Kommunicate

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Kommunicate automates customer service with AI chatbots and integrates smoothly with human agents, offering 24/7 support.

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What is Kommunicate?

Kommunicate is an AI-powered customer service automation platform designed to assist enterprises in delivering a superior customer experience. It offers a generative AI-powered chatbot that can automate queries, optimize costs, and enhance self-service resolution rates. Kommunicate provides personalized service in multiple languages across various platforms such as WhatsApp, Telegram, and more. It emphasizes empathetic customer service by smoothly transferring complex queries from bots to human agents. The platform also allows integration with existing customer service tech stacks like Dialogflow, IBM Watson, and Amazon Lex, as well as CRM and ticketing systems like Zendesk, Salesforce, and Freshworks through APIs.

Kommunicate was founded in 2020 by passionate coders Devashish & Adarsh with a vision to create a codeless customer support automation platform blending AI and human touch. The team at Kommunicate consists of engineers, designers, marketers, and sales professionals who focus on consumer-first products. The platform integrates conversational AI to offer a NO-CODE hybrid chatbot system that combines AI and human interaction effectively. Kommunicate's goal is to help businesses engage with customers 24/7 through chatbots and live chat on various platforms.

In summary, Kommunicate aims to provide enterprises with an efficient customer service automation platform that combines the benefits of AI-powered chatbots with human interaction to deliver personalized and empathetic customer experiences across multiple channels.

Who created Kommunicate?

Kommunicate was created by Devashish Mamgain and Adarsh Kumar in the year 2020. Devashish Mamgain serves as the Co-founder and CEO, and Adarsh Kumar as the Co-founder and CTO. The company is based in Bangalore and consists of a team of 30+ engineers, designers, marketers, and sales professionals dedicated to developing a codeless customer support automation platform with a blend of AI and human interaction. Their vision was to offer businesses a hybrid chat-bot platform that integrates AI and human touch effectively.

What is Kommunicate used for?

CRM Integrations
Automate repetitive customer queries with generative AI-powered chatbots
Enhance self-service resolution rate and reduce average handling time
Deliver personalized service in multiple languages and across various platforms
Smoothly transfer complex queries from bots to human agents for empathetic customer service
Integrate with existing customer service tech-stack and CRM systems
Scale customer service with accuracy and speed
Increase first response time and customer retention rate
Resolve queries without human involvement
Save person-hours every day with automation
Reduce average resolution time by 300%
Automate queries and optimize costs
Effortlessly resolve repetitive customer queries with a generative AI-powered chatbot
Personalized service delivery in multiple languages and on various platforms
Smoothly transfer complex queries from bot to human agents for empathetic customer service
Integration with existing customer service tech-stack like Dialogflow, IBM Watson, or Amazon Lex
Scalability of customer service with increased accuracy and speed
Increase in first response time
Reduction in average resolution time
Decrease in cost per resolution
Websites, web-apps, and e-commerce stores
Bot to human hand-off
Basic reports
3 months chat history
Basic support (24/7)
Email, Live chat, Knowledge base integration
MTU Overage at $0.01
Advance Kompose bot builder
Facebook, Telegram, Mobile SDKs integration
Automate queries and optimize costs with generative AI-powered chatbot
Deliver personalized service at scale in multiple languages and channels
Smoothly transfer complex queries from the bot to human agents
Integrate with existing customer service tech-stack for a rich user experience
Automate customer service to scale with accuracy and speed
Increase in customer retention rate
Websites, web-apps, and e-commerce stores integration (Bigcommerce, Shopify, Magento & Prestashop)
Ready to use templates
Bot and CSAT analytics
1 year chat history

Who is Kommunicate for?

Customer service representatives
Sales professionals
Support Teams
Customer Success Teams
Marketing teams
Customer Support Specialists
Customer Experience Managers
Customer Success Managers
Chatbot developers
Customer Support Agents
Business owners
Marketers
Sales Representatives

How to use Kommunicate?

To use Kommunicate, follow these steps:

Automate Customer Service: Scale your customer service with speed and accuracy using Kommunicate, which helps in increasing first response time, reducing resolution time, and lowering the cost per resolution.
Deploy AI Chatbot: Deploy the AI chatbot powered by OpenAI's GPT 3.5 and GPT 4 on various platforms like websites, Android and iOS apps, WhatsApp, Facebook Messenger, Viber, Telegram, and Line.
Integrate with CRM: Seamlessly integrate the AI chatbot with CRM systems such as Zendesk, Freshdesk, Salesforce, and Helpscout to enhance user experience.
Support Multilingual Queries: The chatbot supports over 100 languages including Spanish, Italian, Portuguese, Arabic, and Indian native languages.
Train the Chatbot: Train the AI chatbot using URLs, help center articles, Excel sheets, and PDFs to provide accurate responses.
Handle Live Chats: Enable seamless bot-to-human handoff for complex queries, ensuring uninterrupted and empathetic customer service.
Enhance Self-Service: Boost self-service resolution rates, reduce handling time, and operational costs with human-like conversations powered by generative AI.
Analytics & Reports: Access basic and advanced analytics, bot analytics, CSAT analytics, and generate custom reports for in-depth insights.
Team Collaboration: Utilize conversation history, mobile apps for team members, email, and push notifications for effective team collaboration.
Security & Compliance: Ensure enterprise-grade security and data protection compliant with GDPR, SOC 2, ISO 27001, and HIPAA.

