Kodif
3.20
0
Kodif automates customer support using AI, enhancing satisfaction and efficiency with HIPAA and SOC-certified security.
Kodif Reviews
3.20
Based on 5 reviews
How would you rate Kodif?
What’s your thought?
Liam Nguyen
January 13, 2025
What do you like most about using Kodif?
The AI Agent Assistant is innovative and handles basic queries efficiently, which can save time.
What do you dislike most about using Kodif?
The limitations in handling more complex issues can be frustrating. I find that customers often need to escalate their issues to a human agent, which defeats the purpose of automation.
What problems does Kodif help you solve, and how does this benefit you?
Kodif helps us with basic customer inquiries and FAQ handling, but it falls short with anything beyond that. While it does provide a level of support, we still need to invest time in training our human agents for more complex cases.
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Fatima Khan
January 2, 2025
What do you like most about using Kodif?
The self-service options are great for customers. They can find answers without needing to contact support directly.
What do you dislike most about using Kodif?
There are occasional connectivity issues that disrupt the experience. The AI sometimes fails to understand the context of requests.
What problems does Kodif help you solve, and how does this benefit you?
Kodif assists in reducing the volume of tickets our team has to handle. However, we still face challenges with customer retention when the AI cannot adequately address specific queries.
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Evelyn Hernandez
December 17, 2024
What do you like most about using Kodif?
I appreciate that Kodif allows our non-technical team to create customer support flows without coding. The user interface is quite intuitive, which makes it easier for us to manage customer interactions.
What do you dislike most about using Kodif?
The setup process can be a bit overwhelming, especially for those who are not familiar with AI tools. Additionally, there are some bugs that need addressing, such as delays in response times from the AI.
What problems does Kodif help you solve, and how does this benefit you?
Kodif helps streamline our support processes, which reduces the workload on our human agents. This has improved our response times and overall customer satisfaction, but we still face challenges with some complex inquiries.
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Chloé Dubois
December 10, 2024
What do you like most about using Kodif?
I love the ease of use for creating customer support flows. It has allowed us to improve our response time significantly. The integration with ChatGPT is impressive.
What do you dislike most about using Kodif?
The reporting features could be more robust. I find it challenging to analyze customer interactions effectively.
What problems does Kodif help you solve, and how does this benefit you?
Kodif helps us automate customer inquiries, allowing our team to focus on more complicated issues. This has led to a noticeable increase in customer satisfaction.
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Mark Johnson
December 5, 2024
What do you like most about using Kodif?
The platform is user-friendly and allows our team to quickly adapt and implement new support workflows. The AI capabilities are impressive for basic queries.
What do you dislike most about using Kodif?
I do think there could be more customization options when it comes to the AI's responses. It sometimes feels generic.
What problems does Kodif help you solve, and how does this benefit you?
Kodif minimizes the time our team spends on repetitive inquiries, which allows us to allocate resources to more complex customer issues. This has improved our overall efficiency.
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