-call disposition, scoring agent performance in customer interactions, and automated identification of unknown customer pain points.
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What solutions does Level AI offer?
- Level AI offers a suite of advanced artificial intelligence solutions, leveraging the latest generative AI and semantic intelligence technologies, that improve customer experience, greatly increase operational efficiency, and transform service & contact center teams into hubs of competitive advantage, insightful business intelligence, and growth.
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What are the principles of Level AI?
- The principles of Level AI include traveling to the customer, innovating for customers, emphasizing speed, being bold in planning, seeking bar-raising hires, and creating owners through nurturing ownership and accountability.
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How does Level AI blend human and machine intelligence?
- Level AI blends human and machine intelligence to transform customer experiences by augmenting agent and QA team performance with an intelligence system for the modern contact center, leveraging generative AI technology.
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Level AI reviews
Ethan Benson
December 11, 2024
What do you like most about using Level AI?
I appreciate the automation features that help reduce manual workloads. The AI is capable of handling repetitive tasks effectively, which frees up my agents to focus on more complex issues.
What do you dislike most about using Level AI?
The interface can be a bit clunky at times, making it difficult for new users to navigate. Training staff on how to use the platform effectively has required more time than anticipated.
What problems does Level AI help you solve, and how does this benefit you?
Level AI helps streamline our call center operations by providing real-time intelligence and performance tracking, which benefits us by improving overall efficiency and response times.
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Amira Nasri
January 10, 2025
What do you like most about using Level AI?
The customer feedback analysis is particularly valuable. It allows us to quickly identify areas where we need to improve service quality.
What do you dislike most about using Level AI?
Sometimes the AI misinterprets customer queries, which can lead to incorrect responses. This is something that we need to keep an eye on.
What problems does Level AI help you solve, and how does this benefit you?
It significantly enhances our ability to analyze call data, allowing us to make informed decisions that improve customer satisfaction and reduce churn.
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Rajesh Kumar
December 27, 2024
What do you like most about using Level AI?
I like the potential for automation and how it can save time in theory. The idea of having AI manage workflows is appealing.
What do you dislike most about using Level AI?
In reality, the tool often fails to handle the nuances of customer interactions. It struggles with complex queries and needs significant oversight.
What problems does Level AI help you solve, and how does this benefit you?
While it can automate some tasks, the benefits are limited because we still need human agents to intervene in many cases.
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