By following these steps, you can effectively use Kommunicate to automate and enhance your customer service experience .

Pros

Automate queries and optimize costs while keeping it empathetic.
Enterprise-grade security and data protection compliance.
Help enterprises scale customer service with accuracy and speed, resulting in positive metrics like first response time, resolution time, cost per resolution, and customer retention rate.
Integrate with existing customer service tech-stack and CRM systems for enhanced user experience.
Smoothly transfer complex queries from the bot to human agents for uninterrupted empathetic customer service.
Provide omnichannel customer service by deploying AI-powered chatbot on various platforms.
Deliver personalized service at scale in the language of customer's preference.
Enhance self-service resolution rate, reduce average handling time, and cut down on operational costs with human-like conversations.
Effortlessly resolve repetitive customer queries with the no-code generative AI-powered chatbot.
Trusted by enterprises globally as a customer service automation platform.
Flexible, accurate, and scalable generative AI-powered chatbot for enterprises to deliver superior customer experience.
Plug-and-play integrations for faster deployment
Trusted customer service automation partner for enterprises
Enterprise-grade security and data protection
Increase in customer retention rate

Cons

Basic reports available
Basic support only in Lite plan (24/7)
Missing feature: Advanced analytics compared to other AI tools
Missing feature: Custom integrations compared to other AI tools
Limited team roles and permissions
Missing feature: Custom domain mapping
Missing feature: Unlimited chat history in Lite plan
Cost may not justify value for money based on pricing tiers
Limited CRM integrations
Limited chat history in Lite plan (3 months)
Only 3 months of chat history in the Lite package
Basic support (24/7) in the Lite package
Limited advanced analytics available
No CSAT analytics in the Lite package
Lack of custom integrations in Lite and Advanced packages

Pros

Cons

Automate queries and optimize costs while keeping it empathetic.
Enterprise-grade security and data protection compliance.
Help enterprises scale customer service with accuracy and speed, resulting in positive metrics like first response time, resolution time, cost per resolution, and customer retention rate.
Integrate with existing customer service tech-stack and CRM systems for enhanced user experience.
Smoothly transfer complex queries from the bot to human agents for uninterrupted empathetic customer service.
Provide omnichannel customer service by deploying AI-powered chatbot on various platforms.
Deliver personalized service at scale in the language of customer's preference.
Enhance self-service resolution rate, reduce average handling time, and cut down on operational costs with human-like conversations.
Effortlessly resolve repetitive customer queries with the no-code generative AI-powered chatbot.
Trusted by enterprises globally as a customer service automation platform.
Flexible, accurate, and scalable generative AI-powered chatbot for enterprises to deliver superior customer experience.
Plug-and-play integrations for faster deployment
Trusted customer service automation partner for enterprises
Enterprise-grade security and data protection
Increase in customer retention rate

Basic reports available
Basic support only in Lite plan (24/7)
Missing feature: Advanced analytics compared to other AI tools
Missing feature: Custom integrations compared to other AI tools
Limited team roles and permissions
Missing feature: Custom domain mapping
Missing feature: Unlimited chat history in Lite plan
Cost may not justify value for money based on pricing tiers
Limited CRM integrations
Limited chat history in Lite plan (3 months)
Only 3 months of chat history in the Lite package
Basic support (24/7) in the Lite package
Limited advanced analytics available
No CSAT analytics in the Lite package
Lack of custom integrations in Lite and Advanced packages

Kommunicate FAQs

Is there a limit on the numbers of chats and contacts?: There is a limit to the number of users you can have with each plan. Although, with a single user, you can have as many chats as you want, and there is no limit on the number of messages exchanged. Though, we expect you to adhere to our fair usage policy.

How many agents can I add in a particular plan?: You can add as many agents in Kommunicate as you want. You will be charged on the basis of the number of agents you have.

Do you have a partnership plan for agencies?: Yes, we do have a partnership plan for agencies. Please reach out to our partnership team for more details about partnerships.

How does the thirty days trial work?: You can signup for free to avail the benefits of the full-fledged support platform for 30 days. Credit card details are not required for the trial period. Post the 30 days period, you can choose your preferred plan to continue using the platform.

Are you GDPR compliant?: Yes, we are committed to your data privacy and security. Please review our privacy policy to know more. If you have any questions about data privacy and security, you can mail us at [email protected].

Is there any limit on the number of messages exchanged?: No, you can exchange as many messages as you want.

Can we use Kommunicate without agents and only with just the bots?: Yes, you can use Kommunicate with just bots. Please contact us for more details.