Kodif
3.60
0
Kodif automates customer support with AI chatbots, agent tools, and omni-channel self-service for various industries.
Kodif Reviews
3.60
Based on 5 reviews
How would you rate Kodif?
What’s your thought?
Priya Sarkar
January 15, 2025
What do you like most about using Kodif?
The omni-channel self-service feature is fantastic! It allows our customers to reach us through various platforms, and the chatbots provide quick answers, enhancing user satisfaction.
What do you dislike most about using Kodif?
While I love the customization options, sometimes it takes a while to get the chatbot responses just right.
What problems does Kodif help you solve, and how does this benefit you?
Kodif has significantly reduced our response times, which has led to happier customers and fewer escalations to human agents. This has improved our service metrics considerably.
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Sofia Martinez
January 12, 2025
What do you like most about using Kodif?
I think the platform has great potential with its AI capabilities, especially in automating basic inquiries.
What do you dislike most about using Kodif?
The user interface can be a bit overwhelming at first, and I feel like it could use a more intuitive design.
What problems does Kodif help you solve, and how does this benefit you?
Kodif helps us manage customer inquiries more efficiently, but we still face challenges with more complex issues that the chatbot can't handle.
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Marcus Nguyen
December 30, 2024
What do you like most about using Kodif?
I love the agent co-pilot feature! It assists our agents by suggesting responses based on the context of the conversation, which is super helpful.
What do you dislike most about using Kodif?
The reporting features could be more robust. I often find myself wanting more detailed analytics on customer interactions.
What problems does Kodif help you solve, and how does this benefit you?
Kodif helps us reduce our support team's workload, allowing them to handle more tickets and ultimately improving our response time.
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Amina Rahman
December 17, 2024
What do you like most about using Kodif?
The integration with our existing systems was fairly straightforward, which is a plus.
What do you dislike most about using Kodif?
The AI often misinterprets customer queries, leading to frustration. It seems like it needs more training data to improve accuracy.
What problems does Kodif help you solve, and how does this benefit you?
While it does help in managing routine queries, the lack of accuracy in understanding customer needs means we still spend a lot of time on manual interventions.
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Ethan Griffiths
December 6, 2024
What do you like most about using Kodif?
I appreciate how easy it is to set up the AI chatbots on our e-commerce platform. The low-code interface allows our team to customize responses without needing extensive programming skills.
What do you dislike most about using Kodif?
Sometimes the AI can struggle with complex queries that aren't in its training set, which can lead to customer frustration.
What problems does Kodif help you solve, and how does this benefit you?
Kodif streamlines our customer service process, reducing the number of repetitive inquiries that our agents have to handle. This allows our team to focus on more complex issues, improving overall efficiency.
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